Santiago Gómez Schwarz
Client Service Specialist in Private Banking & Wealth Management
Zürich
Summary
Client Service Specialist in Private Banking as well as Private Wealth Management. In depth knowledge of account opening process for individual, corporate, trust and complex client structures. Key in implementation of internal policies and Swiss Banking regulations pertaining to account open documentations. Customer care skills-results driven, solutions-oriented. Ability to work under pressure, detail orientated and deadline driven even in challenging work environment. Excellent interpersonal skills, extrovert and team player. Business Management university degree and Master in Commercial Management.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Subteam Head
Julius Baer Bank
Zürich
02.2025 - Current
- Leading the Account Modification Team for Legal Entities.
- Responsible for supervising changes to client master data and legal documentation for existing structures, including Trusts, Foundations, domiciliary and operating companies.
- Main point of contact for complex account modification cases, coordinating with Front Office, Legal, and Compliance.
- Managing workload distribution and task allocation within the team.
- Supporting the implementation of CDB & FATCA regulatory requirements and internal policies related to account changes.
Senior Legal Entities Specialist
UBS Bank
Zürich
01.2024 - 01.2025
- Onboarding complex legal entities and high-priority High Net Worth clients (i.e., trusts,
foundations and other legal entity structures and individuals). - Supporting the front in complex client life cycle topics for legal entities and individuals (e.g., change of circumstances) and proactively reaching out to front and clients to collect required documents.
- Processing and maintenance FATCA and AEI documentation.
- Collaborating with all relevant support departments (Compliance, CDB Desk, Tax).
Senior Compliance Officer IWM
Credit Suisse
Zürich
09.2021 - 01.2024
- Onboarding complex legal entities and high-priority High Net Worth clients (i.e., trusts, foundations and other legal entity structures and individuals) incl. Know Your Client pre-check for Europe, South America, Middle East and Asia Pacific markets.
- Supporting the front in complex client life cycle topics for legal entities and individuals (e.g., change of circumstances) and proactively reaching out to front and clients to collect required documents.
- Processing and maintenance FATCA and AEI documentation.
- Collaborating with all relevant support departments (Compliance, CDB Desk, Tax).
- In charge of deputy manager tasks in my team. Providing reports to management
weekly, taking care of workload distribution between my colleagues, processing urgent Fast
track requests from the Front. - Coaching CSD team members regarding legal entities, processes, and tools (incl. DWF and DMA).
Compliance Officer, Client ID
Credit Suisse
Zürich
09.2020 - 09.2021
- Processing all formalities regarding new accounts opening for natural client and entities.
- Processing and maintenance FATCA and AIA documentation.
- Responsible for the distribution of workload through Digital Workflow Platform, I worked in several projects with IT teams to develop and improve DWF tool. Deep knowledge of the platform.
- Advise front employees with regards to the Bank´s IT systems in compliance related topics during and after client take-on.
Client Service Specialist
Investec Bank
Zürich
03.2019 - 03.2020
- Responsible for client onboarding process and due diligence of new clients.
- In depth knowledge of the account opening process, maintenance (individual, corporate, trust) and closure of existing accounts.
- Leasing with front stakeholders on account opening procedures for the implementation of internal policies and Swiss Banking regulations.
- Advise front employees with regards to the Bank´s IT systems during and after client take-on.
- Ownership of client master data in the CRM and core banking system.
- Anti-Money laundering and transaction monitoring as well as researching adverse media information.
- Controlling and processing of client transactions including payments, security transfers and physical cash transactions.
Relationship Manager
Abanca
Zürich
09.2016 - 06.2018
- Build long-term mutually beneficial relationship with our clients to achieve common objectives.
- Ensure a proactive relationship with my portfolio of clients.
- Visit and offer finance products according to client's investment risk profile.
- Complete and maintenance KYC client profiles.
- Follow AML regulations in order to prevent possible fraud, always align with FINMA legislation.
- December 2017 I obtained EIP certificate (European Investment Practitioner) which allow me to provide finance advising and certify an extensive knowledge in terms of bank policies and obligations.
Education
EIP - European Investment Practitioner
European Financial Planning Association
07.2017 - 12.2017
Master - Marketing and Commercial Management
EAE, School of Business Administration
11.2012 - 07.2013
Business Administration - undefined
Universidad de Salamanca
09.2007 - 03.2011
Skills
- Microsoft Office
- CDC, CRM, CLM (Julius Baer platforms)
- UBS platform tools
- Credit Suisse platform tools
- Investec bank tools
- Abanca tools
Personal Information
- Date of Birth: 03/18/89
- Nationality: Swiss Spanish
Languagues
Spanish: Native
English: Proficieny
German: Intermediary
Timeline
Subteam Head
Julius Baer Bank
02.2025 - Current
Senior Legal Entities Specialist
UBS Bank
01.2024 - 01.2025
Senior Compliance Officer IWM
Credit Suisse
09.2021 - 01.2024
Compliance Officer, Client ID
Credit Suisse
09.2020 - 09.2021
Client Service Specialist
Investec Bank
03.2019 - 03.2020
EIP - European Investment Practitioner
European Financial Planning Association
07.2017 - 12.2017
Relationship Manager
Abanca
09.2016 - 06.2018
Master - Marketing and Commercial Management
EAE, School of Business Administration
11.2012 - 07.2013
Business Administration - undefined
Universidad de Salamanca
09.2007 - 03.2011
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