Renu Simek
Eglisau
Summary
Qualified Strategic Customer Experience Leader | AI-Driven
Social Media Content & Marketing (Inbound Sales & Service Professional)
"Leader who simplify complex systems & empower clients & do extensive client need research in global market"
Currently an active Volunteer Lead Social Media Marketing Professional @ TechFace.ch/Capacity Zurich/Powercoders AG. Zurich/Hello 50:50 / Power Hub Zug etc.
WHAT I BRING :
Experienced CRM Specialist (10+ years) driving sales growth up to 98% growth rate, customer retention , and service excellence ,Strong in empathetic communication and building long‑term customer relationships ,Skilled in data‑driven customer journeys , segmentation, and targeted campaign execution.
Project worked before : Technical Trainer for MS Office (Intel/Microsoft 2002) with 98% sales target achievement,Able to integrate sales, marketing, and support functions to optimize workflow, Expanding into AI‑powered storytelling , digital content creation, and modern marketing tools.
Effective communication , Active listening ,Creative problem‑solving
Critical thinking ,Cross‑functional collaboration ,Teamwork
Adaptability ,Continuous learning
Overview
24
24
years of professional experience
1
1
Certification
Work History
Volunteer-Intern Social-Media Marketing Lead
Stratigify.ch (Under RAV PVB Program)
01.2026 - Current
- Developed and implemented integrated marketing strategies to enhance brand visibility and engagement.
- Led cross-functional 12 members teams to execute high-impact campaigns, ensuring alignment with business goals.
- Social media management for optimal reach in (Instagram & LinkedIn Branding) (Product Name : Job Navigator Kit )
- Increased brand awareness by implementing targeted marketing campaigns and utilizing social media platforms.
- Created customized marketing materials to increase product awareness.
Freelance IT Automation Tester (Part Time 20%)
Passbrains and Utester
06.2014 - Current
- Part-time freelance IT tester (manual & automation) via Passbrains.com (hybrid) .Managed around 30 different small Projects in 2 months )
- Delivered QA testing for Swiss enterprises including die Mobiliar, SBB, and flight ticketing systems
- Performed load, performance, functional, and regression testing across backend and customer-facing workflows
- Automated test scenarios using JMeter and Selenium; ensured SDLC quality standards
- Collaborated with dev teams to refine test cases, resolve defects, and optimize system performance
- Experienced in agile environments and complex IT integrations
Part Time Senior Assistant Teacher (Leaning & Support & Design Thinking) 40%
ICS Zumikon
08.2015 - 08.2025
- This work has given me growth in communication, child psychology, safety & Motor skills and more focus in PYP learning, Team leadership, Design Thinking Introduced narrative techniques and creative storytelling exercises to support student learning and engagement.
- Skilled at differentiating instruction to meet the diverse needs of learners, fostering a positive classroom culture, also very well updated with latest technologies & qualified IT & business management professional well experienced in Leadership Role.
- Worked for Learning & Support & Design Thinking department focused on scratch coding technical training and child psychology.
- Managed approximatly 20 various technical (workshops )and General Projects (Yoga ,physical activities) per day.'
Marketing Specialist
Capacity Zurich
08.2023 - 08.2023
- Www.capacity.ch (covered various employment organizations in a local market approximetly 30 incoming calls for marketing each week.
- Developed and implemented targeted marketing campaigns to enhance brand visibility.
Campaign Specialist
Ashazurich Charity Zurich
01.2018 - 01.2019
- Https://www.asha-zurich.ch/
Senior Business Coordinator B2B Sales (All Rounder)
Fusion Pictures Pvt Ltd
11.2009 - 01.2011
- Developed and implemented business strategies to cultivate trust and teamwork, boosting B2B sales performance.
- Delivered exceptional client support and services, ensuring high levels of customer satisfaction.
- Conducted administrative/ research efforts while overseeing research business operations.
- Motivated and communicated effectively with sales teams, promoting adaptability and creative problem-solving.
- Increased end user productivity through successful coaching and development programs.
Senior IT Client Technical Support L1/L2 (J&J) USA
IBM ITD GD
09.2008 - 09.2009
- Delivered end-to-end IT support for Johnson & Johnson USA, ensuring a 99% service level and 99.25% resolution rate for Level 3 tickets through expertise in Agile, ITSM, and multi-platform environments (Windows, Mac, Linux). Recognized as a Subject Matter Expert, I consistently enhanced customer satisfaction by providing high-quality, efficient technical solutions and proactive issue resolution.
Senior Customer Support Associate
Accenture India
02.2005 - 07.2007
- As a key member of a UK-based client's sales and service team, I consistently contributed to achieving monthly sales targets through strategic planning, innovative solutions, and team mentorship. Used storytelling within customer communication to simplify complex insurance details and improve customer understanding.
- I collaborated closely on sales and marketing strategies, managed pricing data uploads and quote creation in SAP, and ensured a 99.2% service accuracy rate. Recognized for outstanding performance, I was promoted to Senior Associate and honored with both the Highest Sales Award and the Accenture Summit Award for excellence in client service and results delivery.
Microsoft Technical Trainer
Intel
01.2002 - 01.2004
- Microsoft Project : Teach to Future 2002
- Created user-friendly and interactive tutorials to help educators how to enhance their respective subject more effective through MS Office applications.
- Developed and delivered comprehensive training courses for Microsoft Office Suite, including Word, Excel, PowerPoint, Access and Outlook for educators.
- Covered Over 20 Educational Institution and exchanged knowledge up to 200 educators and trained them in MS Tools (99%) of Business growth and upgraded technical skills set up to 88%.
- Researched current industry trends in order to create more engaging content for classes.
- Mentored junior instructors on how best to deliver effective classes using different methods of instruction.
Education
Diploma - Business Development management & Entrepreneurship
Alison Distance Learning Institute
01.2014
Diploma - IT Testing
Exin ISTQB
08.2014
ITIL V3 Foundation - IT Support & Services
IT service Management Institute
Advance Diploma - Computer Science Applications (PGDCA)
Kanpur university DG college
09.1997
Masters - Environmental Geography
Kanpur University
01.1997
Skills
- Strategic project leadership
- Creativity and innovation
- Outstanding communication skills
- Collaboration and teamwork
- Technical Skills
Accomplishments
- Marketing/Sales/AI/Strategic Planning/UX/UI
- Certification in Marketing : How to Use High-Impact Storytelling
- Certification in Building and Managing a High performance sales team
- Certificate Of Completion Learning SAP MM Materials Management
- Certification in Strategic Planning Foundations (Management and Architecture )
- Fundamental of AI from (Coursiv) & Registered for Microsoft Empressa.io AI fundamental course 6. Salesforce casting Fundamentals 7. UX / UI Design and Thinking from TCS Zurich (Bootcamp)
Certifications :
Certification
- Certified Lean Social Media Professional for Instagram , Techface.ch - 2 days tech conference
Languages
Language Known : German B1 / English Fluent / Hindi Native / Basic French & Croatian
AWARDS / REWARDS
Accenture Sumit Award / Rewarded for increasing 90% IT service level for client support, Highest Sales and Services Customer Service Associate Award, IBM Technical creative problem solving associate
Timeline
Volunteer-Intern Social-Media Marketing Lead
Stratigify.ch (Under RAV PVB Program)
01.2026 - Current
Marketing Specialist
Capacity Zurich
08.2023 - 08.2023
Campaign Specialist
Ashazurich Charity Zurich
01.2018 - 01.2019
Part Time Senior Assistant Teacher (Leaning & Support & Design Thinking) 40%
ICS Zumikon
08.2015 - 08.2025
Freelance IT Automation Tester (Part Time 20%)
Passbrains and Utester
06.2014 - Current
Senior Business Coordinator B2B Sales (All Rounder)
Fusion Pictures Pvt Ltd
11.2009 - 01.2011
Senior IT Client Technical Support L1/L2 (J&J) USA
IBM ITD GD
09.2008 - 09.2009
Senior Customer Support Associate
Accenture India
02.2005 - 07.2007
Microsoft Technical Trainer
Intel
01.2002 - 01.2004
Diploma - IT Testing
Exin ISTQB
ITIL V3 Foundation - IT Support & Services
IT service Management Institute
Advance Diploma - Computer Science Applications (PGDCA)
Kanpur university DG college
Masters - Environmental Geography
Kanpur University
Diploma - Business Development management & Entrepreneurship
Alison Distance Learning Institute