SAP
Sanjay Duggu
Montreux
Summary
A highly accomplished and result-oriented global program leader with over 20+ years of experience driving large-scale ERP implementations, SAP global rollouts, and supply chain transformation initiatives across Europe, Australia, Canada and Asia. Renowned for delivering enterprise-wide transformation by combining strategic vision, delivery excellence, and cross-cultural leadership. Expert in managing end-to-end program delivery, including account management, pre-sales strategy, resource planning, and budget governance. Proven ability to lead multi-location, cross-functional teams in complex global landscapes—successfully navigating stakeholder expectations, ensuring compliance, and exceeding client satisfaction benchmarks.
Overview
22
22
years of professional experience
6
6
Certifications
Work History
Delivery Executive & Client innovation Partner
IBM India
10.2023 - Current
- Overseeing the end-to-end delivery of consulting services to Nestle, ensuring they meet quality and timeline expectations.
- Managing a team of Customer success managers and specialists, architects /Project managers,/ Product custodians.
- Collaborating closely with Nestle's leadership to align consulting services with their strategic goals.
- Identifying areas for improvement and optimization in project delivery processes.
- Handling client communication, addressing concerns, and maintaining a strong client relationship.
- Managing budgets, resource allocation, and project financials.
- Providing regular project updates and performance reports to senior management.
- Project: Nestle
- Supply Chain Partner: Serving as a strategic advisor to Nestle's supply chain management team, offering insights and solutions to optimize their supply chain operations.
- Client Innovation Partner: Leading innovation initiatives for Nestle in partnership with IBM Consulting.
Global rollout Executive ( E2E Implementation SAP TM HANA Solution)
APMM – Maersk
11.2021 - 09.2023
- Methodology Execution: I ensured the successful execution of the SAP Activate methodology throughout the program, utilizing its structured approach for project management and delivery.
- Regional Focus: My focus was on delivering the planned activities for multiple countries, with a specific aim on Scandinavia and Baltic countries, by the end of 2022.
- Technical Delivery Leadership: Currently, I am leading the technical delivery efforts for the North America and Canada releases.
- As hired Sr Executive to Maersk's leadership team, I was entrusted with leading the global SAP TM (Transportation Management) inland rollout program.
Delivery Project Executive
ASAHI Beverages AMS Support
01.2019 - 01.2021
- Account Leadership: I provided strong leadership to the service delivery team, guiding them in the right direction from an operations and delivery perspective.
- Global Team Management: I developed and executed strategies while effectively leading support teams across multiple geographies.
- ERP Support: I managed support for various ERPs, including SAP ECC, SAP S/4 HANA, MS Dynamics, SAP Hybris, SAP APO.
- Project Reporting: I supported the project executive by providing accurate and timely reports on project health and revenue growth aspects.
- As the designated representative in Melbourne, Australia, I served as the single point of contact for the customer, responsible for ensuring successful account delivery and meeting customer expectations.
Program Manager SAP HANA/ SAP Upgrade
Saputo Harmoni Program
01.2017 - 01.2019
- Serving as Program Manager for the complete SAP SP Upgrade Program.
- End to End Project planning and financial budget plan accountability.
- Resource Planning / Resource deployment – allocation of work with vigilant governance establishment.
- Customer relationship engagement with regular status calls and milestone status review.
- Risk evaluation and mitigation plan.
- Regular Sr governance calls with Project managers on the project health plan review.
- Financial reporting to account executive & customer Invoice governance.
Global Hyper Care /Service delivery Manager
TEVA PHARMA – SAP Transformation Program
01.2016 - 07.2017
- As the Service Delivery Manager, I played a vital role in establishing and refining service delivery Process Establishment.
- Client Engagement and Travel: I frequently traveled to the UK to engage with key stakeholders.
- Hypercare Management: I acted as the Single Point of Contact (SPOC) for the client during the hyper care phase.
- Resource and Location Management: I took end-to-end responsibility for hyper care planning and execution.
- Budget Planning: I had the responsibility of planning and managing the budget for travel and accommodation expenses.
- SAP Delivery Management: I held overall responsibility for the end-to-end SAP delivery process.
Service delivery Manager
DHL NFE Program
01.2011 - 01.2015
- Served as Service Delivery Manager to establish or refine service delivery processes.
- Effectively delivered and lead key metrics and tasks which improved and delivered stability for customers.
- Successfully managed around 10 Projects with tight time lines and schedules with perfect orientation.
- Accountable for managing Documentation of all relevant integration information.
- Taking care of overall project planning & delivery through the project life cycle.
Team Lead
Texas Instruments (SAP Up gradation)
06.2011 - 09.2011
- Effectively participated in Cross Module creation Job Aids MM and GTS.
- Create and implement a Defect Tracking Plan in HP QC for tracking defects.
- Successfully established: Method for Texas Instruments to utilize newer technologies such as CRM and XSS.
- Texas Instruments, Inc is a diversified Semiconductor manufacturing company.
Team Lead
Arcelor Mittal – SAP Implementation
08.2010 - 05.2011
- Successfully worked in Direct Sales Scenario for partial vendor receipts and Invoice the same.
- Pleasantly provided functional specifications for all type of invoice output forms.
- Blueprinting for all types of Invoices.
- Documenting the Business process procedures and getting signoff from the customer.
- Arcelor Mittal manufactures the full range of steel products: slabs and coil, coated steel and tinplate, wire rod and rebar, and billets and blooms.
Team Lead
M-real OYJ Finland - Production Support
05.2009 - 06.2010
- Served as Governance member of project status and health management & took ownership for seating arrangement of the project.
- Successfully created business process job flow chart.
- Acquired ownership of the tickets queue in the tool and assigned to the team members.
- Contributed to prepare the project health plan & attended Management meetings.
- M-real is Europe's leading primary fibre paperboard producer and a major paper supplier.
Team Member
Yara International – Norway - Production Support
07.2008 - 05.2009
- Served as Governance member of project status and health management & took ownership for seating arrangement of the project.
- Successfully created business process job flow chart.
- Acquired ownership of the tickets queue in the tool and assigned to the team members.
- Contributed to prepare the project health plan & attended Management meetings.
- Yara International ASA is a global chemical company that converts energy and nitrogen from the air into essential products for farmers and industrial customers.
Team Lead
Elka kabeli D.O.O Major Manufacturer of Energy Cable
05.2005 - 06.2008
- Gathering project metric from the entire team to give in - put to prepare monthly project health report.
- Driving configuration, documentation & initiative in the project.
- Provided solutions to bring change in the delivery process & integrated it with Customer Algorithm.
Trainee and Junior Consultant
Edrington Group Scotland's leading international
04.2004 - 04.2005
- Harmonized with client to gather business process requirements.
- Examined and prepared functional specifications for new report.
- Successfully worked on user & customer exits to achieve business process.
- Optimization related to material behavior in sales order & invoicing process.
- Accountable for maintaining the project folder, giving estimate.
Education
Post Graduate Diploma - Computer Applications
Hyderabad University
01.1994
Bachelor of Commerce - undefined
Osmania University
01.1992
Skills
Core Competencies
Certification
SAP Activate Project manager
Accomplishments
- Merit of receiving Service Delivery Excellence award from Vice President in 2014
- Merit of receiving Service Delivery Excellence award 2017
- Merit of receiving Base account growth Excellence award from SAP Practice lead in 2017
- Merit of receiving Delivery Excellence and leader award from head ANZ service area leader 2021
AWARDS
Service Excellence Award – 2014, BAG Champion Award – 2017, Service Excellence Award – 2017, Service Excellence Award -2019, Service Excellence Award -2021
Strategic & Global Leadership Highlights
- Global Delivery Management: Led complex SAP programs with full accountability for strategy, execution, and stakeholder alignment across continents.
- Supply Chain & Logistics Expertise: Deep functional knowledge in Sales & Operational Planning (S&OP), order-to-cash, procurement, pricing, and logistics.
- Business Development & Client Engagement: Developed and refined high-value solution offerings and pre-sales strategies.
- Program Strategy & Execution: Defined and executed long-term IS roadmaps with global release strategies.
- Agile Transformation Champion: Accelerated the adoption of Agile and DevOps methodologies.
- Operational Governance & Financial Control: Directed large-scale delivery operations with strict focus on SLA adherence.
- Strategic Program Delivery: Led end-to-end ERP transformation programs.
- Global Team Leadership: Successfully managed multi-location delivery teams.
- Client-Centric Engagement: Built lasting relationships with senior stakeholders.
- Agile & Quality-Driven Execution: Championed standardization and agile engineering practices.
- Pre-Sales & Business Development: Drove business growth by developing scalable service offerings.
Software
Azure Cloud
Timeline
Delivery Executive & Client innovation Partner
IBM India
10.2023 - Current
Global rollout Executive ( E2E Implementation SAP TM HANA Solution)
APMM – Maersk
11.2021 - 09.2023
Delivery Project Executive
ASAHI Beverages AMS Support
01.2019 - 01.2021
Program Manager SAP HANA/ SAP Upgrade
Saputo Harmoni Program
01.2017 - 01.2019
Global Hyper Care /Service delivery Manager
TEVA PHARMA – SAP Transformation Program
01.2016 - 07.2017
Team Lead
Texas Instruments (SAP Up gradation)
06.2011 - 09.2011
Service delivery Manager
DHL NFE Program
01.2011 - 01.2015
Team Lead
Arcelor Mittal – SAP Implementation
08.2010 - 05.2011
Team Lead
M-real OYJ Finland - Production Support
05.2009 - 06.2010
Team Member
Yara International – Norway - Production Support
07.2008 - 05.2009
Team Lead
Elka kabeli D.O.O Major Manufacturer of Energy Cable
05.2005 - 06.2008
Trainee and Junior Consultant
Edrington Group Scotland's leading international
04.2004 - 04.2005
Bachelor of Commerce - undefined
Osmania University
Post Graduate Diploma - Computer Applications
Hyderabad University