Rossana Suriano

Contributed significantly to Lengnau Facility Project, leading to appointment for CSL's 112 Project in Bern.

• Directed administrative functions, ensuring effective execution of essential project tasks.
• Managed onboarding processes for contractors, tracking identities and access rights.
• Scheduled and coordinated agendas for executives, accommodating local and international visitors.
• Arranged project meetings and maintained organization of Teams and SharePoint sites.
• Supported procedure enhancements across project operations.

Shift to new employer stipulated by CSL as part of the collective transfer of contracts based in Lengnau, with a 6-month transition period of overlapping activities at both companies.

• Assisted three executives in managing complex calendars and scheduling meetings effectively.
• Handled travel organization and expense reporting using Concur for seamless operations.
• Provided vital administrative assistance for PMO-related projects and strategic initiatives.

• Managed operational aspects of newly implemented Contingent Workforce system for approximately 270 contracted workers from onboarding to termination.
• Redefined organizational structure for CSL Lengnau for transition to Thermo Fisher Scientific, including worker reassignment.
• Coordinated key activities of Facility Project, including review and validation of Commissioning Documents.
• Developed and implemented SOPs that enhanced administrative process efficiency.
• Led Assistants Team, coordinating and overseeing site administrative tasks.
• Trained colleagues and managers on Company Systems procedures, including Workday, SharePoint, and Beeline.

• Delivered executive support to Sr. Director and administrative services to Site Leadership Team.
• Coordinated agendas, scheduled recurring meetings, and organized all hands and Sponsor meetings while also recording minutes and following up on action items completion.
• Planned off-site events through venue booking, catering coordination, and logistics management.
• Processed expense reports and managed travel accommodations using Concur.
• Executed onboarding and offboarding processes, facilitating first-day orientation for new employees.
• Administered SharePoint by structuring libraries, defining access rights, and managing shared files.
• Designed and automated organizational chart with monthly updates for approximately 500 employees.
  Developed a comprehensive absence calendar to monitor workforce presence across departments.
• Engaged as MS365 Champions Group member, fostering collaboration through training and communication enhancements.

Entrusted with handling sensitive information while providing comprehensive personal and work-related support.

• Implemented new filing system for streamlined document management and archiving processes.
• Managed invoice processing and payment orders for efficient financial operations.
• Organized logistics for both professional and leisure travel, including accommodations and itineraries.
• Directed household staff management, ensuring proper absence planning and shift coverage.

Additionally, spearheaded a project aimed at increasing revenue for two tanning studios in preparation for sale.

• Achieved 75% yearly revenue growth through targeted renovations, significantly enhancing studio value.
• Facilitated successful sale by improving functional aspects of tanning studios.

• Contributed to start-up success as Office Manager through diverse administrative tasks.
• Oversaw daily organizational tasks including calendar upkeep and call management.
• Created comprehensive spreadsheet reports and effective PowerPoint presentations for stakeholder engagement.
• Executed implementation of CRM and strategized service scheduling to maximize productivity.
• Acquired and managed provider relationships to ensure service quality.
• Organized marketing initiatives and represented company at trade shows to increase outreach.

• Managed CEO's agenda, travel arrangements, expenses, and Board Meeting preparation.
• Served as primary contact for clients in Wealth Management, handling meet and greet, phone calls, and emails.
• Ensured optimal office environment by maintaining supplies, preparing meeting rooms, and managing office equipment.
• Coordinated and monitored employee absence and vacation requests for efficient scheduling.
• Introduced effective filing systems for client documentation, both hard copy and digital.
• Created an optimized network storage hierarchy with specific access levels per department.
• Proactively identified process improvements to streamline office functionality.

Fixed Term Contract

Fixed Term Contract

• Delivered seamless operational support for CEO and GM of Pharma Division, including schedule management, travel coordination, and accommodation arrangements.
• Prepared clinical trial dossiers for regulatory submissions.
• Created complex Excel spreadsheet for end-to-end tracking of global pharmaceutical product supply chain.
• Issued manufacturing orders, monitored stock levels, and planned production based on sales forecasts.
• Liaised between internal teams and external stakeholders to optimize workflows.
• Reviewed and proofread contracts and documents prior to signature to maintain accuracy.
• Supported budget reporting and forecasting activities for strategic planning.
• Maintained records of worldwide trademark registrations for compliance.

Supervised operations of Customer Service and Help Desk Department throughout all 8 locations, including headquarters warehouse and 7 branch shops.