Seu Jacobi

• Project Management and Execution: Oversaw and coordinated over $264,660 USD in revenue and over 100 clients, in the first 4 months of the internship. This includes a wide range of courses such as Dangerous Goods Regulations, Safety Management Systems, and IOSA Airline Training, among others.
• Coordination and Organization: Managed IATA Training Instructor-Led courses by arranging instructor logistics, preparing course materials and classroom settings, and handling participant communications for both face-to-face and virtual courses. Created and delivered opening presentations for the courses. Managed logistics throughout the courses to ensure smooth operations and a positive learning environment.
• Customer Care and Support: Oversaw customer relations throughout the entire course lifecycle, including the preparation phase, during ongoing courses, and following completion. Supported clients by responding to queries via Salesforce, emails, and phone calls. Proactively took action on requests to provide agile and quality customer support.
• Team Collaboration: Provided continuous support to the Training Team by prioritizing open communication, offering assistance when needed, and sharing insights to realize collective goals. Worked closely with Product Managers to achieve performance targets and meet customer expectations.
• Multitasking and Efficiency: Effectively handled multiple training courses and administrative tasks simultaneously while constantly liaising with clients and internal teams.

• Under 23 Spanish National Team Athlete and competed in the Under 23 World Championships, training for the Olympic Games
• Also competed in a variety of international races and Spanish National Championships.
• Effectively communicated with diverse group of athletes, coaches, and game officials using dynamic listening and open-ended questioning skills.
• Collaborated with coaches, nutritionists and physiotherapists to support continuous improvement.
• Utilized advanced data analysis techniques to optimize performance.
• Promoted positive attitude and competitive spirit during training and competition.
• Determined areas in need of improvement and optimized strategies to strengthen performance.

• National Team Athlete competing in World Cups and World Championships throughout Europe
• Also competed in a variety of international races, as well as national races throughout the United States.
• Demonstrated strong leadership and communication skills, effectively motivating and encouraging peers.
• Followed instructions from coaches to execute consistent and effective results
• Collaborated with teammates and coaches to build relationships and create cohesive team environment

• Created a small business crafting artisanal hula hoops, specialized for hula hoop dancers
• Online sales carried through business website and in-store through regional outdoor sports retailers.
• Entrepreneurial mindset which allowed me to creatively solve problems and innovate.

Bachelor of Business Administration

GPA: 3.7/4.0

• Student Ambassador
• Student Board Coordinator

Bachelor of Business Administration

Accredited College Advancement High School for Professional Athletes