Remo Glanzmann
Oberwil b. Zug
Overview
25
25
years of professional experience
1
1
Certification
Work History
Presales Microsoft Cloud Consultant
Logol AG
01.2022 - 10.2024
- Consulting customers on transitioning to digital-first operations, specifying new features for model-driven Dynamics 365 custom built SaaS solution for lawyers (ELLE) and selling it, training customers in Microsoft 365
- Built GDAP Zero Trust implementation in Microsoft 365 Lighthouse to manage 70+ customer tenants
- Trained as Swisscom Partner, built, maintained and supported multiple MS Teams Telephony solutions (Teams Trunk, Operator Connect)
- Trained customers on Microsoft Copilot for Microsoft 365 (on-site classroom setting).
Presales Microsoft Cloud Consultant
Tech Data
12.2020 - 12.2022
- Helping Channel Partners (Small and Midsized Business) to succeed with building and selling Microsoft Cloud Services, particularly Azure
- Recognition as a technical and instructional expert in Microsoft technologies (Microsoft Certified Trainer) by developing trainings and workshops and enabling dozens of Partners to get the most out of Azure Services
- Developing a new Azure Practice Builder Product for Azure Virtual Desktop and successfully selling it, saving partners thousands of CHF in training and implementation cost vs
- Previous offering
- Specialized in Cloud Security, helping over 80 Partners hardening their Cloud Setup
- Solution Consulting, Sales presentations, answering Request for Proposals, solving complex support cases (3rd level Support), some involving over a dozen people (internal, Partner, Microsoft).
Application Manager
Roche Diagnostics
10.2019 - 05.2020
- 2nd Level Operation of 25 Applications, three Mission Critical
- Successfully near-shored software development & operation of local Solution to Poland
- Implemented IoT workspace utilization measurement system
- Business Analyst for mobility management system (Scrum setup)
- ITSM concept development & implementation (ServiceNow)
- Implemented SLA based Service Monitoring (PRTG)
- Systems Maintenance: SQL Server, Windows Server, RHEL.
Application Manager
Die Post Informationstechnologie
03.2015 - 08.2018
- Operation of the billing/payment solution, processing millions of CHF
- Automated Deployment using DevOps processes and tools (git, Octopus, Azure Tools, T-SQL, PowerShell Scripts)
- Automation of the manual parts of legacy control system using T-SQL and PowerShell scripts
- Error analysis and recovery of application failures/bugs together with the development, customer support and process management teams (3rd Level Support)
- Coordinate and resolve operational requests (incident and problem management) including 24/7 on duty call rotation
- Provide report data for internal evaluations and customer requests using database queries (T-SQL, Excel Pivoting, Power Query Editor)
- Defined standard for documenting architecture of all applications using iteraplan (Enterprise Architecture Management)
- Planning, implementation, training, support, and deal negotiations.
Project Assistant
Gesundheitsförderung Schweiz
02.2014 - 08.2014
- Extended existing CRM system (Microsoft Business Contact Manager) to accommodate the requirements of the business
- Mapped all customer management processes in CRM for sales in general (introduction of leads and opportunities) and for the management of all customers of all products
- Concept and Implementation of the transfer of scattered information to the CRM system
- Developed templates for automated personalized email and mailing marketing; designing and writing marketing email
- Concept and presentation for the evaluation of Microsoft Yammer as Intranet/Wiki/Groupware/IM
- Conducted Workshop in Effective Communication: 'Which means of communication is best for what situation?'
- Wrote offers for consulting services.
Presales Technical Consultant
Hewlett-Packard
05.2005 - 01.2013
- Solution Architect/Technical Consultant/Project Manager for IT Service/System Monitoring Solutions for clients such as Swisscom, Deutsche Telekom, Sunrise, Swissgrid, Axpo, International Atomic Energy Agency, Air Austria
- Requirement Analysis
- Pre-sale, technical advice
- Write solution quotes for extensive request for proposals
- Solution architecture, writing requirements- and functional specifications
- Project management: ensure optimal balance between time limits, resources, budget, and quality
- Implementation of new APM systems and integration into existing systems
- Write administration, operations, and user manuals
- Customer Training and 2nd Level Support.
Trainee
Hewlett-Packard
01.2005 - 04.2005
- Financial Analyst, Technology Services Group Finance
- Responsible for: Monthly Financial Statements, Income Statement, Create Reports (Excel Pivot Analysis, Internal Systems), Postings in General Ledger, Cost Analysis.
Project Manager, Software Developer
Hewlett-Packard
10.2004 - 12.2004
- Responsible for: Development of a programmatic SLA report with Excel for outsourcing business
- Compiled Functional Specification
- Wrote Developer, User and Operations Guide
- Developed solution with .NET Visual Tools for Office.
Project Manager, Software Developer
Hewlett-Packard
07.2004 - 09.2004
- Responsible for: Development of a Windows application for the management of customer contract data
- Process Analysis, Specification Use Cases
- Development divided into six phases with mileage parts
- Progress meeting held with 10 stakeholders (project sponsor, sale, and administration)
- Data model designed with Object Role Modelling
- Development with .NET Windows Form on SQL Server and SQL Reporter.
Quality Assurance, Consulting & Integration
Hewlett-Packard
04.2004 - 06.2004
- Responsible for: Development, documentation, and test execution for HP TeMIP Service Monitor (Hierarchical Correlation Rule Network for Network Outage Root Cause and Impact Analysis, models mapped in XML schemas)
- Test specifications, protocols, and scripts written
- Collaboration in a large, distributed team with sub-teams
- Acceptance tests and customer support on site.
Systems Engineer/Project Manager
TTC Informatik
11.1999 - 10.2000
- Systems Engineer/Project Manager, internal projects, and projects for customer Holcim
- Extension and Operation of Corporate Network (Cisco), Remote Access (Cisco, AVM, Zyxel); Project manager for customer network projects
- 1st and 2nd level support on site for our biggest customer
- Planning, evaluation/purchasing and implementation of the in-house software distribution solution (MS Systems Management Server) and for customers
- Planning, evaluation/purchasing and implementation of the network management solution (WhatsUp Gold) and the printer management solution (HP Webjet Admin)
- Automated the installation of customer desktop and software installations (Windows 2000, Disk imaging with Symantec Ghost)
- Planning and migrating from Novell Netware and Windows NT to Windows 2000.
Education
Wirtschaftsinformatiker FH -
Lucerne University of Applied Sciences and Arts
01.2003
Eid. Dipl. Informatiker BM -
Swisscom
01.1999
Skills
- Effective sales advocate, focusing on customer needs
- Architecting Solutions for the Cloud
- Database, Software, and DevOps Programming (T-SQL, C#, PowerShell; Azure DevOps CI/CD, git)
- Agile/Lean Work Management (Scrum/Kanban; Jira/ClickUp/Monday/fiberyio)
- Strong problem-solving skills
- Identity and Access Management
- Monitoring and Logging
- Cloud Security Management
- Auto-Scaling Implementation
Certification
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified Trainer
- Microsoft Certified: Power Platform Fundamentals
Languages
German
English
References
Available on request.
Summary
Dynamic Security and AI Technology Consultant and Systems Engineer committed to optimizing systems security and usefulness for reduced operational costs and streamlined workflows. Performs timely services setup with testing, monitoring and analytics reporting in place. Simplifies complex topics and processes and educates users to make technical interactions less intimidating and get the most out of modern technology for both happy employees and amazed customers.
Timeline
Presales Microsoft Cloud Consultant
Logol AG
01.2022 - 10.2024
Presales Microsoft Cloud Consultant
Tech Data
12.2020 - 12.2022
Application Manager
Roche Diagnostics
10.2019 - 05.2020
Application Manager
Die Post Informationstechnologie
03.2015 - 08.2018
Project Assistant
Gesundheitsförderung Schweiz
02.2014 - 08.2014
Presales Technical Consultant
Hewlett-Packard
05.2005 - 01.2013
Trainee
Hewlett-Packard
01.2005 - 04.2005
Project Manager, Software Developer
Hewlett-Packard
10.2004 - 12.2004
Project Manager, Software Developer
Hewlett-Packard
07.2004 - 09.2004
Quality Assurance, Consulting & Integration
Hewlett-Packard
04.2004 - 06.2004
Systems Engineer/Project Manager
TTC Informatik
11.1999 - 10.2000
Wirtschaftsinformatiker FH -
Lucerne University of Applied Sciences and Arts
Eid. Dipl. Informatiker BM -
Swisscom
Similar Profiles
BENJAMIN MIEKISIAKBENJAMIN MIEKISIAK
Market Area Head Emerging Markets at UBS AG / CREDIT SUISSE AGMarket Area Head Emerging Markets at UBS AG / CREDIT SUISSE AG
MICHELE SIMMENMICHELE SIMMEN
Executive / Operational Assistant at Simulands AG / SwissVortex AGExecutive / Operational Assistant at Simulands AG / SwissVortex AG
Diana CalifanoDiana Califano
Legal & Compliance Assistant (40-60%) at Juris Audit AG (AML Revisions AG)Legal & Compliance Assistant (40-60%) at Juris Audit AG (AML Revisions AG)
Giovanni MontanaGiovanni Montana
Tango Argentino Teacher and Director at Cuartito Azul Tango (La Pantera)Tango Argentino Teacher and Director at Cuartito Azul Tango (La Pantera)
Iulia SuharevIulia Suharev
Director in Financial Crime Prevention Assurance at UBSDirector in Financial Crime Prevention Assurance at UBS