Renato Canenguez
Student
Tegucigalpa
Summary
Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Dentistry Intern
Universidad Nacional Autónoma de Honduras
07.2018 - Current
Interpreter Volunteer
International Brigades
07.2017 - 08.2017
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
Customer Support Specialist
Intouchcx
01.2020 - 12.2024
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Identified upselling opportunities to increase revenue generation.
Education
Primary education -
South International School
Choluteca, Choluteca 05.2001 - 01.2012
Bachelor of science and humanities - undefined
South International School
Choluteca, CholutecaDentistry Intern - undefined
Universidad Nacional Autónoma de Honduras
Tegucigalpa, Francisco MorazanSkills
Social skills
Conflict Resolution
Quick learner
Client support
Leadership
Fluent bilingualism
Cross-cultural communication
Timeline
Customer Support Specialist
Intouchcx
01.2020 - 12.2024
Dentistry Intern
Universidad Nacional Autónoma de Honduras
07.2018 - Current
Interpreter Volunteer
International Brigades
07.2017 - 08.2017
Primary education -
South International School
05.2001 - 01.2012
Bachelor of science and humanities - undefined
South International School
Dentistry Intern - undefined
Universidad Nacional Autónoma de Honduras
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