Shubhi Kaur
Summary
PROFILE - To pursue a career in your organization, which would provide me a challenging atmosphere to render my knowledge and experience and develop a sense of intellectual curiosity and to prove myself efficient in a healthy and competitive environment.
Overview
18
18
years of professional experience
Work History
Senior Knowledge Credential Professional
ApplyBoard India Pvt. Ltd
05.2020 - Current
- Respond to requirements inquiries coming from internal groups and Jira in a timely manner
- Research and update the admission info for our requirements database
- Research and document admission requirements and education credentials for new programs
- Attend partner schools virtual and/or in-office meetings
- Provide ideas to maximize accuracy and response times
- Analyze the impact of inaccurate admission requirements and documenting lessons learned
- Working very closely with Outsourcing team
- Support Internal ApplyBoard team queries
- Conducting team weekly huddle for Quality and progress check with Internal Applyboard and External outsourcing team
- Maintaining Quality report for Internal team and External team
- Review all escalated cancellations, rejections by team and college and provide an action plan on next steps
- Taking care of the Canada, Australia, US and UK market and their queries for South Asian, Middle East Asia, LATAM territories
- Worked on process improvement projects with leaders.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Sr. Counselor
Global Opportunities Pvt. Ltd
07.2017 - 05.2020
- Career Counseling for Australia New Zealand, Canada and Germany
- Shortlisting Universities and checking application forms thoroughly
- GTE check for Australia files
- Conducting Interviews for applied students in Australia and New Zealand
- Editing Statements of Purpose at application stage
- Preparing Visa files, checking finances, visa documents for Australia, Canada
- Germany and New Zealand
- Maintaining intake reports for all countries and sending to reporting Manager on weekly basis
- Conducting Counseling sessions at schools and institutes
- Attending University meets and sessions
- Counseling for PTE and IELTS.
Sr. Counselor
SIEC Education Pvt. Ltd
09.2015 - 06.2017
- Taking care of Canadian and German university counseling and shortlisting for SIEC PAN India
- Other above-mentioned responsibilities.
Sr. Counselor
Indo Global Education
04.2015 - 08.2015
- Career Counseling for Australia
- Taking care of Administration work–Inventory, Attendance, Petty cash and reporting
- Conducting Diagnostic test for PTE and IELTS
- Taking care of Business development of Test prep and Study abroad
- Counseling for GRE, GMAT, and TOEFL or IELTS
- Other above-mentioned responsibilities.
Admission Manager
Mahavir Jain Academy
05.2012 - 03.2013
- Career counseling for Australia, GERMANY, USA and CANADA
- Visa finances counseling and Preparing for University/ Visa interview
- Other above-mentioned responsibilities.
Counselor
The Chopra's
10.2011 - 04.2012
- Dealing with Australia, GERMANY, USA& Canada University and application counseling
- Other above-mentioned responsibilities.
Lead Quality Analyst
IBM
12.2006 - 03.2011
- Resolved Users' grievances and misunderstandings
- Worked for the NPS (net promoter Score) which resulted in Client Satisfaction
- Ensure adherence to quality and deadlines of deliverables
- Organizing team hurdles
- Motivating the team members and training them to achieve a high level of customer satisfaction
- Providing feedback to the team regarding their performances/training and also specifying the areas of improvement
- Setting up target and service level agreement.
Education
Certificate in Journalism -
Janki Devi Memorial College (University of Delhi)
Certificate in Basic Computer -
Horizon Learning Computer
Certificate in Airlines Travel Agency & Tour Operation Management -
IITTM
COMPUTER RESERVATION SYSTEM (CRS) Basics of Amadeus -
Bird Academy
Diploma - Secretarial Practice
Y.W.C.A
New Delhi2006
B.A Pass -
Kalindi College affiliated from University of Delhi
2003
XII -
CBSE Board
2001
Skills
- Teamwork and Collaboration
- Customer Service
- Organization and Time Management
- Decision-Making
- Organizational Skills
- Calm Under Pressure
- Active Listening
Accomplishments
- Received the super star award at ApplyBoard.
- Maximum Applicant Certificated of the Month- Global Opportunities Pvt. Ltd.
- Got the Appreciation Mails and Letter from UK Virgin Media customers.
- Got Promoted As A Senior Technical Support Executive in 2008
- Promoted as Lead Quality Analyst in 2010
- Completed Quality Training Conducted in IBM Daksh, Basic Quality Tool
- Attended H2O organizational development training in IBM Daksh
References
REFERENCESAcademic & Professional references can be made available on request.
Timeline
Senior Knowledge Credential Professional
ApplyBoard India Pvt. Ltd
05.2020 - Current
Sr. Counselor
Global Opportunities Pvt. Ltd
07.2017 - 05.2020
Sr. Counselor
SIEC Education Pvt. Ltd
09.2015 - 06.2017
Sr. Counselor
Indo Global Education
04.2015 - 08.2015
Admission Manager
Mahavir Jain Academy
05.2012 - 03.2013
Counselor
The Chopra's
10.2011 - 04.2012
Lead Quality Analyst
IBM
12.2006 - 03.2011
Certificate in Journalism -
Janki Devi Memorial College (University of Delhi)
Certificate in Basic Computer -
Horizon Learning Computer
Certificate in Airlines Travel Agency & Tour Operation Management -
IITTM
COMPUTER RESERVATION SYSTEM (CRS) Basics of Amadeus -
Bird Academy
Diploma - Secretarial Practice
Y.W.C.A
B.A Pass -
Kalindi College affiliated from University of Delhi
XII -
CBSE Board
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