Roann Friedlos
Lachen
Summary
As a client-focused professional with over 15 years of experience in providing top-notch service and building strong client relationships, my strengths lie in effective communication, problem-solving, and delivering exceptional experiences. Thriving in dynamic environments, commitment to exceeding client expectations is my hallmark
Overview
17
17
years of professional experience
Work History
Founder/Operations Manager
Party And Pampering Events
01.2021 - Current
- Successfully launched and managed start-up company, overseeing all operational activities.
- Budget Management: Effectively managed financial resources, resulting in improved profitability and cost efficiency.
- Managed and successfully executed multiple events, ensuring timely completion and customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers
Group Administrator
Leapfrogs International Group
12.2015 - 11.2020
- Developed and implemented strategies to facilitate group discussions and collaborative decision-making.
- Coordinated and organized group events, meetings, and activities to promote engagement and cohesion.
- Successfully managed group membership and ensured smooth communication between members.
Client Services Team Leader
Lloyds Banking Group
09.2012 - 12.2014
- Led team of 10 client services representatives, ensuring exceptional customer support and satisfaction.
- Developed and implemented training programs to enhance team members' communication and problem-solving skills.
- Collaborated with cross-functional teams to streamline processes and improve efficiency in client services operations.
- Managed client escalations, resolved issues, and maintained positive relationships with high-value clients.
Receptionist
Balmoral Hotel
01.2010 - 01.2012
- Demonstrated exceptional interpersonal and communication skills, providing excellent customer service.
- Front desk operations, handling customer queries and managing telephone calls professionally and efficiently.
- Confirmed appointments, communicated with clients, and updated client records
Front of house supervisor
St. Andrews Country Club
11.2006 - 05.2009
- Managed team of front of house staff, ensuring efficient service and customer satisfaction.
- Developed and monitored SOPs for daily operations, contributing to seamless and organized front of house.
- Implemented new training programs to improve staff performance and enhance guest experience.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission
Education
A1 + A2 - German Language And Literature
Komin
Siebnen, Switzerland2020
Introductory To Human Resources -
MITIE
Edinburgh, Scotland2013
Management Skill Training -
St Andrews Country Club
Florida, United States2009
Public Relations And Business Management -
Thekweni
Durban, South Africa2006
Skills
- Relationship Building
- Planning and Implementation
- Adaptability
- MS Office
- Excellent Communication
- Multitasking Abilities
Hobbies
Sport
Art
Networking
Languages
English
Bilingual or Proficient (C2)
German
Elementary (A2)
Timeline
Founder/Operations Manager
Party And Pampering Events
01.2021 - Current
Group Administrator
Leapfrogs International Group
12.2015 - 11.2020
Client Services Team Leader
Lloyds Banking Group
09.2012 - 12.2014
Receptionist
Balmoral Hotel
01.2010 - 01.2012
Front of house supervisor
St. Andrews Country Club
11.2006 - 05.2009
A1 + A2 - German Language And Literature
Komin
Introductory To Human Resources -
MITIE
Management Skill Training -
St Andrews Country Club
Public Relations And Business Management -
Thekweni
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