Rocío Olalla Mérida
HR Strategy, Talent Management, DE&I, Recruitment, Org. Development
Summary
Experienced international professional with a strong background in talent acquisitions, employee development, organizational training and HR strategies. Expertise in diverse training programs, leading international recruitment processes, and driving HR strategies across global organizations. Passionate about aligning people strategies with business objectives, coaching managers, building talent pipelines, and fostering a performance-driven culture to contribute to driving organizational growth and enhancing employee engagement.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Customer Experience Manager
EDGE Strategy
09.2024 - Current
- Partnered with HR and leadership teams across international clients to implement data-driven DEI strategies using the EDGE Empower platform.
- Advised organizations on aligning HR practices with inclusive culture and gender equity metrics, supporting them through certification and recertification journeys.
- Delivered training sessions on interpreting analytics and building actionable HR plans to drive inclusive workplace practices.
- Acted as a strategic advisor to clients, ensuring HR initiatives were supported by clear KPIs, accountability structures, and long-term action planning.
- Streamlined internal support processes, reducing issue resolution time and improving service quality across client interactions.
- Oversaw daily CX operations, contributing to improved client retention, satisfaction, and team productivity.
Senior Global Talent Acquisition Specialist RPO
Randstad
05.2022 - 06.2024
- Led full-cycle recruitment for senior-level roles across multiple countries, aligning talent strategies with business objectives in a highly regulated, global environment.
- Partnered closely with hiring managers and people teams to assess workforce needs, define job profiles, and shape long-term talent plans.
- Advised leaders on best practices in recruitment, selection, and onboarding, ensuring consistency with global HR policies and compliance standards.
- Drove candidate engagement and pipeline development using diverse sourcing strategies, while reinforcing a strong employer brand.
- Supported broader talent development initiatives by identifying capability gaps and aligning hiring efforts with future organizational needs.
Talent Development, Training and Procedures Specialist
Qatar Airways
07.2019 - 09.2021
- Partnered with business leaders to design and deliver training programs that supported organizational goals, improved employee performance, and reinforced a culture of continuous learning.
- Created and maintained training content—including presentations, manuals, and e-learning modules—aligned with both regulatory compliance and business needs.
- Supported HR policy development and implementation, conducting training sessions to ensure understanding and adherence across departments.
- Collaborated with managers to identify internal talent and develop targeted career progression pathways, contributing to succession planning and employee engagement.
- Maintained training records and compliance documentation in line with industry regulations and internal audit standards.
VVIP Service Delivery and Training
Amiri Flight
09.2012 - 06.2019
- Lead service delivery operations, ensuring high levels of customer satisfaction and adherence to policies.
- Developed and implemented service improvement initiatives to enhance efficiency and effectiveness.
- Collaborated with cross-functional teams to resolve escalated issues and implement process enhancements.
- Developed and delivered training programs for new hires, ensuring alignment with organizational goals and objectives.
- Collaborated with subject matter experts to update and enhance training content based on changing business needs and best practices.
Executive Assistant & HR Operations
Informa D&B
12.2008 - 09.2012
- Provided comprehensive support to the senior management team.
- Served as the primary point of contact for internal and external stakeholders.
- Conducted research, compiled data, and prepared materials for meetings and presentations.
- Oversaw day-to-day HR operations, including employee onboarding, offboarding, and record-keeping.
- Facilitated training and onboarding for incoming office staff.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Coordinated employee training programs to improve productivity and performance.
- Served as a liaison between employees and management to resolve HR-related issues.
- Assisted in the development and implementation of policies, procedures, and initiatives.
- Supported business and hospitality needs of partners and staff during meetings and company events.
Education
Bachelor´s Degree - Tourism and Hospitality Management
UOC
Bachelor´s Degree - Business Management and Administration
UOC
Master - Human Resources Management
ISEB
Barcelona, Spain 01.2024 - 07.2024
Skills
- Communication and interpersonal abilities
- Customer Service
- Relationship building
- Problem-solving
- Training & Development Expertise
- Flexible and adaptable
- Supervision and Leadership
- Talent Assessment
- International Recruitment Strategies
- Emotional and Cultural Intelligence
- Cross-functional collaboration
Timeline
Customer Experience Manager
EDGE Strategy
09.2024 - Current
Master - Human Resources Management
ISEB
01.2024 - 07.2024
Senior Global Talent Acquisition Specialist RPO
Randstad
05.2022 - 06.2024
Talent Development, Training and Procedures Specialist
Qatar Airways
07.2019 - 09.2021
VVIP Service Delivery and Training
Amiri Flight
09.2012 - 06.2019
Executive Assistant & HR Operations
Informa D&B
12.2008 - 09.2012
Bachelor´s Degree - Business Management and Administration
UOC
Bachelor´s Degree - Tourism and Hospitality Management
UOC
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