Serena Turolla
Zug
Summary
Dynamic hospitality professional with over 7 years of diverse experience as a skilled bartender across multiple countries, complemented by 3 years as a trained barista and manager in New Zealand and Australia. Proven track record in sales and supervision, excelling as a sales representative and supervisor. Additional experience as a driver, host, security personnel, and surf camp manager showcases adaptability and a broad skill set. Known for a cheerful, outgoing demeanor and a strong work ethic, consistently fostering positive customer experiences.
Overview
5
5
years of professional experience
Work History
Lifty + Ticket Office
Ski Arlberg, Arlberger Bergbahnen
St Anton, AT
12.2024 - 03.2025
- Half season working as a lift operator, dealing with the mechanics behind it and the safety of costumers, other half working the tills in sales and customer service – St. Anton
Manager Barista, Bartender
Café Du Bonheur
Zürich, CH
06.2024 - 09.2024
- Manage a busy cafe in the heart of Zürich. Being flexible between FOH roles and support the team with versatile task
Driver / Lodge Host
Backcountry Lodge Niseko + Moiwa Lodge
Moiwa, JP
12.2023 - 03.2024
- Lodge work and driver for Backcountry Lodge Niseko + Moiwa Lodge. Driving in snowy conditions, doing transfers and hosting lodge for an overall costumer service experience.
- Voted Japans best ski lodge 2024
Barista
Kaffee Frech / Badibar
Zug, CH
06.2023 - 09.2023
- Working barista for a busy returning local clientele. Upstandard latte art and coffee trainings
Barista
Yonder Café & Bar
Queenstown, NZ
01.2022 - 01.2023
- Busy café in the heart of Queenstown.
- Training up staff and producing high standard latte art
Restaurant Manager / Bar Supervisor
The World Bar
Queenstown, NZ
01.2020 - 01.2022
- Developing the bar and working on new menus and cocktails.
- Help train and upskill staff for bar work
Education
European Bartender School -
European Bartender School
Milan 05.2016
Kantonales Gymnasium Menzingen - English, Psychology
Kantonales Gymnasium Menzingen
Menzingen 06.2015
Skills
- Attention to detail and accuracy in my work
- Collaborating with a great team
- Fast learner incl knowing diverse aspects of the business
- Creative and Solution oriented mindset
- Excellent communication skills
- Great time management abilities
LANGUAGES
German – mother tongue
Italian – mother tongue
English – second tongue (C2)
French – intermediate level (B2)
Timeline
Lifty + Ticket Office
Ski Arlberg, Arlberger Bergbahnen
12.2024 - 03.2025
Manager Barista, Bartender
Café Du Bonheur
06.2024 - 09.2024
Driver / Lodge Host
Backcountry Lodge Niseko + Moiwa Lodge
12.2023 - 03.2024
Barista
Kaffee Frech / Badibar
06.2023 - 09.2023
Barista
Yonder Café & Bar
01.2022 - 01.2023
Restaurant Manager / Bar Supervisor
The World Bar
01.2020 - 01.2022
European Bartender School -
European Bartender School
Kantonales Gymnasium Menzingen - English, Psychology
Kantonales Gymnasium Menzingen