Richard Baranyi
Schübelbach
Summary
I am a highly energetic individual with very quick speed of learning. I can bear high workloads. For the moment, i am very dedicated to Customer Service. providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Jet aviation AG
Zürich
10.2022 - Current
- Flight coordination. Slot booking, Knowledge of the given FBO.ONE system. Organizing their orders and billing. (Flight coordination)
- Sales of products and services.(Hangars, Ground support equipments.) Promoting of third party products, such as Limousine service, Catering.
- Oversee and manage a team of 8 during the daily operation. (Duty Officer) Stressful situations.
- Ground duties, driving passengers on the tarmac safely. Assisting the crews needs during the aircrafts stay at the airport Zurich.
- Developing positive relationships with customers providing a seamless and meaningful experience.
- Implementing innovative methods for streamlining the customer service process
Professional Tennis Coach
BTA Tennis Academy
Zürich
08.2020 - 08.2022
- Instructed athletes on court positioning techniques in order to maximize success in each match situation.
- Utilized modern technology such as video analysis software when teaching new concepts or analyzing performances.
- Monitored student progress throughout the season and provided constructive feedback accordingly.
- Attended national conferences related to coaching education topics such as physical conditioning or mental health awareness.
Education
High School Diploma -
Szent Laszlo Gymnasium
Budapest, Hungary07-2014
BBA - International Management (business Administration
ZHAW
WintherthurSkills
- Very quick learner
- Microsoft Office expertise
- Credit card payment processing
- Researching
- Customer consulting
- Product Promotion
- Problem-solving abilities
- Follow-up skills
- Complaint resolution
Languages
Hungarian
First Language
English
Advanced (C1)
C1
German
Upper Intermediate (B2)
B2
Timeline
Customer Service Representative
Jet aviation AG
10.2022 - Current
Professional Tennis Coach
BTA Tennis Academy
08.2020 - 08.2022
High School Diploma -
Szent Laszlo Gymnasium
BBA - International Management (business Administration
ZHAW
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