Sandra Accoto
Business Administrator
Geneva
Summary
Currently running my own company that imports high quality food products local from my region in Italy, Umbria, to Switzerland, developing successful strategies, meeting organizational needs and implementing improvements, cultivating strong relationships with the industry to promote services and improve business operations.
Overview
23
23
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Business Administrator
Testo Import Sàrl
Geneva
07.2022 - Current
- Managed day-to-day development issues.
- Reconciled business and creative needs.
- Developed strategic plans and initiatives.
- Directed business processes from conceptualization through end-user delivery.
- Translated business priorities into implementable actions.
- Observed all laws, regulations and other applicable obligations.
Front Desk Officer
Art Spa, Engineering Research Center
Passignano sul Trasimeno, PG
09.2016 - 09.2019
- Welcomed guests and clients in friendly, positive manner.
- Supported HR department for resource management – 150 people team.
- Managed CEO agenda and contacts up to 20 daily connections.
- Provided high-level administrative support, adapting proactively to team needs and aiding efficiency.
- Made copies, sent faxes and handled incoming and outgoing correspondence to promote smooth communications.
- Planned stuff travels.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Supported staff with clerical tasks for well-maintained office administration.
- Coordinated complex schedules for training events and recruitment fairs.
Front Office Manager
Poste del Chiugi. Agriturismo Charm & Relax
Petrignano del lago, PG
03.2015 - 11.2015
- Welcomed arrivals and confirmed reservations and identification.
- Managed boooking.com reservations, verifying availability and setting daily offers.
- Managed wellness center staff schedules
- Handled guest complaints in a polite and friendly manner, providing effective solutions to maintain customer retention.
- Promoted local events and city tours
- Managed hotel's wine estate, organizing wine tastings in the cellar and making wine tours.
Front Desk Receptionist
Locanda Poggioleone Hotel
Pozzuolo, PG
05.2014 - 09.2014
- Welcomed guests and clients in friendly, positive manner
- Greeted and engaged in pleasant conversation with customers while managing check-in process
- Managed booking.com reservations
- Collected room deposits, fees, and payments.
- Resolved customer problems and complaints.
Sales Advisor
Lunatic Srl - Fashion / Prêt-à-porter
Perugia
09.2008 - 12.2013
- Coordinated events such as fashion shows, introducing and launch of new seasonal collections
- Attended training on new product launches and seasonal offers.
- Communicated with customers to determine needs, provide recommendations and upsell services.
- Performed well in fast-paced environments with busy workload and tight deadlines.
- Adapted sales approach based on customer needs.
- Met customer needs by adapting product and service packages to suit.
- Monitored competitor activity to remain ahead of market trends.
Sales Wine Advisor
Maison des Vins “Côtes de Provence''
Les Arcs sur Argens
06.2007 - 08.2008
- Managed Cellar Wine (800+ wine reference)
- Provided customers with in-depth information on wine denomination , terroir and vineyards
- Held wine tasting sessions for clients to showcase all the characteristics present in that particular appellation
- Guaranteed stock accuracy, safe and correct storage to mitigate the risks of wine deterioration.
- Managed events organization
Sale Manager Wine Cellar
Maison des Vins “Châteauneuf du Pape''
Châteauneuf du Pape
10.2005 - 05.2007
- Managed Cellar Wine.
- Provided customers with in-depth information on wine denomination , terroir and vineyards.
- Held wine tasting sessions for clients.
- Guaranteed stock accuracy, safe and correct storage to mitigate the risks of wine deterioration.
- Managed events organization.
Restaurant Waitress
Golf Club Saint Endreol
La Motte en Provence
02.2003 - 09.2004
- Greeted new customers, answered initial questions and took drink orders.
- Routinely reset tables with spotless service ware and in line with restaurant standards.
- Delivered food and drinks to tables in line with restaurant standards, acting as point of contact for customer queries, feedback and concerns.
- Optimized customer experience, serving each guest with sincere, positive and enthusiastic attitude
- Answered phones politely and promptly while accurately recording and confirming reservations.
Shop Assis
Bellon & Gervais Bookstore
Puget Sur Argens
09.2000 - 01.2002
- Managed book's stock
- Liaised with potential customers to determine needs and provide recommendations.
- Opened and closed store by completing security, cleaning and financial checklists.
- Greeted customers entering store and offered assistance with requirements.
- Completed daily tasks accurately and on-time to support shop needs.
Restaurant Waitress
Novotel Sophia Antipolis
Antibes
06.2000 - 09.2000
- Delivered food and drinks to tables
- Processed cash, credit card and voucher payments using POS terminals.
- Maintained safe hygiene and food handling standards for full compliance.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
Breakfast Server
Novotel Paris Porte de Bagnolet
Paris
01.2000 - 06.2000
- Welcomed customers, indicating breakfast room.
- Prepared and checked banquet breakfast (609 room hotel)
- Communicated effectively with kitchen staff to maintain timely service and deliver special requests.
- Supported other areas of restaurant in set up, clean-up, prep work and equipment maintenance.
Education
Certificate of Higher Education -
SCRHG
Geneva, Switzerland 02.2020 - 05.2021
Certificate of Higher Education -
ELC
Santa Barbara, California - USA 02.2002 - 12.2002
English Language Course -
Academy of English Art
San Diego, California - USA 04.2001 -
High School Diploma -
Istituto Istruzione Superiore G.Bruno
Perugia, ITALY 09.1993 - 07.1998
Skills
Excellent interpersonal and communication skills
Timeline
Business Administrator
Testo Import Sàrl
07.2022 - Current
Certificate of Higher Education -
SCRHG
02.2020 - 05.2021
Front Desk Officer
Art Spa, Engineering Research Center
09.2016 - 09.2019
Front Office Manager
Poste del Chiugi. Agriturismo Charm & Relax
03.2015 - 11.2015
Front Desk Receptionist
Locanda Poggioleone Hotel
05.2014 - 09.2014
Sales Advisor
Lunatic Srl - Fashion / Prêt-à-porter
09.2008 - 12.2013
Sales Wine Advisor
Maison des Vins “Côtes de Provence''
06.2007 - 08.2008
Sale Manager Wine Cellar
Maison des Vins “Châteauneuf du Pape''
10.2005 - 05.2007
Restaurant Waitress
Golf Club Saint Endreol
02.2003 - 09.2004
Certificate of Higher Education -
ELC
02.2002 - 12.2002
English Language Course -
Academy of English Art
04.2001 -
Shop Assis
Bellon & Gervais Bookstore
09.2000 - 01.2002
Restaurant Waitress
Novotel Sophia Antipolis
06.2000 - 09.2000
Breakfast Server
Novotel Paris Porte de Bagnolet
01.2000 - 06.2000
High School Diploma -
Istituto Istruzione Superiore G.Bruno
09.1993 - 07.1998
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