Randa Michael Goytom
Zug
Summary
Dynamic and client-focused financial professional with extensive experience in banking, sales support, and relationship management. Proven expertise in working with high-net worth clients, optimizing sales processes, and ensuring operational excellence in compliance-driven environments. Adept at multitasking, problem-solving, and delivering precision-driven results under pressure.
Overview
8
8
years of professional experience
Work History
Banking Advisor
RBC Royal Bank of Canada
Toronto, ON
01.2022 - 01.2025
- Provided expert financial advice on a wide range of products (e.g., deposit accounts, credit lines, investment solutions), ensuring alignment with regulatory requirements.
- Conducted thorough KYC/AML checks and managed end-to-end onboarding/offboarding processes to maintain compliance and mitigate risk.
- Collaborated cross-functionally with internal teams (sales, compliance, legal) to streamline operational workflows, resolve client issues promptly, and maintain high service standards.
- Leveraged data-driven insights to identify cross-selling opportunities, consistently surpassing monthly sales targets and fostering strong client relationships.
- Client Advisory & Relationship Management: Provided comprehensive financial guidance to both personal and small-business clients, ensuring high satisfaction and retention.
- Compliance & Due Diligence: Conducted thorough KYC/AML checks, maintained strict adherence to regulatory guidelines, and minimized risk exposure.
- Cross-Functional Collaboration: Coordinated with various teams (operations, underwriting, risk) to resolve issues promptly and streamline client onboarding processes.
Assistant Manager
Zara (INDITEX)
Toronto, ON
01.2019 - 01.2021
- Led and coached diverse teams to enhance customer service and operational efficiency.
- Managed inventory, sales performance, and financial reporting to drive revenue growth.
- Implemented training programs to improve productivity and employee engagement.
Assistant Manager
Tim Hortons
Toronto, ON
01.2018 - 01.2020
- Supervised daily operations, ensuring high service standards and efficiency.
- Managed inventory, ordering supplies to maintain optimal stock levels.
- Handled customer concerns professionally, ensuring brand reputation and satisfaction.
- Assisted in financial reporting and sales forecasting to support business growth.
Sales Associate
Echo Evening & Bridal
Calgary, AL
01.2017 - 01.2018
- Provided personalized styling consultations to customers, ensuring a tailored shopping experience.
- Assisted in inventory management and visual merchandising to enhance sales performance.
- Maintained high levels of customer service, ensuring repeat business and brand loyalty.
- Processed transactions and managed point-of-sale systems efficiently.
Skills
Sales Support & Client Relationship Management
High-Net-Worth Client Advisory
Banking Operations & Compliance
Financial Product Knowledge
Risk Assessment & Regulatory Compliance
Microsoft Office & Avaloq System Proficiency
Multilingual Communication
Team Leadership & Process Optimization
Timeline
Banking Advisor
RBC Royal Bank of Canada
01.2022 - 01.2025
Assistant Manager
Zara (INDITEX)
01.2019 - 01.2021
Assistant Manager
Tim Hortons
01.2018 - 01.2020
Sales Associate
Echo Evening & Bridal
01.2017 - 01.2018