Shubham Sood

Current Role at Capgemini:

• Project Management: Handling 5 projects, including Heartland, Coca-Cola, BRIM, WILBR, and OXXO.
• Microsoft 365 Administration: Overseeing all aspects of Microsoft 365 administration.
• Azure AD, VMware, and Citrix VM Administration: Managing and maintaining Azure Active Directory, VMware, and Citrix virtual machines.
• Issue Resolution and Escalation: Responsible for addressing day-to-day issues and managing escalation calls.

• Led and managed a team of 5 individuals, providing on-site L2 level support for corporate-wide infrastructure-related issues.
• Provided support for Microsoft 365, Azure AD, and Exchange Admin Center, addressing and resolving a wide range of issues.
• Handled Azure, Citrix, and VMware virtual machines, ensuring their smooth operation and resolving any technical problems.
• Managed the Commvault backup server, overseeing backup processes and ensuring data integrity.
• Worked extensively within the corporate Active Directory, DNS, DHCP, and Group Policy environments, performing resource provisioning and troubleshooting.
• Administered Windows Server 2016/2019, maintaining and optimizing server performance.
• Utilized MDM tools such as IVANTI, BIGFIX, and SOTI, managing and securing mobile devices across the organization.

• Provided support for Microsoft 365, Azure AD, and Exchange Admin Center issues, ensuring seamless user experience and issue resolution.
• Worked with various technologies, including Citrix, VMware, Azure AD, Windows Active Directory, and Windows Server 2016 administration.
• Handled on-premise Exchange server issues, troubleshooting and maintaining email services.
• Managed Citrix environments, including creating, troubleshooting, and backing up virtual machines.
• Delivered L2 support for VMware/Citrix/Azure VM, resolving issues and maintaining virtual infrastructure.
• Performed NOC monitoring on SolarWinds, including adding, removing, and monitoring servers on ENOC.
• Utilized MDM tools such as SCCM and IVANTI, managing and securing mobile devices across the organization.

• Provided end-user support for Microsoft 365 and Azure AD, ensuring seamless access and functionality.
• Installed and troubleshooted Microsoft products, maintaining optimal performance and resolving issues.
• Ensured smooth and proper functionality of network systems, preventing and addressing network issues.
• Handled daily IT helpdesk tasks, providing timely and effective support to users.
• Monitored alarms of network devices, ensuring network stability and security.
• Worked with Cisco Catalyst 2960 Series Switches, managing and troubleshooting switch operations.