REBECCA DAWODU
Lagos
Summary
Results-oriented product and partnership Manager with expertise in product development, market expansion, and digital transformation within fintech. Skilled in leading product lifecycles, from ideation to launch, and securing strategic partnerships and grants to drive innovation.
Known for strategic thinking, technical expertise, and a commitment to delivering impactful, customer-focused solutions.
Overview
4
4
years of professional experience
Work History
Product Manager
Lendsqr
09.2023 - Current
- Led the implementation and successful rollout of the Remita Inflight integration for Federal Government workers’ data referencing, enhancing data accuracy and reliability in financial transactions for government employees.
- Conceptualized and managed the development of a Buy Now, Pay Later (BNPL) product, expanding Lendsqr’s offerings to meet market demand for flexible payment options and driving revenue growth.
- Spearheaded Lendsqr's market entry into Rwanda, overseeing ideation, project documentation, and stakeholder management through to go-live, marking Lendsqr’s first international expansion.
- Tasked with managing the ideation and implementation phase for the digitization of Standard Life Nigeria’s operations, the Nigerian arm of a Rwandan-based business, providing strategic guidance on digital transformation to enhance client service delivery and operational efficiency.
Technical Assistant to the CEO
Lendsqr
08.2023 - Current
- Collaborated with executive management to implement strategic partnerships with leading organizations in the lending industry, enhancing Lendsqr’s market position and expanding business opportunities.
- Streamlined team operations to maintain discipline and ensure operational efficiency across various departments, fostering a high-performance work culture.
- Led the development and launch of a ₦1 billion on-lending initiative, providing essential credit resources to customers and establishing Lendsqr as a key player in the lending ecosystem.
- Spearheaded the launch of a credit life insurance product in partnership with Mycover, expanding Lendsqr’s product offerings and providing valuable risk management solutions to clients.
- Secured the 2023 Federal Government AI Grant through a competitive application process, positioning Lendsqr at the forefront of AI-driven financial services innovation.
- Obtained the Google AI Grant in collaboration with the Federal Government, further enabling Lendsqr to leverage artificial intelligence in advancing digital lending solutions.
Product Specialist
Lendsqr
03.2023 - 07.2023
- Gathered and analyzed customer feedback, identifying pain points and trends that directly informed product development, leading to prioritized improvements and enhanced user satisfaction.
- Developed a comprehensive revenue model to help lenders identify high-performing loan products, optimizing their revenue generation strategy.
- Communicated product value and guided customers in leveraging product features to improve business decision-making and operational outcomes.
- Acted as the primary product expert and advisor to external stakeholders, ensuring they had a thorough understanding of product features and updates.
- Conducted in-depth market research and analysis, identifying customer needs, preferences, and behaviors, which informed product enhancement strategies.
- Led sales demos and training sessions for potential clients and current customers, fostering product adoption and strengthening customer relationships.
- Facilitated weekly and bi-weekly customer meetings to review performance metrics and develop tailored growth strategies, boosting key lender performance by 63%.
- Streamlined operational processes by automating loan approvals and disbursements through customized JSON rules, reducing customer wait times by 30%.
- Developed decision model rules for credit scoring, saving lenders on operational costs and optimizing their financial risk assessment.
- Enhanced the usability of the internal demo app, Irorun, by overseeing a TypeScript conversion, improving app store ratings, and reducing user journey complexity with customized JSON loan forms.
- Analyzed lender and borrower performance metrics and trends by running SQL queries, identifying key patterns that informed targeted product enhancements and customer growth strategies.
Associate Product Manager
Vencru
05.2022 - 12.2022
- Led the revamp and restructuring of the software, which optimized user onboarding, navigation, and overall experience
- Creating test case documents that reduced the incidence of bugs by 80%
- Managing cross-functional teams, stakeholder communication, and overseeing product development from ideation to launch
- Leading user research and analysing research data to better understand customer needs to improve adoption and retention rates
- Managing and reviewing code changes on Postman with the technical team to ensure product requirements are met.
Customer Success Manager
Vencru
09.2021 - 12.2022
- Collaborating with the sales and product department to provide a report analysis of user behaviour and experience trends
- Responsible for monthly email marketing campaigns to customers
- Conducting demos (individuals and teams) that improved product adoption by 70%
- Enhancing customer onboarding process that improved client satisfaction by 10%
- Creating and dispatching periodic in-app notifications increasing mobile app adoption by 20%
- Proactive and prompt responses to customer enquiries via different channels: E-mails, WhatsApp, Live Chat
- Supporting users from the onboarding stage to their first feature usage
- Interfaced with other internal stakeholders to ensure an effective resolution process for customers/stakeholders
- Exceeded the company’s annual client response rate target of 90%.
Social Media Manager
Vencru
03.2021 - 09.2021
- Developed and implemented social media strategy and content across multiple channels
- Increased followers by over 100% while maintaining brand identity
- Increased the rate of engagement by over 90%
- Communicated with followers, responded to questions, and engaged with like-minded accounts on different platforms
- Researched industry trends and monitored campaign performances
- Monitored social media analytics and documented reports.
Education
Bachelor of Science - Microbiology (Honors)
University of Benin
Benin City, Nigeria01.2019
Skills
- Product strategy and road mapping
- Excellent communication skills
- Critical thinking
- Team management
- Competitive Analysis
- Stakeholder Communication
- Customer Relationship Management
- Product Documentation
- User and Market Research Analysis
Personal Information
Title: Product Manager
Timeline
Product Manager
Lendsqr
09.2023 - Current
Technical Assistant to the CEO
Lendsqr
08.2023 - Current
Product Specialist
Lendsqr
03.2023 - 07.2023
Associate Product Manager
Vencru
05.2022 - 12.2022
Customer Success Manager
Vencru
09.2021 - 12.2022
Social Media Manager
Vencru
03.2021 - 09.2021
Bachelor of Science - Microbiology (Honors)
University of Benin
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