SAP
Sanjay Duggu
Montreux
Summary
A highly accomplished and result-oriented global program leader with over 20+ years of experience driving large-scale ERP implementations, SAP global rollouts, and supply chain transformation initiatives across Europe, Australia, Canada and Asia. Renowned for delivering enterprise-wide transformation by combining strategic vision, delivery excellence, and cross-cultural leadership. Expert in managing end-to-end program delivery, including account management, pre-sales strategy, resource planning, and budget governance. Proven ability to lead multi-location, cross-functional teams in complex global landscapes—successfully navigating stakeholder expectations, ensuring compliance, and exceeding client satisfaction benchmarks.
Overview
22
22
years of professional experience
6
6
Certifications
Work History
Delivery Executive & Client innovation Partner
IBM India
10.2023 - Current
- Overseeing the end-to-end delivery of consulting services to Nestle, ensuring they meet quality and timeline expectations.
- Managing a team of Customer success managers and specialists, architects /Project managers,/ Product custodians.
- Collaborating closely with Nestle's leadership to align consulting services with their strategic goals.
- Identifying areas for improvement and optimization in project delivery processes.
- Handling client communication, addressing concerns, and maintaining a strong client relationship.
- Managing budgets, resource allocation, and project financials.
- Providing regular project updates and performance reports to senior management.
- Project: Nestle
- Supply Chain Partner: Serving as a strategic advisor to Nestle's supply chain management team, offering insights and solutions to optimize their supply chain operations.
- Client Innovation Partner: Leading innovation initiatives for Nestle in partnership with IBM Consulting.
Global rollout Executive ( E2E Implementation SAP TM HANA Solution)
APMM – Maersk
11.2021 - 09.2023
- Methodology Execution: I ensured the successful execution of the SAP Activate methodology throughout the program, utilizing its structured approach for project management and delivery.
- Regional Focus: My focus was on delivering the planned activities for multiple countries, with a specific aim on Scandinavia and Baltic countries, by the end of 2022.
- Technical Delivery Leadership: Currently, I am leading the technical delivery efforts for the North America and Canada releases.
- As hired Sr Executive to Maersk's leadership team, I was entrusted with leading the global SAP TM (Transportation Management) inland rollout program.
Delivery Project Executive
ASAHI Beverages AMS Support
01.2019 - 01.2021
- Account Leadership: I provided strong leadership to the service delivery team, guiding them in the right direction from an operations and delivery perspective.
- Global Team Management: I developed and executed strategies while effectively leading support teams across multiple geographies.
- ERP Support: I managed support for various ERPs, including SAP ECC, SAP S/4 HANA, MS Dynamics, SAP Hybris, SAP APO.
- Project Reporting: I supported the project executive by providing accurate and timely reports on project health and revenue growth aspects.
- As the designated representative in Melbourne, Australia, I served as the single point of contact for the customer, responsible for ensuring successful account delivery and meeting customer expectations.
Program Manager SAP HANA/ SAP Upgrade
Saputo Harmoni Program
01.2017 - 01.2019
- Serving as Program Manager for the complete SAP SP Upgrade Program.
- End to End Project planning and financial budget plan accountability.
- Resource Planning / Resource deployment – allocation of work with vigilant governance establishment.
- Customer relationship engagement with regular status calls and milestone status review.
- Risk evaluation and mitigation plan.
- Regular Sr governance calls with Project managers on the project health plan review.
- Financial reporting to account executive & customer Invoice governance.
Global Hyper Care /Service delivery Manager
TEVA PHARMA – SAP Transformation Program
01.2016 - 07.2017
- As the Service Delivery Manager, I played a vital role in establishing and refining service delivery Process Establishment.
- Client Engagement and Travel: I frequently traveled to the UK to engage with key stakeholders.
- Hypercare Management: I acted as the Single Point of Contact (SPOC) for the client during the hyper care phase.
- Resource and Location Management: I took end-to-end responsibility for hyper care planning and execution.
- Budget Planning: I had the responsibility of planning and managing the budget for travel and accommodation expenses.
- SAP Delivery Management: I held overall responsibility for the end-to-end SAP delivery process.
Service delivery Manager
DHL NFE Program
01.2011 - 01.2015
- Served as Service Delivery Manager to establish or refine service delivery processes.
- Effectively delivered and lead key metrics and tasks which improved and delivered stability for customers.
- Successfully managed around 10 Projects with tight time lines and schedules with perfect orientation.
- Accountable for managing Documentation of all relevant integration information.
- Taking care of overall project planning & delivery through the project life cycle.
Team Lead
Texas Instruments (SAP Up gradation)
06.2011 - 09.2011
- Effectively participated in Cross Module creation Job Aids MM and GTS.
- Create and implement a Defect Tracking Plan in HP QC for tracking defects.
- Successfully established: Method for Texas Instruments to utilize newer technologies such as CRM and XSS.
- Texas Instruments, Inc is a diversified Semiconductor manufacturing company.
Team Lead
Arcelor Mittal – SAP Implementation
08.2010 - 05.2011
- Successfully worked in Direct Sales Scenario for partial vendor receipts and Invoice the same.
- Pleasantly provided functional specifications for all type of invoice output forms.
- Blueprinting for all types of Invoices.
- Documenting the Business process procedures and getting signoff from the customer.
- Arcelor Mittal manufactures the full range of steel products: slabs and coil, coated steel and tinplate, wire rod and rebar, and billets and blooms.
Team Lead
M-real OYJ Finland - Production Support
05.2009 - 06.2010
- Served as Governance member of project status and health management & took ownership for seating arrangement of the project.
- Successfully created business process job flow chart.
- Acquired ownership of the tickets queue in the tool and assigned to the team members.
- Contributed to prepare the project health plan & attended Management meetings.
- M-real is Europe's leading primary fibre paperboard producer and a major paper supplier.
Team Member
Yara International – Norway - Production Support
07.2008 - 05.2009
- Served as Governance member of project status and health management & took ownership for seating arrangement of the project.
- Successfully created business process job flow chart.
- Acquired ownership of the tickets queue in the tool and assigned to the team members.
- Contributed to prepare the project health plan & attended Management meetings.
- Yara International ASA is a global chemical company that converts energy and nitrogen from the air into essential products for farmers and industrial customers.
Team Lead
Elka kabeli D.O.O Major Manufacturer of Energy Cable
05.2005 - 06.2008
- Gathering project metric from the entire team to give in - put to prepare monthly project health report.
- Driving configuration, documentation & initiative in the project.
- Provided solutions to bring change in the delivery process & integrated it with Customer Algorithm.
Trainee and Junior Consultant
Edrington Group Scotland's leading international
04.2004 - 04.2005
- Harmonized with client to gather business process requirements.
- Examined and prepared functional specifications for new report.
- Successfully worked on user & customer exits to achieve business process.
- Optimization related to material behavior in sales order & invoicing process.
- Accountable for maintaining the project folder, giving estimate.
Education
Post Graduate Diploma - Computer Applications
Hyderabad University
01.1994
Bachelor of Commerce - undefined
Osmania University
01.1992
Skills
Core Competencies
SAP Global Rollouts (SAP TM, S/4HANA, ECC, Hybris, APO/ MS Dynamics)
Global Program & Portfolio Governance
Supply Chain Strategy & Optimization
Pre-sales Engagement & Account Expansion
Resource & Budget Planning
Agile Project & Quality Management
Strategic Road mapping & Transformation
Client Relationship & Stakeholder Management
SLA/KPI Governance
Cultural Intelligence & Virtual Team Leadership
Soft Skills & Behavioural Strengths
Strategic thinker with a strong bias for action and outcome orientation
Outstanding interpersonal and communication skills across executive and delivery layers
Experienced in crisis and escalation management under pressure
Customer relations
Team player
Team leadership
Administrative skills
Team building
Customer retention
Risk management
Customer-oriented
Project management
Strategy development
Growth planning
Supply chain management
Operations oversight
Business development
Strategic planning
Product development
Business planning
P&L management
Performance analysis
Cost reductions
Project planning
Account management
New business development
Public speaking talent
Financial administration
Corporate governance
Program leadership
Client account management
Contract negotiations
Crisis management consulting
Certification
SAP Activate Project manager
Accomplishments
- Merit of receiving Service Delivery Excellence award from Vice President in 2014
- Merit of receiving Service Delivery Excellence award 2017
- Merit of receiving Base account growth Excellence award from SAP Practice lead in 2017
- Merit of receiving Delivery Excellence and leader award from head ANZ service area leader 2021
AWARDS
Service Excellence Award – 2014, BAG Champion Award – 2017, Service Excellence Award – 2017, Service Excellence Award -2019, Service Excellence Award -2021
Strategic & Global Leadership Highlights
- Global Delivery Management: Led complex SAP programs with full accountability for strategy, execution, and stakeholder alignment across continents.
- Supply Chain & Logistics Expertise: Deep functional knowledge in Sales & Operational Planning (S&OP), order-to-cash, procurement, pricing, and logistics.
- Business Development & Client Engagement: Developed and refined high-value solution offerings and pre-sales strategies.
- Program Strategy & Execution: Defined and executed long-term IS roadmaps with global release strategies.
- Agile Transformation Champion: Accelerated the adoption of Agile and DevOps methodologies.
- Operational Governance & Financial Control: Directed large-scale delivery operations with strict focus on SLA adherence.
- Strategic Program Delivery: Led end-to-end ERP transformation programs.
- Global Team Leadership: Successfully managed multi-location delivery teams.
- Client-Centric Engagement: Built lasting relationships with senior stakeholders.
- Agile & Quality-Driven Execution: Championed standardization and agile engineering practices.
- Pre-Sales & Business Development: Drove business growth by developing scalable service offerings.
Software
Azure Cloud
Timeline
Delivery Executive & Client innovation Partner
IBM India
10.2023 - Current
Global rollout Executive ( E2E Implementation SAP TM HANA Solution)
APMM – Maersk
11.2021 - 09.2023
Delivery Project Executive
ASAHI Beverages AMS Support
01.2019 - 01.2021
Program Manager SAP HANA/ SAP Upgrade
Saputo Harmoni Program
01.2017 - 01.2019
Global Hyper Care /Service delivery Manager
TEVA PHARMA – SAP Transformation Program
01.2016 - 07.2017
Team Lead
Texas Instruments (SAP Up gradation)
06.2011 - 09.2011
Service delivery Manager
DHL NFE Program
01.2011 - 01.2015
Team Lead
Arcelor Mittal – SAP Implementation
08.2010 - 05.2011
Team Lead
M-real OYJ Finland - Production Support
05.2009 - 06.2010
Team Member
Yara International – Norway - Production Support
07.2008 - 05.2009
Team Lead
Elka kabeli D.O.O Major Manufacturer of Energy Cable
05.2005 - 06.2008
Trainee and Junior Consultant
Edrington Group Scotland's leading international
04.2004 - 04.2005
Bachelor of Commerce - undefined
Osmania University
Post Graduate Diploma - Computer Applications
Hyderabad University