Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Primary Nationality
Computer Skills
Languages
Websites
References
Timeline
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Ramy ALZEIN

Ramy ALZEIN

Geneva

Summary

Dynamic HR Administrative Assistant with a proven track record at ITU, excelling in training coordination and data accuracy. Adept at enhancing employee onboarding and managing sensitive information. Strong communication skills and expertise in HR management systems drive successful team collaboration and operational efficiency. Committed to delivering exceptional support and solutions.

Overview

14
14
years of professional experience

Work History

HR Administrative Assistant

ITU - International Telecommunication Union
Geneva
01.2024 - Current
  • Managed employee records using HR management systems and maintained data accuracy.
  • Facilitated the renewal process of CDLs (Cartes de légitimation) in coordination with the Swiss Mission, and supported staff of the Radiocommunication Bureau (BR) with related administrative procedures, including issuing attestations and official documents required for travel or family-related matters (e.g., laissez-passer for flights, school certificates, etc.).
  • Managed and organized trainings for the Radiocommunication Bureau (BR), coordinating between central HR, the requestors (staff members or department chiefs), and the course/training providers.
  • Facilitated onboarding procedures for new hires, ensuring smooth integration into teams.
  • Supported the HR Focal Point with the renewals of contracts and the recruitment of new staff (fixed-term, short-term, SSAs, and Interns) by creating and submitting staff requests.
  • Handled employee inquiries regarding policies, benefits, and procedures professionally.
  • Managed employee attendance records, including tracking vacation time off and home leave requests.

Remote Participation Moderator

ITU - International Telecommunication Union
Geneva
03.2023 - 12.2023
  • Moderated online platforms to ensure respectful and constructive communication.
  • Monitoring Remote Participants in Zoom Meetings for sessions occurring at any UN organization in Geneva.
  • Successfully moderated numerous high-profile meetings organized by ITU.
  • Improved the remote participation experience (more than 100 participants/session).

Private Customer Service Officer

Banque Libano-Francaise
Beirut
03.2014 - 08.2022
  • Managed client portfolios, assessed needs, and provided tailored solutions.
  • Handled administrative tasks, maintained accurate records, and ensured policy compliance.
  • Provided training and support to team members, promoting teamwork and efficiency.
  • Ensured confidentiality and managed sensitive data with discretion and precision.
  • Coordinated with departments to implement new banking products efficiently.
  • Exceeded all assigned sales goals.

Trainee

HSBC
Beirut
07.2013 - 09.2013
  • Processed invoices and payments to suppliers in procurement and accounts payable department.
  • Assisted teams with daily operational tasks and client service inquiries.
  • Coordinated document preparation for compliance and regulatory reporting.

Customer Service Representative

Touch Telecommunication
Beirut
09.2011 - 07.2013
  • Company Overview: Call center project by Teleperformance
  • Answering all customer inquiries regarding telecommunication services.
  • Call center project by Teleperformance
  • 6 times Top caller of the month.

Education

1st level University degree - Bachelor Of Science in Business &Economics

American University of Science and Technology (AUST)
Beirut, Lebanon
02.2014

Skills

  • HR management
  • Telecommunication
  • Financial resources management
  • Finance
  • Training coordination
  • Communication skills
  • Data accuracy
  • Team collaboration

Personal Information

  • Date of Birth: 02/26/92
  • Gender: Male
  • Marital Status: Married

Languages

  • Arabic, Mother tongue
  • English, Advanced
  • French, Intermediate

Primary Nationality

Lebanon

Computer Skills

  • Microsoft PowerPoint
  • MS Power BI
  • SAP
  • Microsoft Excel
  • Zoom
  • Microsoft Word
  • Microsoft Teams
  • Microsoft OneDrive
  • Oracle Business Intelligence
  • Microsoft Windows

Languages

English
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Arabic
Native
Native

References

References available upon request.

Timeline

HR Administrative Assistant

ITU - International Telecommunication Union
01.2024 - Current

Remote Participation Moderator

ITU - International Telecommunication Union
03.2023 - 12.2023

Private Customer Service Officer

Banque Libano-Francaise
03.2014 - 08.2022

Trainee

HSBC
07.2013 - 09.2013

Customer Service Representative

Touch Telecommunication
09.2011 - 07.2013

1st level University degree - Bachelor Of Science in Business &Economics

American University of Science and Technology (AUST)

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Ramy ALZEIN