Robert Birchmeier
Solutions Architect
Nussbaumen
Summary
Adept Solutions Architect with a proven track record at Dell Technologies, specializing in enhancing application performance and fostering stakeholder communication. Leveraged technical architecture expertise and teamwork to streamline project delivery, achieving significant improvements in customer satisfaction and process optimization. Skilled in problem-solving and solution optimization, consistently delivering results beyond expectations.
Overview
18
18
years of professional experience
Work History
Solutions Architect
Dell Technologies
12.2018 - 08.2024
- Evaluated emerging technologies to stay current on industry trends, making informed decisions for technology adoption.
- Developed comprehensive documentation for technical specifications, project plans, and user guides, streamlining communication across teams.
- Enhanced application performance by integrating cloud technologies and microservices architecture.
- Promoted collaboration between cross-functional teams by serving as a liaison between developers, product managers, and stakeholders during all phases of projects.
Senior Delivery Specialst
Dell EMC
09.2016 - 11.2018
- Maintained strict adherence to delivery schedules, ensuring punctuality and reliability in meeting customer expectations.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Assisted in training new hires for successful integration into the team while sharing best practices on safe driving techniques and effective route planning strategies.
- Negotiated with vendors for cost-effective shipping rates, resulting in significant savings for the company without compromising service quality.
Senior Delivery Specialist
EMC Computer Systems AG Zürich
06.2015 - 09.2016
- Maintained strict adherence to delivery schedules, ensuring punctuality and reliability in meeting customer expectations.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Assisted in training new hires for successful integration into the team while sharing best practices on safe driving techniques and effective route planning strategies.
- Negotiated with vendors for cost-effective shipping rates, resulting in significant savings for the company without compromising service quality.
Implementation Delivery Engineer
EMC Computer Systems AG Zürich
01.2009 - 07.2015
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
Customer Engineer
EMC Computer Systems AG Zürich
10.2008 - 01.2009
- Enhanced team collaboration by sharing best practices during weekly meetings, promoting a culture of continuous improvement within the department.
- Contributed to the company''s growth by identifying opportunities for upselling additional products and services that met customers'' needs.
- Improved customer satisfaction by providing timely and efficient technical support for hardware and software issues.
- Collaborated with sales team to identify customer needs and provide appropriate solutions, resulting in increased revenue.
Associate Customer Engineer
EMC Computer Systems AG Zürich
10.2006 - 09.2008
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Supported remote customers through phone and email communications, providing step-by-step guidance for issue resolution.
- Contributed to the development of internal documentation and knowledge base articles aimed at improving team efficiency.
- Coordinated closely with project managers to ensure timely completion of deliverables without compromising quality standards.
Education
Bachelor of Science -
University of Applied Sciences And Arts Northweste
Windisch, Switzerland2005
Skills
Improving processes
Accomplishments
- Supervised team of 5 staff members.
- High end storage implementations
- Achieved Storage and SAN migrations for 3500 servers by completing lifecycle management with accuracy and efficiency.
- Achieved desaster recovery solutions by introducing high end storage and SAN solutions for continuous data protection.
- Documented and resolved performance issues which led to customer satisfaction.
Languages
German
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Scuba Diving
I enjoy exploring the underwater world through scuba diving, experiencing the beauty of marine life and the tranquility of the ocean or lakes. It’s a passion that allows me to discover new depths and unique underwater landscapes.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Solutions Architect
Dell Technologies
12.2018 - 08.2024
Senior Delivery Specialst
Dell EMC
09.2016 - 11.2018
Senior Delivery Specialist
EMC Computer Systems AG Zürich
06.2015 - 09.2016
Implementation Delivery Engineer
EMC Computer Systems AG Zürich
01.2009 - 07.2015
Customer Engineer
EMC Computer Systems AG Zürich
10.2008 - 01.2009
Associate Customer Engineer
EMC Computer Systems AG Zürich
10.2006 - 09.2008
Bachelor of Science -
University of Applied Sciences And Arts Northweste
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