Magento
Serdar Tektas
Back Office Specialist
St. Gallen
Summary
I am with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
8
8
years of professional experience
16
16
years of post-secondary education
4
4
Languages
Work History
Kitchen Worker
Restaurant Hirschen
St. Gallen
03.2022 - Current
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Learned other teammates' work tasks to train as backup.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Back Office Specialist
Glamira Jewellery
Istanbul
09.2020 - 12.2021
- Produced high-quality communications for internal and external use.
- Provided clerical support, addressing routine and special requirements.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Interacted with customers by phone, email or in-person to provide information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Developed presentations and generated reports to facilitate office operations.
- Recognized issues prior to escalation and applied appropriate techniques for effective resolution.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Supported staff on special assignments and ad hoc projects.
Film Production Assistant
Acun Medya Global (Survivor TV Show)
Las Terrenas
09.2018 - 03.2022
- Carried out day-to-day duties accurately and efficiently.
- Checking daily necessities on the reality show and reporting to desired entity.
- Maintained energy and enthusiasm in fast-paced environment.
- Used coordination and planning skills to achieve results according to schedule.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Tourist Guide
Dorak Tours Turkey
Istanbul
03.2015 - 03.2022
- Built personal relationships with guests to promote positive experiences.
- Entertained tour guests with various props and signs for maximum engagement, fun and lasting memories.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Guided groups of up to 60 people on tours of Istanbul.
- Collected and deposited payments from guests.
- Provided information on various sites throughout Istanbul area, relaying little-known stories to provide interest.
- Carried out day-to-day duties accurately and efficiently.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team-building activities to enhance working relationships.
Sales Assistant
De Facto
Istanbul
06.2012 - 09.2012
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
- Worked with loss prevention in monitoring shopper behavior.
- Gathered and prepared sales materials in preparation for sales meetings.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Fielded customer questions to share information about products, availability and pricing.
- Referred customers to various services by evaluating needs and providing recommendations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted customers with prompt and polite support in-person and via telephone.
Sales Assistant
LC Waikiki
Istanbul
06.2008 - 10.2009
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
- Worked with loss prevention in monitoring shopper behavior.
- Gathered and prepared sales materials in preparation for sales meetings.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Fielded customer questions to share information about products, availability and pricing.
- Referred customers to various services by evaluating needs and providing recommendations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Primary School -
Ayhan Şahen İlköğretim Okulu
Istanbul, Turkey 09.1996 - 06.2003
High School Diploma -
Zühtü Kurtulmuş Lisesi
Istanbul, Turkey 09.2003 - 06.2006
Bachelor of Economics - Economics
Kocaeli Üniversitesi
Kocaeli, Turkey 09.2009 - 06.2015
Bachelor of Economics - Economics (ERASMUS)
Universidad De Almería
Almeria, Spain 09.2013 - 03.2014
Skills
Verbal and written communication
Software
Zendesk
Mondaycom
Microsoft Office
Google Documents
Personal References
Yagmur Balcı (Mrs.)
Glamira Custom er Support Supervisor at Glamira GmbH / Istanbul, Turkey
*Speaks English
+90 5396653356
Anıl Yıldız (Mr.)
Business Development Manager at Dorak Tours / Istanbul,Turkey
*Speaks English and Spanish
+90 5353678276
Selda Uzum (Mrs)
Reservation and Operation Manager at Potancial Travel / Istanbul, Turkey
*Speaks English and Spanish
+90 532 320 86 55
Timeline
Kitchen Worker
Restaurant Hirschen
03.2022 - Current
Back Office Specialist
Glamira Jewellery
09.2020 - 12.2021
Film Production Assistant
Acun Medya Global (Survivor TV Show)
09.2018 - 03.2022
Tourist Guide
Dorak Tours Turkey
03.2015 - 03.2022
Bachelor of Economics - Economics (ERASMUS)
Universidad De Almería
09.2013 - 03.2014
Sales Assistant
De Facto
06.2012 - 09.2012
Bachelor of Economics - Economics
Kocaeli Üniversitesi
09.2009 - 06.2015
Sales Assistant
LC Waikiki
06.2008 - 10.2009
High School Diploma -
Zühtü Kurtulmuş Lisesi
09.2003 - 06.2006
Primary School -
Ayhan Şahen İlköğretim Okulu
09.1996 - 06.2003
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