Ryan Currie
Montcherand
Summary
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities. Highly-motivated with +10 years experience and a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills.
Overview
11
11
years of professional experience
Work History
Adviser
Migros Bank
Lausanne
11.2022 - Current
- Advised customers on bank products, services and financial planning options.
- Assisted customers by answering banking questions and recommending solutions.
- Helped customers understand and use mobile applications and online banking.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Modified, opened and closed customer accounts.
- Verified amounts and integrity of every check or funds transfer.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Researched and resolved open items and deposit issues.
Life Insurance Advisors
Wefox Insurance
Neuville
2022 - 2022
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Communicated with clients to understand needs and identify best policies for each case.
- Sold life insurance policies via telephone and assisted other agents with underwriting.
- Calculated premiums and established payment methods.
- Upsold products to policyholders and potential new clients.
- Contacted prospective customers to present information and explain available services.
- Developed prospects from current commercial customers, referral leads or sales or trade meetings.
Printing Specialist
Credit Agricole Indosuez
Lausanne
2018 - 2022
- Examined and produced specific job orders.
- Met production schedules and throughput yield targets.
- Kept records of materials used and time needed for projects.
- Collaborated with technicians to diagnose equipment breakdowns and address quality issues.
- Monitored team progress to complete projects within deadlines, including large print jobs and rush orders.
- Maintained data on printing outputs produced, supplies consumed, printing costs and equipment maintenance and repairs performed.
Database Officer
INTERNATIONAL INSTITUTE OF MANAGEMENT (IMD)
Lausanne
02.2014 - 04.2017
- Project Management.
- Creating and updating accounts.
- Marketing research.
- Quality control.
Customer Service Associate
WEBLOYALTY INTERNATIONAL
Nyon
09.2012 - 09.2013
- Sales advice on available products and services
- Handling complaints over the phone and email.
- Negotiating compensation.
- Calculating cash back credits.
- Analyzing suspicious transactions.
Education
BBA - Finance
Institute of Finance And Management
Geneva, Switzerland05.2013
High School Diploma -
International School of Geneva
Geneva, Switzerland09.2008
Skills
- Problem resolution
- Analytical
- Conflict resolution
- Communication
- Organizational skills
- Critical thinking
- Organizational skills
- Critical thinking
- Customer service-oriented
- Cash ordering
Languages
English, French
First Language
Timeline
Adviser
Migros Bank
11.2022 - Current
Database Officer
INTERNATIONAL INSTITUTE OF MANAGEMENT (IMD)
02.2014 - 04.2017
Customer Service Associate
WEBLOYALTY INTERNATIONAL
09.2012 - 09.2013
Life Insurance Advisors
Wefox Insurance
2022 - 2022
Printing Specialist
Credit Agricole Indosuez
2018 - 2022
BBA - Finance
Institute of Finance And Management
High School Diploma -
International School of Geneva
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