Sania Hussain
Zurich
Summary
Seasoned Service Delivery Manager with more than two years of experience recommending business improvements that result in opportunities. An expert in promoting efficiency methods that provide cost savings. Ready for a new position where attention to detail and a wide knowledge of technology can be utilized.
Objective:
Enthusiastic and customer-centric professional with a background in the banking sector as a Service Delivery Manager. Eager to transition my skills to a Sales Advisor role at H&M, leveraging my expertise in customer satisfaction, project management, and operational efficiency to create welcoming and inspiring shopping experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
Indusind bank
06.2015 - 07.2017
- Lead and manage day to day branch operations with focus on consistent delivery of excellent customer experience
- Engagement in tracking service metrics and managing budgets
- Held responsibilities to handle customer compliance and provide services along with cross sell of banking products
- Pro active feedback and involvement in process streamlining of branch processes to improve operational efficiency
- Focus on customer satisfaction with company's services by managing projects
- Responsibility of day to day branch operations including cash management, ensuring full compliance and so forth
- Developing and implementing strategies to improve customer service and satisfaction.
- Collaborating with cross-functional teams to streamline processes and enhance service efficiency.
- Monitoring service metrics, analyzing data, and implementing corrective actions when necessary.
- Training and mentoring staff to deliver high-quality service, focusing on problem-solving and communication skills.
- Managing customer inquiries, feedback, and complaints to ensure timely and effective resolution.
- Contributing to the development of new service offerings, based on market trends and customer needs.
- Conducting regular performance evaluations and providing constructive feedback to team members.
- Creating and maintaining comprehensive documentation of service processes and procedures.
- Engaging in regular communication with senior management to provide updates on service performance and initiatives.
- Ensuring compliance with industry regulations and internal policies
- Responsible to establish and maintain credibility with customers and product
- Proactive feedback from customers and involvement in process streamlining to improve operational efficiency
- Responsible for managing acquisitions through digital and social media channels, setting up and executing stand alone or integrated marketing campaigns to meet the business objectives
- Review the performance of all sites and for campaigns reporting to ensure that revenue and cost per acquisition are managed and to ensure delivery of ROI
- Managed service delivery expectations.
Education
Post Graduate Diploma - Management (Marketing
Indira School of Business Studies
2015
Skills
- Project Planning
- Staff Development
- Client Meetings
- Interdepartmental Collaboration
- Strong interpersonal skills, fostering positive relationships with customers and colleagues
- Project management expertise, ensuring timely and effective completion of tasks
- Exceptional problem-solving abilities, addressing challenges with creativity and resourcefulness
- Proficient in tracking metrics and managing budgets to optimize performance
- Customer-focused mindset, dedicated to creating welcoming and inspiring environments
Certification
Diploma in computer application
OTHER EXPERIENCE[VOLUNTARY] & INTERESTS
Undergone workshop on insight into a UAE marketing and culture.
Member of the winning team for participation in the ZERO WASTE CAMPAIGN walkathon conducted by organisation for social service.
Traveling allows me to explore new places, experience different cultures, and create lasting memories. On the other hand, watching movies can be a great way to unwind and immerse yourself in different stories and worlds without leaving your seat. Actively engage in fashion shopping to stay updated with the latest trend and experiment with new style. passionate about exploring diverse fashion choices.
all three hobbies provide unique opportunities to learn, connect, and enjoy life in different ways.
Languages
English
Advanced (C1)
German
Intermediate (B1)
Timeline
Service Delivery Manager
Indusind bank
06.2015 - 07.2017
Post Graduate Diploma - Management (Marketing
Indira School of Business Studies
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