Silvia Beatriz Moreno Casas
Eschen
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
12
12
years of professional experience
Work History
Customer Relations Specialist
Liechtenstein Marketing
10.2021 - Current
- General administrative tasks.
- Development and implementation of the social media strategy for the Liechtenstein Center.
- General front Office Customer Relationship Management tasks.
- Support and management of bookings through Deskline.
- Support and processing of the E-Marketing CRM Suite Wilken.
- Support at Liechtenstein marketing events.
- Support at events and product presentations at the Liechtenstein Center.
- Consulting and sales of tourist products,
services, souvenirs and regional products in the food and non-food sectors. - Order placement warehouse management for the Liechtenstein Center.
- Implemented successful strategies to increase customer satisfaction.
- Solicited and reviewed guest feedback and promptly resolved complaints
- Hired and trained new employees, demonstrating best methods for serving clients and guests
Digital Marketing Trainee
Weinvolve
02.2021 - 09.2021
- Creation, editing and reordering of print products such as flyers, brochures and digital communication media such as info screens, banners, etc.
- Assistance with photo shoots and video shoots.
- Supporting marketing and communication projects.
- Conducted market research and competitor analysis to inform search marketing strategies.
- Crafted and implemented strategies to increase search visibility and website traffic.
- Support in the planning of events.
- General administrative tasks.
Digital Marketing Intern
MAE
01.2020 - 06.2020
- Collaboration in the creation of content for
Communication campaigns(e.g. intranet news,
employee magazine, social media posts, blog contributions, website, campaigns, etc.) - Web development.
- Prepared weekly updates and reports to track growth and success rates of marketing campaigns.
- Community management tasks.
- Maintained editorial calendar to keep content timely, relevant and engaging.
- Assisted marketing coordinators and graphic designers with website copywriting and proofing.
Assistant Researcher
University Of Mannheim
02.2017 - 11.2017
- Gathered and organized information for research purposes.
- Analyzed and interpreted patterns and trends.
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Preparation and supervision of English Linguistics tutorials.
- Collaboration in linguistics research projects.
Interpreter/Translator
IoFC
01.2014 - 11.2014
- Spanish English translation
- Interpreted conversations between foreign language-speaking clients and others.
- Assisted foreign language-speaking clients with inquiries.
- Reviewed, edited and proofread translated documents for accuracy.
Aupair
Familie Winkler
02.2013 - 11.2013
- Implemented daily routine to maintain structure and stability
- Met with parents about daily activities, positive developments, and issues.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Receptionist /Concierge
Cranky Croc Hostel
02.2012 - 01.2013
- General administrative tasks
- Independent supervision of the reception incl.
responsibility for the cash desk - Supervision and processing of bookings and enquiries via e-mail, telephone and reservation system Hostel World and Booking.com
- Planning and budgeting of events
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
Education
Master of Science - Marketing And Business Management
EUDE Business School
Madrid, Spain05.2022
Specialist - Customer Experience
EUDE Business School
Madrid, Spain05.2022
Bachelor of Arts - Modern Languages
EAN University
Bogotá, Colombia05.2020
High School Diploma -
Colegio Reina De La Paz
Floridablanca, Colombia12.2008
Skills
- Guest Relations
- Report Preparation
- Special Event Coordination
- Client Relationship Management
- Customer Experience Improvement
- Account Management
- CRM Software
- Strategic Planning
- Critical Thinking
- Problem Solving
- Administrative Support
- Microsoft Office
Hobbies
I enjoy listening to music as well as making music
I love hiking and camping
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Advanced (C1)
French
Elementary (A2)
Timeline
Customer Relations Specialist
Liechtenstein Marketing
10.2021 - Current
Digital Marketing Trainee
Weinvolve
02.2021 - 09.2021
Digital Marketing Intern
MAE
01.2020 - 06.2020
Assistant Researcher
University Of Mannheim
02.2017 - 11.2017
Interpreter/Translator
IoFC
01.2014 - 11.2014
Aupair
Familie Winkler
02.2013 - 11.2013
Receptionist /Concierge
Cranky Croc Hostel
02.2012 - 01.2013
Master of Science - Marketing And Business Management
EUDE Business School
Specialist - Customer Experience
EUDE Business School
Bachelor of Arts - Modern Languages
EAN University
High School Diploma -
Colegio Reina De La Paz
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