Rozam Arslan
London,United Kingdom
Summary
Detail-oriented professional with strong organisational and analytical skills, adept at managing multiple deadlines and prioritising tasks in fast-paced environments. Demonstrates expertise in MS-Office and SAP, coupled with excellent communication abilities and a proactive approach to problem-solving. A collaborative team player committed to delivering high levels of accuracy and attention to detail while driving efficiency and productivity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Back Office Administrator
Allianz
London, United Kingdom
11.2023 - Current
- Efficiently manage day-to-day office operations, ensuring a smooth and organised work environment.
- Coordinate administrative processes, including filing systems, record keeping, and data management.
- Handle incoming and outgoing communications, including emails, phone calls, and postal correspondence, maintaining a professional tone.
- Draft and prepare documents, reports, and presentations, ensuring accuracy and adherence to company standards.
- Develop and deliver presentations to senior management, clearly communicating project updates, strategies, and outcomes.
- Participate in team meetings, contributing ideas and solutions to improve administrative processes and workflows.
- Work collaboratively with team members across various departments to enhance productivity, and foster a positive workplace culture.
Beauty Advisor
Sephora
London, United Kingdom
11.2024 - 01.2025
- Providing individual consultation and customer care for cosmetic products, skincare, and perfumes.
- Identifying customer needs and recommending suitable products.
- Implementing marketing and promotional strategies.
- Inventory and stock management.
- Friendly handling of complaints, and efficient resolution of customer issues.
- Conducted skin consultations for tailored product recommendations.
- Enhanced customer loyalty by offering personalised beauty advice.
- Tracked emerging beauty trends to expand services and product offerings.
- Answered clients' queries and requests by phone and email.
Financial Advisor
BucherInvest
Zurich, Switzerland
05.2023 - 10.2024
- Utilised advanced forecasting models to predict market behaviour.
- Advised on wealth management strategies for long-term growth.
- Conducted in-depth consultations with clients to assess their financial goals, risk tolerance, and long-term objectives.
- Developed tailored financial solutions to meet individual needs.
- Assisted clients with pensions planning, including workplace pensions, personal pensions, and lifetime savings accounts.
- Streamlined financial processes for efficiency increase.
- Managed a diverse portfolio of investments, maximised returns.
- Improved clients' understanding of tax liabilities through clear explanations.
Sales Assistant
kkiosk
Liestal, Switzerland
06.2019 - 11.2023
- Provided excellent customer service by assisting customers with product enquiries, purchases, and returns.
- Ensured correct handling of refunds, exchanges, and customer issues.
- Conducted regular inventory checks, and ensured accurate record-keeping of products and supplies.
- Provided general administrative support, such as filing documents, managing phone calls, and responding to email enquiries.
- Communicated effectively with management and team members, relaying important store updates, targets, and issues.
- Assisted in training and onboarding new employees, ensuring they were familiar with store policies, and procedures.
Education
Certificate of Higher Education - Vocational Baccalaureate - Economy and Service Industry
Commercial School Basel
Diploma of Higher Education - Vocational School Diploma in Hairdressing
Vocational School Liestal
A-Levels - Business Administration, Finance and Economics
KvBL Business School Liestal
05.2019
Skills
- Excellent communication skills
- High level of accuracy and attention to detail
- Confidentiality maintenance
- Proactivity
- Skilled at prioritising tasks and managing multiple deadlines
- MS-Office and SAP expertise
- Strong organisational and analytical skills
- Collaborative team player
Languages
English
Advanced (C1)
German
Native
French
Advanced
Turkish
Native
Certification
- Fundamentals of Marketing Strategy - University of London
References
References available upon request.
Timeline
Beauty Advisor
Sephora
11.2024 - 01.2025
Back Office Administrator
Allianz
11.2023 - Current
Financial Advisor
BucherInvest
05.2023 - 10.2024
Sales Assistant
kkiosk
06.2019 - 11.2023
Certificate of Higher Education - Vocational Baccalaureate - Economy and Service Industry
Commercial School Basel
Diploma of Higher Education - Vocational School Diploma in Hairdressing
Vocational School Liestal
A-Levels - Business Administration, Finance and Economics
KvBL Business School Liestal
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