Sampath Kumar KK
Bengaluru
Summary
Technical support professional with robust background in resolving technical issues and enhancing user satisfaction. Known for effective troubleshooting and problem-solving skills, consistently ensuring smooth system functionality. Highly collaborative team member focused on achieving results and adapting to evolving needs, with strong communication and technical skills.
Overview
6
6
years of professional experience
Work History
Technical Support Engineer
DXC Technology, HPE
02.2019 - 08.2024
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- As Floor Support mentored junior members of the team on best practices in issue resolution techniques.
- Earned recognition from management for consistently delivering exceptional service quality.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Gov SKSJTI
Bengaluru, India07-2017
Skills
- Analytical Problem Solving
- Risk Assessment
- Customer Engagement
- Effective Time Management
- Thorough Documentation Processes
- Technical support
- Analytical thinking
- Troubleshooting techniques
- Quality assurance
- Meticulous Attention
Awards
- IBM Data Science
- Coursera
Hobbies and Interests
- Solving Rubik's Cube
- Badminton
- Stock Market
Timeline
Technical Support Engineer
DXC Technology, HPE
02.2019 - 08.2024
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Gov SKSJTI
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