Shem Kofi Bona
Checkin And Gate Agent
Hochfelden
Summary
Diligent, creative, and proactive professional with a strong commitment to continuous learning and skill development. Excellent listening abilities combined with a high-energy approach to making a positive impact. Proven track record of contributing effectively to team goals and driving results.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Check-in Agent
United Airlines (Swissport)
02.2025 - Current
- Managed challenging situations professionally, deescalating conflicts and finding appropriate resolutions.
- Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
- Collaborated with team members to maintain high-quality service standards during peak travel times.
- Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
- Prepared necessary reports on daily check-in activities, supporting management in identifying areas for improvement.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
Aviation Security Officer
Checkport AG
02.2024 - 02.2025
- Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
- Enhanced airport security by conducting thorough screenings and inspections of passengers, baggage, and cargo.
- Collaborated with law enforcement agencies to respond swiftly to emergencies, ensuring the safety of all passengers and personnel.
- Reduced risk of security breaches by maintaining a high level of vigilance and awareness in monitoring surveillance systems.
- Supported smooth airport operations by diligently managing passenger flow during peak hours and periods of high traffic volume.
- Completed comprehensive training programs on aviation security regulations, principles, and best practices, increasing proficiency in job responsibilities.
Koch Milliways
Google Milliways
01.2022 - 01.2023
- Koch Milliways bei Google Milliways
- Alle unten genannte Jobs sind befristete Jobs die von 2022 bis 2023 ausgeführt wurden
Container Abladen
E.Weber&Cie AG
01.2022 - 01.2023
- Container Abladen bei E.Weber&Cie AG
- Alle unten genannte Jobs sind befristete Jobs die von 2022 bis 2023 ausgeführt wurden
Kasse und Zapfer/Zuteiler
ZFV Gastronomie Stadion Letzigrund
01.2022 - 01.2023
- Kasse und Zapfer/Zuteiler bei ZFV Gastronomie Stadion Letzigrund
- Alle unten genannte Jobs sind befristete Jobs die von 2022 bis 2023 ausgeführt wurden
Logistik Hilfe
Cirque du Soleil
01.2022 - 01.2023
- Logistik Hilfe bei Cirque du Soleil
- Alle unten genannte Jobs sind befristete Jobs die von 2022 bis 2023 ausgeführt wurden
Logistik
Ed Sheeran Konzert
01.2022 - 01.2023
- Logistik am Ed Sheeran Konzert
- Alle unten genannte Jobs sind befristete Jobs die von 2022 bis 2023 ausgeführt wurden
Office Aushilfe
Google Milliways
01.2022 - 01.2023
- Office Aushilfe bei Google Milliways
- Alle unten genannte Jobs sind befristete Jobs die von 2022 bis 2023 ausgeführt wurden
Education
Bachelor of Science -
University of Professional Studies
GhanaHigh School - undefined
St. Augustine College
Ghana01.2019
Grundschule - undefined
Vision Intellectuals School
Ghana01.2016
Grundschule - undefined
Schule Steinboden
Eglisau01.2012
Skills
Passenger assistance
Airline reservation systems
Stress tolerance
Professional appearance
Crisis management
Basic computer skills
Reservation management
Teamwork and collaboration
Customer service
Data entry
Time management abilities
Adaptability and flexibility
Timeline
Check-in Agent
United Airlines (Swissport)
02.2025 - Current
Aviation Security Officer
Checkport AG
02.2024 - 02.2025
Koch Milliways
Google Milliways
01.2022 - 01.2023
Container Abladen
E.Weber&Cie AG
01.2022 - 01.2023
Kasse und Zapfer/Zuteiler
ZFV Gastronomie Stadion Letzigrund
01.2022 - 01.2023
Logistik Hilfe
Cirque du Soleil
01.2022 - 01.2023
Logistik
Ed Sheeran Konzert
01.2022 - 01.2023
Office Aushilfe
Google Milliways
01.2022 - 01.2023
High School - undefined
St. Augustine College
Grundschule - undefined
Vision Intellectuals School
Grundschule - undefined
Schule Steinboden
Bachelor of Science -
University of Professional Studies