Microsoft Office
Richard Csonka
Interlaken
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT-Support position. Ready to help team achieve company goals.
Seeking a challenging position where I can utilize my exceptional customer service and communication skills as well as my attention-to detail mindset, and my creativity. Dedicated, reliable, and always maintaining a professional demeanor.
Overview
12
12
years of professional experience
12
12
years of post-secondary education
2
2
Certifications
Work History
Croupier
Casino Interlaken AG
03.2023 - Current
- Operated and maintained casino equipment, such as roulette wheels and card tables, ensuring accuracy and fairness in game outcomes
- Facilitated smooth and efficient gameplay by effectively communicating and interacting with players, providing exceptional customer service
- Managed cash transactions and accurately calculated and distributed winnings, ensuring adherence to internal policies and procedures
- Developed a comprehensive knowledge of various casino games, rules, and regulations, enabling the provision of accurate and engaging explanations to players.
Operational maintenance employee
Libereco GmbH
10.2022 - 02.2023
- Conducted regular inspections and troubleshooting of machinery, identifying and resolving issues promptly to minimize production disruptions and ensure smooth operations.
- Improved overall facility appearance with consistent cleaning, painting, and minor repairs as needed.
- Collaborated with other team members for efficient completion of large-scale repair projects.
Assistant sales manager
Mateco GmbH
12.2020 - 09.2022
- Developed and executed strategic sales plans, resulting in a 15% market share growth and expansion into new territories
- Implemented a comprehensive customer relationship management system, resulting in improved customer satisfaction scores by 25% and a 10% increase in customer retention
- Collaborated with cross-functional teams, including marketing and operations, to develop and launch innovative sales promotions and campaigns, resulting in a 30% increase in sales leads and a 12% increase in conversion rates.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Developed strong client relationships for repeat business and increased referrals.
Sales Assistant
Fast Hungary Ltd.
01.2017 - 02.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Marketing and Customer Service Assistant
Digisec Media Ltd
04.2015 - 12.2016
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Answered customer questions about product availability and shipment times.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Analyzed customer feedback to identify areas for improvement.
- Maintained up-to-date knowledge of product and service changes.
Marketing and Administrative Assistant
Beauty Akademia Ltd.
01.2013 - 01.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
Marketing communication -
Budapest University of Economics
BUDAPEST, HUNGARYGED -
Vásárhelyi Pál Commercional Secondary School
BUDAPEST, HUNGARY 05.2009 - 05.2013
József Attila Elementary School
SZIGETSZENTMIKLÓS, HUNGARY 09.2001 - 05.2009
Skills
Excellent customer service
Calculating payouts
Patience and composure
Quick Decision Making
Cash handling expertise
Team player mentality
Reliability and punctuality
Logical reasoning
Stress Tolerance
Multitasking
Problem-solving abilities
Self Motivation
Software
SAP
Adobe Photoshop
Languages
English
Advanced (C1)
German
Intermediate (B1)
Hungarian
Bilingual or Proficient (C2)
Certification
Goethe Institut German Language Exam B1
Interests
Photography
Traveling
Videogames
Gym
Timeline
Goethe Institut German Language Exam B1
03-2024
Croupier
Casino Interlaken AG
03.2023 - Current
Operational maintenance employee
Libereco GmbH
10.2022 - 02.2023
Assistant sales manager
Mateco GmbH
12.2020 - 09.2022
Re-Plan Program Basic IT Skills
08-2020
Sales Assistant
Fast Hungary Ltd.
01.2017 - 02.2018
Marketing and Customer Service Assistant
Digisec Media Ltd
04.2015 - 12.2016
Marketing and Administrative Assistant
Beauty Akademia Ltd.
01.2013 - 01.2015
GED -
Vásárhelyi Pál Commercional Secondary School
05.2009 - 05.2013
József Attila Elementary School
09.2001 - 05.2009
Marketing communication -
Budapest University of Economics
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