Summary
Overview
Work History
Education
Skills
Playing Cricket
Languages
Certification
Timeline
Generic

Shilpa Shankar

Reinach,BL

Summary

Results-oriented professional with robust background in product management and agile frameworks. Known for fostering team collaboration and driving projects to successful completion. Reliable in adapting to evolving requirements and prioritizing key deliverables, showcasing strong ability to manage stakeholder expectations.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Product Owner for Payment Operations Applications

Credit Suisse
Zurich, Switzerland
03.2022 - Current
  • Acquired in-depth knowledge of payment standards, including ISO 20022 for SWIFT SEPA SIC
  • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
  • Collaborated with engineering teams on technical feasibility assessments, Requirement gathering, Incident Management, Access Management User Acceptance test etc
  • Reduced time-to-market by effectively coordinating resources, tasks, and timelines within the team.
  • Oversaw entire product deployments from creation to delivery handling all tasks.


Product Owner for Tax Operations

Credit Suisse
Zurich, Switzerland
06.2018 - 03.2022
  • Acquired in-depth knowledge of Transaction Tax, withholding tax
  • Owned and prioritized product backlog for Tax calculation applications that deal with Austrian tax (KESt), financial transaction Tax (FTT), Swiss Stamp Duty Tax (SDTR), Luxembourg withholding tax (RELIBI) and US Withholding Tax (USWHT)
  • Work with Business Stakeholders (Relationship Managers, Mid office, Back Office and Tax experts) to consolidate Regulatory/ efficiency /Risk mitigation requirements and deliver them in an Agile set up (i.e., translate requests into Epics and then break down as technical user stories)
  • Handle delivery backlog prioritization/ backlog refinement/ UAT/ Budget handling/Access Management etc

Maternity break

11.2015 - 06.2018

Business Analyst & Test Engineer for Investment management applications

Cognizant (working for Credit Suisse)
Pune, Maharashtra
04.2014 - 11.2015
  • Gained strong knowledge of the end-to-end trading lifecycle and instrument rating standards from agencies like S&P and Bloomberg.
  • Led requirement gathering and created Functional Specifications for applications like Corner Stone, Portfolio Navigator, and CRIMS. Developed flowcharts, user diagrams, and project milestones. Collaborated with technical and business teams to define data application design and algorithms. Conducted periodic Scrum walkthrough to assess application quality.
  • Test Manger: Prepared Test Plans, Test Concepts and Test estimations, defined testing Milestones, plans, monitored Test resource allocation and scheduling, Tracked Team activities, conducted User acceptance testing ,Prepared Test Report, and obtained necessary Business approvals


Test Engineer for ETL based application (PBR)

Cognizant (working for Credit Suisse)
Zurich, Switzerland
08.2013 - 03.2014
  • Managed backend data for the PBR application (Back Office data load tool for Investment Profiles). Gained good knowledge on ETL processing
  • Optimized regression testing efforts through continuous improvement of test cases and methodologies.
  • Oversaw scheduling, tracking, and performance of Data Load Jobs used by the CRIMS Front Office Analytics Tool.
  • Collaborated with data providers (Bloomberg, S&P, Fitch) to capture the latest financial instrument ratings.
  • Created SQL scripts to validate extracted and transformed data for business users.
  • Actively participated in Scrum ceremonies, contributing to demonstrations and estimations
  • Played a key role in establishing and managing the offshore team setup

Test Engineer and Test Manager for Credit Suisse Tax Applications

Wipro (working for Credit Suisse)
Zurich, Switzerland
11.2012 - 08.2013
  • Transitioned from development to functional testing, focusing on ensuring application functionality and quality through testing withholding tax
  • Contributed in the best-fit solution and feasibility analysis for above tax applications, Also validating the Proof of Concept
  • Handled complete Software testing Life Cycle like Test Designing, Test Data Preparation, Test Execution, Regression testing, Defect Management and Conduct timely peer reviews
  • Ensured effective status reporting by documenting milestones, tracking defects, and providing clear, actionable updates.

Mainframe Developer for Allstate and Hartford Insurance

Accenture (working for Allstate New Jersey Insurance)
Mumbai, Maharashtra
03.2008 - 04.2012
  • Started as a mainframe developer, later promoted to module lead for insurance applications like Corporate Claim Processing and Allstate New Jersey (Auto & Property Insurance).
  • Analyzed incident tickets, defined solutions, developed code for fixes and enhancements, and tested changes using COBOL, JCL, DB2-SQL, and IBM tools.
  • Managed the full SDLC, including task estimation, scoping requirements with global stakeholders, and ensuring timely delivery.
  • Led Quality Management activities, including defect prevention through inspections, reviews, and suggestions for quality improvement.

Education

MBA - Finance

Welingkar Institure
Pune, India
01-2017

Bachelor of Science -

Bachelor of Engineering – Telecommunication
Bangalore, India
07-2007

Skills

  • Core Skills: Agile Leadership: Business analysis,Strategic Problem-Solving, Roadmap development,Customer-Centric Approach,Cross-functional Collaboration
  • Technical Skills: Proficient in payment messages (SIC/SEPA/SWIFT, ISO 20022), XML, and ETL tools (Control-M, TOAD, Oxygen) Experienced with programming languages (MySQL, DB2-SQL, COBOL, JCL, PL1) and testing tools (ALM, Quality Center)

Playing Cricket

  • Member of the National Women's Cricket Squad in Switzerland, participating in international competitions and enhancing team performance.
  • ECB Level 2 Certified Cricket Coach, training under 7 kids

Languages

English
Bilingual or Proficient (C2)
German
Intermediate (B1)

Certification

  • ISTQB Foundation Level Certified
  • CS Agile Academy: Product Owner Role
  • NSE Academy's Certification in Financial Markets (NCFM)
  • IBM Certified Database Associate - DB2 9 Fundamentals
  • German B1 Level FIDE Certificate

Timeline

Product Owner for Payment Operations Applications

Credit Suisse
03.2022 - Current

Product Owner for Tax Operations

Credit Suisse
06.2018 - 03.2022

Maternity break

11.2015 - 06.2018

Business Analyst & Test Engineer for Investment management applications

Cognizant (working for Credit Suisse)
04.2014 - 11.2015

Test Engineer for ETL based application (PBR)

Cognizant (working for Credit Suisse)
08.2013 - 03.2014

Test Engineer and Test Manager for Credit Suisse Tax Applications

Wipro (working for Credit Suisse)
11.2012 - 08.2013

Mainframe Developer for Allstate and Hartford Insurance

Accenture (working for Allstate New Jersey Insurance)
03.2008 - 04.2012
  • ISTQB Foundation Level Certified
  • CS Agile Academy: Product Owner Role
  • NSE Academy's Certification in Financial Markets (NCFM)
  • IBM Certified Database Associate - DB2 9 Fundamentals
  • German B1 Level FIDE Certificate

MBA - Finance

Welingkar Institure

Bachelor of Science -

Bachelor of Engineering – Telecommunication
Shilpa Shankar