Silvin Betrino
Zürich
Summary
I am a Strategic-thinking individual with over fourteen [14] years of experience in technical project management using Scrum Agile and Prince II methodologies for delivery and Test Management using Jira, SpiraTeam, Defect management tools with Bugzilla and Jira. I have passion for enterprise-level risk management practices referencing ISO, NIST standards.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security Shift Supervisor
Protectas
Zurich
02.2024 - Current
- Investigated complaints from customers regarding safety concerns or violations.
- Ensured that all fire alarms and CCTV systems were functioning properly.
- Enforced rules pertaining to visitor access rights on premises.
- Created and maintained incident reports detailing any breaches of safety or security protocols.
- Conducted daily inspections of assigned areas to ensure safety and security standards were met.
- Supervised shift personnel, ensuring all duties were carried out in accordance with company policies and procedures.
Freelance Software Tester & Project Manager
Ivansil Ltd
Nairobi
01.2021 - Current
- Created detailed reports outlining the status of all tested applications at the end of each cycle.
- Developed and executed test plans, cases and scripts to ensure software quality.
Process & Compliance Manager
Eclectics International
Nairobi
03.2016 - 10.2020
- Drafted documents such as Standard Operating Procedures for new or revised processes.
- Conducted internal audits to identify areas of non-compliance and recommend corrective measures.
- Created dashboards to track compliance performance metrics across the organization.
- Conducted regular reviews of existing policies and procedures to ensure they are up-to-date with changing laws and regulations.
Technical Project Manager
Eclectics International
Nairobi
01.2015 - 12.2015
- Developed project plans, identified resources and established timelines for completion.
- Worked with end users, technical professionals, administrators and testers to review requirements, conduct tests and implement solutions.
- Collected and reviewed project stakeholder requirements with help of meetings, walkthroughs, and interviews, produced business requirements documentation and created mock-ups.
- Coordinated communication between internal teams, vendors, clients, and other stakeholders throughout the project lifecycle.
- Oversaw budgets for project, tracked expenses, and timelines and communicated with key stakeholders on milestones.
- Established relationships with external partners, clients who may provide services, products needed for successful completion of a project.
- Lead weekly status meetings with stakeholders to review progress and address issues.
- Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
- Negotiated contracts with vendors and suppliers to secure the best prices for materials and services needed on projects.
Software Test Manager
Eclectics International
Nairobi
07.2014 - 10.2020
- Maintained relationships with external vendors providing support services for software testing efforts.
- Developed test plans, strategies, and processes for new software applications.
- Tracked changes in requirements throughout the entire development life cycle.
- Mentored junior testers in developing their skillset while helping them understand the importance of quality assurance processes.
- Created reports detailing project status, risks and other relevant information related to testing activities.
Project Manager
Eclectics International
Nairobi
04.2013 - 07.2014
- Provide practical guidance on economical implementation and training on CMMI Implementation Techniques
- Led project teams through design, construction and launch process
- Made decisions independently and collaboratively on Change Management – related challenges
- Identified plans and resources required to meet project goals and objectives
- Accelerated progress by continually reviewing performance, budgets, and project timelines
- Managed projects from procurement to commission.
Test Manager
Tezza Business LLC, Client STANBIC Bank
Nairobi
08.2012 - 03.2013
- Reviewed and updated System Use Case Documents
- Reviewed and updated technical requirements documents
- Documented test cases and test plans and test reports
- Completed white, grey, and black box tests
- Developed and tracked system defects using testing tools
- Trained system users in preparation of different test cycles.
Test Manager
Tezza Business LLC, Client Kenya Revenue Authority
Nairobi
06.2010 - 07.2012
- Created comprehensive test plans, test scripts and use cases to support testing objectives
- Reviewed test plans and procedures for adequate coverage of system requirements.
Account Executive | Software Tester
Tezza Business LLC
Nairobi
10.2009 - 12.2010
- Generate new leads as well as maintain existing clientele
- Bridge communication between vendors and business for all QA related activities subject matter expert for multiple business areas
- Guaranteed that business requirements and systems goals are met, to include end-user requirements, and identify and escalate systems issues as well as personnel issues.
Projects Coordinator
Smoothtel Data solutions
Nairobi
08.2008 - 08.2009
- WiMAX Installations, LAN Cabling & PABX Configuration.
Customer Service Representative
KenCall EPZ
Nairobi
12.2007 - 06.2009
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
Bachelor’s Degree : Business Information Technology - Business Information Technology
Kenya Methodist University
Nairobi Kenya08-2014
Diploma : Business Information Technology - Business Information Technology
Graffins College
Nairobi, Kenya01-2012
Skills
- Testing Tools: Spira Team, HP QC, BUGZILLA, JIRA, Postman, Selenium, HP Load Runner
- System Documentation: Business Requirements Document (BRD), System Requirements Specifications (SRS), Master Test Plan (MTP), System Use Case (SUC)
- Methodologies Agile-SCRUM, Waterfall, Continuous Integration Continuous Development CI/CD, Pyramid Testing
- Quality Assurance GUI Testing, Functional Testing, Regression Testing, User Acceptance Testing (UAT), Performance Testing
- Data Privacy Application using OWASP, GDPR and AML policies
Certification
- ISTQB (International software tester qualification board)
- Thomson Reuters Anti-Money Laundering (AML) Africa., E-VX7N8V
- Business Continuity Management (Global), E-1QP67V
- General Data Protection Regulation (GDPR) (EU), E-05DR90
- Operations Risk Management Essentials (Global), E-VO4QQV
- Coursera Lean Six Sigma Yellow Belt, TSTPR6RKAFLY
- Scrum Master Methodologies, ABYDEDH5G8TF
- Udemy Software Testing with JIRA & Agile
- Enterprise Risk Management, ERM
- Lead QMS Auditor
Industry Disciplines
- Fintech
- Banking
- Tax Revenue
- Telecommunications
- Call Centre
- Entrepreneurship
Projects
Implemented CMMI for Dev Level 3 Appraisal in 2013 – Capability Maturity Model Integration for standardizing company policy and procedures for software development using Agile-SCRUM methodology. Quality Assurance team Set up a Testing, having recruited and trained eleven (11) testers using the ISTQB and QMS frameworks. Delivered a strategic project that implemented a PCI-DSS v3.2.1 organization framework - A Payment Card Industry Data Security Standard for cardholder data storing and processing. Logical & Physical Data Centre set up, recruited, and trained six (6) IT officers using the PCI-DSS v3.2.1 framework, NIST and ISO 27001 standards. Implemented a Performance Management System the BSC - Balance Scorecard a strategic performance management tool. Initiated and managed a CMMI Level 4 project.
Languages
Swahili
First Language
English
Proficient (C2)
C2
German
Elementary (A2)
A2
Timeline
Security Shift Supervisor
Protectas
02.2024 - Current
Freelance Software Tester & Project Manager
Ivansil Ltd
01.2021 - Current
Process & Compliance Manager
Eclectics International
03.2016 - 10.2020
Technical Project Manager
Eclectics International
01.2015 - 12.2015
Software Test Manager
Eclectics International
07.2014 - 10.2020
Project Manager
Eclectics International
04.2013 - 07.2014
Test Manager
Tezza Business LLC, Client STANBIC Bank
08.2012 - 03.2013
Test Manager
Tezza Business LLC, Client Kenya Revenue Authority
06.2010 - 07.2012
Account Executive | Software Tester
Tezza Business LLC
10.2009 - 12.2010
Projects Coordinator
Smoothtel Data solutions
08.2008 - 08.2009
Customer Service Representative
KenCall EPZ
12.2007 - 06.2009
Bachelor’s Degree : Business Information Technology - Business Information Technology
Kenya Methodist University
Diploma : Business Information Technology - Business Information Technology
Graffins College
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