Sebastian de los Reyes

Leadership and Process Improvement:

• Managed and oversaw the Resettlement and Complementary Pathways Unit in Dominican Republic, to provide durable solutions to refugees in third countries.
• Implemented process improvements, streamlining workflows and increasing operational efficiency.

Team Management and Communication:

• Supervised 12 staff members, including caseworkers, resettlement junior staff, and interpreters.
• Mentored junior staff, fostering skill development and open dialogue within the unit.

Cross-Functional Collaboration:

• Coordinated cross-functional teams among UNHCR and other UN Agencies to address complex issues.
  Led to more efficient problem-solving processes.

Training and Case Processing:

• Delivered high-quality training programs in refugee protection and resettlement.
• Strengthened case identification, referral pathways, and resettlement processes.

Process Optimization and Innovation:

• Developed case identification system to meet resettlement quotas.
• Updated standard operating procedures (SOPs) and streamlined case identification process using organization's database.
• Promoted creative thinking and supported new initiatives related to resettlement case identification.
  Collaboration and Leadership:
• Supported UNHCR Partners in increasing resettlement referrals, achieving targets set in Partnership Contract Agreements with non-profit organizations (PPA).
  Managed weekly resettlement interview schedule for caseworkers.
  Provided guidance on complex resettlement cases and conducted quality checks.
  Capacity Building and Monitoring:
• Enhanced capacities of UNHCR partners and stakeholders to identify and refer cases for resettlement.
• Facilitated tailored capacity-building workshops.
  Participated in programmatic monitoring exercises to meet RST targets.
  Team Morale and Productivity:
• Boosted team morale through recognition programs, resulting in higher productivity levels.
  

Program Management and Strategy Development:

• Managed PTA program in Guatemala, focusing on vulnerable individuals at high risk, including human rights defenders, LGBTIQ individuals, and survivors of gender-based violence.
• Coordinated the resettlement program for refugees and asylum seekers requiring international protection.
• Developed upscaling strategy to expand PTA and RST programs in Guatemala.

Collaboration and Resource Optimization:

• Monitored NGO partners’ expansion across multiple field locations.
• Implemented temporary protection mechanisms, including safe spaces and shelters.
  Provided humanitarian assistance to persons referred to PTA and RST programs until evacuation to resettlement countries.
• Coordinated with various partnerships and stakeholders.

Team Leadership and Efficiency:

• Managed large team of caseworkers, optimizing resource utilization based on workload assessment.
• Ensured adherence to annual objectives by NGOs implementing the program.
• Provided technical assistance to NGOs when necessary.
  

Program Implementation and Management:

• Provided technical assistance during implementation of Program Packages to five local partners within Ecuador.
• Ensured adherence to program management criteria and standards by partners and National Office.
• Coordinated with partners to ensure proper program and project implementation.
  

Monitoring and Evaluation:

• Responsible for Monitoring and Evaluation system and processes of the National Office.
• Conducted on-site visits to monitor progress, assess program effectiveness, and recommend modifications.
• Work in elaborating of technical reports and adjusted compliance and performance standards.
  

Strategic Development and Resource Mobilization:

• Supported the development and enhancement of program strategies.
• Contributed to the development of concept papers and project proposals for resource mobilization.
• Negotiated with local government officials to secure additional resources, enhancing program offerings without exceeding budget.

Team Leadership and Interview Skills:

• Supervised a large team of caseworkers/interviewers for Central American Minors (CAM) program across Ecuador, Guatemala, Honduras, and El Salvador.
• Ensured effective interviews with applicants, including unaccompanied children in Central America, who needed international protection and refuge.
  

Staff Development and Training:

• Supported staff development processes by providing training, assigning duties, and offering feedback on performance.
• Ensured appropriate interview techniques and adherence to established policies.

Quality Control and Database Management:

• Conducted regular quality control of case files and database entries.
• Maintained accuracy and consistency in program records.