Sandro Braga
London
Summary
Motivated, service-oriented bartender with over 6years of high-volume restaurant experience. Extensive wine, beer and cocktail knowledge. Seeking make an impact on forward-thinking bar programme with my creative mixology skills.
Also customer-oriented bartender with strong history of creating loyalty with customers . Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
With 6 years of Customer Service.
Top producing sales professional, in the bar industry. Dynamic communicator who consistently exceeds goals and company expectations.
Also have mixologist certificate from European Bartending School. Friendly and outgoing bartender with excellent interpersonal communication strengths. Capable of processing payments, handling food and meeting customer demands with diligent and well-organised mentality always with smile .
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender
The Lanesborough Hotel
London
06.2022 - Current
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Achieved Quality Award of Service Excellence of the Year .
- Achieved 96% on The Leading Quality Assurance(LQA)
- Created my own cocktail that was added to main menu.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Monitored inventory levels and replenished stock has needed.
- WSET Level 2 Distinction
- Cash out procedures and daily report.
- Shift leading
Senior bartender
Darwin Wallace
London, Wimbeldon
10.2021 - 06.2022
- Verified guest ID prior to serving liquor.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Trained other Bartender for different venues.
- Monitored inventory levels.
Education
Certificate of Higher Education - Coaching And Sports
Carshaton College
London2017
Skills
- Strong communication skills
- Suggestive selling
- Beer, wine and cocktails
- Extensive wine knowledge
- Alcohol ordering
- Balancing the till
- Safe serving knowledge
- Inventory controls
- Organisational ability
- Problem solving
- Employee training
- Extensive beer knowledge
- Outstanding customer service
- Verbal communication
- Maintained clean bar
- Work under pressure
- Team player
- EBS Mixology Course
- Cocktail list development
- Allergy awareness
Certification
BTEC level 2 certified Sports and Coaching
WSET Level 2 distinction
EBS Mixology
Languages
Portuguese
Native
English
Fluent
Timeline
Bartender
The Lanesborough Hotel
06.2022 - Current
Senior bartender
Darwin Wallace
10.2021 - 06.2022
Certificate of Higher Education - Coaching And Sports
Carshaton College