Solange Tyrah Lee de Haas
Summary
Sports/Football operations professional Passionate about sport, Football and the positive impact it can have on society, especially in under developed regions, my goal is to continue developing my career in sporting events and to use my diverse background, experience and passion for the good of the game.
Overview
19
19
years of professional experience
Work History
Arrival and Departures Operations Manager (FREELANCER)
FIFA
01.2024 - Current
- Managing the Arrivals and Departures (AND) operations for FIFA Client Groups, including Guests, Teams, Referees, VIPs, and VVIPs in hosting country
- Working closely with the Local Organizing Committee (LOC) to ensure the guest arrival and departures operation is run as per FIFA policy
- Coordinating with the Transportation team and Mobility team to ensure all guests have timely and appropriate transportation arrangements
- Ensuring strict adherence to FIFA guest protocols in delivering a seamless and high-standard experience for all attendees
- Collaborating across multiple departments and stakeholders to maintain operational excellence during all events
Host City Airport & Train Station Management Operation Supervisor
UEFA
05.2024 - 07.2024
- Supporting the local coordination between airport operators, service providers and internal stakeholders, such as Supporter Travel & Mobility, Guest Management and Protocol and Team Services & Training Grounds
- Cooperating closely with event service providers on-site in order to guarantee the fulfilment of service requirements
- Supporting the arrivals & departures operations domain staff in the Host City airport(s)
- Implementing and adapting all arrivals & departures processes and procedures in accordance with guidelines from UEFA and service level agreements to local airport specificities
- Supporting the monitoring of progress and implementation of airport operational plans by local operators
- Applying procedures with regards to cost control and supplier management in line with project guidelines
Host City Airport Coordinator Landside/Airside
FIFA
05.2023 - 08.2023
- Responsible for the liaison of airside and landside operations
- Maintain positive working ties with airport employees and government representatives
- Work collaboratively with the team and ensure adherence to the daily operational plan
- Ensure that the site operational plan is followed for all operational duties and facilitations
Guests Protocol Operations Manager – Event & Tournaments
COSAFA
06.2022 - 11.2022
- Representing COSAFA Guest Management & Protocol and implement all COSAFA protocol guidelines and procedures and managing the operational plan
- Liaising with other projects stakeholders (internal and external) to ensure a smooth guest experience
- Giving training and briefings to guest hosts and volunteers
- Working closely with the hospitality, lounges staff to ensure that all VIP areas are set up and ready to welcome guests as per with VIP operational plans
Security and Safety Officer / COSAFA Security and Safety for Tournaments and Events Manager
CAF
01.2018 - 12.2021
- Responsible for overall Security and safety operations in the stadiums, Headquarters (CAF, LOC, Referees), team base camps, training sites and Team hotels
- Cooperate with all Security and safety stakeholders for the hosting country
Security and Safety Officer – CHAN 2018
CAF
01.2018 - 02.2018
- Responsible for overall Security and Safety policies and actions of Agadir Venues (CAF Headquarters, LOC, Referees, Stadium, Teams Training sites, Teams Hotels)
- Cooperation with all Moroccan Securities representative (Police National, La gendarmerie National, Two Private security companies and Workforce)
Naval Hospitality Experience Operations Manager
Ministry of Defence
02.2016 - 09.2016
- Company Overview: New Zealand
- Coordinating comprehensive daily operations for hospitality services including planning, finances, resource management, reporting and administration
- Managing staff recruitment, performance and development, providing tailored support and training to capitalize on colleague potential
- Delivering high quality private functions to meet demanding requirements within stringent time and budget constraints
- New Zealand
Events and Functions Duty Operations Manager (Officer’ Mess)
Ministry of Defence
08.2014 - 01.2016
- Company Overview: New Zealand
- Overall responsibility for all venue logistics extending to staffing, seating, banking and administrative reporting
- Acting as key point of contact for all customer and colleague queries and issues, identifying and resolving any problems or issues promptly and efficiently
- Promoting opportunities for improvement through staff development and process efficiencies
- New Zealand
Food and Beverage Assistant Operations Manager (Corporate events and Functions)
Auckland City Council
09.2012 - 08.2014
- Company Overview: New Zealand
- Identifying and delivering innovative strategies to promote revenue and growth
- Managing effective supplier relationships, ensuring appropriate quality and quantity of stock and targeting cost efficiency
- Providing timely and accurate reporting to inform planning and decision making
- New Zealand
Floor Manager for Sporting Event and Functions (Corporate Boxes & Veteran Lounges)
The Sky Stadium/ The Parliament House
03.2006 - 09.2011
- Company Overview: Wellington, New Zealand
- Coordinating multiple departments, supervisors and staff in preparation for and throughout fast paced and demanding daily operations and special functions
- Managing all administration including ordering, billing, invoicing and reporting
- Championing high standards of service at all times, engaging with customers to address any concerns and providing induction, training and constructive feedback to staff to continuously improve capabilities
- Wellington, New Zealand
Education
Master’s degree - Sport Administration and Olympic Movement
Russian International Olympic University
01.2017
Bachelor degree - International Hospitality and Tourism Management
WELTEC
01.2011
Graduate diploma - Marketing Management combined with Diploma in Hospitality and Event Operations
WELTEC
01.2009
Diploma in Hospitality and Event Operations Supervision -
WELTEC
01.2008
Diploma in International Tourism and Travel -
City & Guilds
01.2007
Skills
- Microsoft Office suite
Languages
English
French
Dutch
Kirundi
Kinyarwanda
Swahili
Russian
Malagasy
Afrikaans
Spanish
Educational Development
- Security and Safety Certified Elite Retreated, 03/01/21, FIFA/CAF, Douala, Cameroon
- Football Events Security and Safe Specialist, Since 2022, UNITAR/CAF/ICSS Online
- Sport Venues Security and Safety Certified Conference, 05/01/22, SGSA, Manchester, UK
- Introduction to Crowd Science Certificate, 09/01/21, G. Keith Still/FIFA Online
- Safety, Security and Service at Sport Events Certificate, 06/01/20, Council of European conventions Zoom (online)
- Professional development ESMMA Stadium Safety Summit, 01/01/20, ESMMA, Budapest, Hungary
- Security and Safety Certificate, 12/01/19, FIFA/CAF/SGSA, Cairo, Egypt
- Stadium Safety Management Certificate, 05/01/19, FIFA/SGSA, Johannesburg, South Africa
- World Football Summit, 10/01/18, Football organizations, Madrid, Spain
- Cyber Security of Sport Management, 03/01/18, La Maison du Sport, Lausanne, Switzerland
- FIFA Conference for Equality and Inclusion (Pass it on through Football), 03/01/18, Home of FIFA, Zurich, Switzerland
- First Major Security and Safety of FIFA World Cups operations academic conference, 11/01/17, INTERPOL, Doha, Qatar
- Advancing Leadership of Women in Sport Conference, 08/01/17, IOC/FIFA, Kigali, Rwanda
- The Academy (Olympic Games Media Marketing) Certificate, 05/01/17, Olympic Games, Lausanne, Switzerland
- Certificate of Career Development (Sports Event/Venues Management), 04/01/17, Josoor Institute, Doha, Qatar
- FIFA Conference for Equality and Inclusion (Women Leadership in Football), 2017, Home of FIFA, Zurich, Switzerland
Hobbies and Interests
- Cooking
- Football
- Traveling
Professional Development
- FIFA A&D and guests’ Management operations Assistant, 03/01/23, FIFA 73rd Congress & Presidential election 2023, Kigali, Rwanda
- FIFA A&D and Protocol Assistant, 10/01/22, FIFA WWC draw Australia/New Zealand
- Match security and Security Officer, 08/01/17 to 09/30/17, Russia 2018 WC Qualifiers, Angola vs Madagascar, Antananarivo, Madagascar
- Venues Security and Safety Operations Assistant Manager (FIFA Internship), 11/01/16 to 01/31/17, FIFA U-20 Women’s World Cup, Papua, New Guinea
- Player’s Host and Marshall, 11/01/15 to 01/31/16, ASB Classic Tennis World Cup 2016, Auckland, New Zealand
- Venue Marketing Assistant, Protocol and Event Assistant Manager, 05/01/15 to 07/31/15, FIFA U-20 World Cup 2015, Auckland, New Zealand
- Venue Branding Team Leader, 03/01/15 to 04/30/15, Triathlon International 2015, Auckland, New Zealand
Timeline
Host City Airport & Train Station Management Operation Supervisor
UEFA
05.2024 - 07.2024
Arrival and Departures Operations Manager (FREELANCER)
FIFA
01.2024 - Current
Host City Airport Coordinator Landside/Airside
FIFA
05.2023 - 08.2023
Guests Protocol Operations Manager – Event & Tournaments
COSAFA
06.2022 - 11.2022
Security and Safety Officer / COSAFA Security and Safety for Tournaments and Events Manager
CAF
01.2018 - 12.2021
Security and Safety Officer – CHAN 2018
CAF
01.2018 - 02.2018
Naval Hospitality Experience Operations Manager
Ministry of Defence
02.2016 - 09.2016
Events and Functions Duty Operations Manager (Officer’ Mess)
Ministry of Defence
08.2014 - 01.2016
Food and Beverage Assistant Operations Manager (Corporate events and Functions)
Auckland City Council
09.2012 - 08.2014
Floor Manager for Sporting Event and Functions (Corporate Boxes & Veteran Lounges)
The Sky Stadium/ The Parliament House
03.2006 - 09.2011
Bachelor degree - International Hospitality and Tourism Management
WELTEC
Graduate diploma - Marketing Management combined with Diploma in Hospitality and Event Operations
WELTEC
Diploma in Hospitality and Event Operations Supervision -
WELTEC
Diploma in International Tourism and Travel -
City & Guilds
Master’s degree - Sport Administration and Olympic Movement
Russian International Olympic University
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