Ronny Florean

Successfully led big telecom projects from inception to market readiness

• Automated generation of tasks for contact centers based on incoming physical letters
• Ideation, design and implementation of tool to support skill based meeting allocation for client advisors
• Installation, configuration and rollout of new outbound campaign tool and integrating it with sales and CRM ecosystem leading to an increase of efficiency by 25% in 6 month
• Responsible for the entire reporting environment of our telecom platform
• Continuous product development based on regular end user feedback increasing CSAT of our application by 30%
• Collaborated with stakeholders to define project scope, objectives, and deliverables that aligned with business goals.
• Ensured timely product delivery by prioritizing features and coordinating cross-functional teams.

Contributed to the successful geographical and service extension of our business model

• Owned many business processes by ensuring continuous improvement with focus on efficiency and compliance.
• Grown as reporting expert by delivering reliable and insightful data that lead to operational changes.

Side job during my studies. Supported front desks by reaching out to customer with regards to different initiatives such as meeting scheduling, sales opportunities and regulatory topics