Robert John Smyton

• Global Infrastructure Endpoint Service Delivery Manager based out of Basel Switzerland responsible for delivery of Infrastructure Endpoint Technologies to 60+ countries. Management of multiple Offshore resources to ensure the delivery of technical support for all countries. The ongoing support and development of country local IT to ensure global adoption of new technologies. Responsible for the Global delivery of technical support at both standard and senior management level as part of daily business as usual.
  Microsoft System Center Configuration Manager Current Branch.
  Microsoft Deployment Toolkit
  Microsoft Configuration Endpoint Manager.
  Microsoft M365 Administration
  Microsoft Teams
  Microsoft OneDrive
  Microsoft SharePoint Online
  Microsoft Exchange Online
  Microsoft Azure Administration
  Microsoft Intune.
  Azure Virtual Desktop
  Active Directory
  Azure Active Directory
  Mobile Device Management via Microsoft Intune.
  Microsoft Compliance Management using Microsoft Security Portals.
  DNS
  DHCP
  ADFS
  Microsoft Windows 10 & 11
  Server 2016, 2019, 2022

Senior member of the technical team delivering both onsite and remote support for all the major airports in the UK to all levels of users within the business to ensure business continuity. Led the deployment and maintenance of multiple technologies across multiple platforms such as:

Exchange 2003/2010/2013 administration
DHCP,DNS Support
VMware Support
Hyper-v
Citrix Support 4.5/6.5/7.6
3rd Line Active Directory Administration
Federated services design & support
1st 2nd 3rd line desktop support
MDT Image Design on 2010/2012/2013 platform
Image deployment using MDT
SCCM 2012R2 Administration
USMT administration
Group policy administration
Infrastructure design
BES support
Server 2003/2008/R2/2012/R2 support
Windows 10/8/ 7/XP support
WSUS administrator
Office 2003/2007/2010/2013support
Thin client configuration
Network administration
Microsoft Assessment and Planning Tool administration
Microsoft Application Comparability Tool administration
Microsoft Desktop Optimization Pack Administration

• Brought in as a contractor to help develop and deliver the latest technologies to the business. Performed both onsite and remote support for 1st,2nd & 3rd line technical requirements. Support for the following technologies.
• DHCP,DNS Support
  VMware Support
  Citrix Support
  3rd Line Active Directory Administration
  1st 2nd 3rd line desktop support
  MDT Image Design
  Image deployment using MDT
  Group policy administration
  Infrastructure design
  BES support
  Server 2003/2008/R2 support
  Windows 7/XP support
  Office 2003/2007/2010 support
  Thin client configuration
  Network administration
  Exchange 2003 administration
  Microsoft Assessment and Planning Tool administration
  Microsoft Application Compatibility Tool administration
  Microsoft Desktop Optimization Pack Administration