Souad Alfonz
Reception / Office Management / HR Supporter
Glattbrugg
Summary
Ambitious receptionist HR Assistant with more than 4 years of experience. Discreet, competent and professional. Experience in administrative support and customer service. Years of experience managing fast-paced front desk operations. Strong planning, problem solving skills. Demonstrates key strengths in communication and hands-on-the-job. Willing to enhance the company image by providing friendly and effective service to external customers. Results-oriented with outstanding performance in office environments. Strong customer relations and problem solving skills with tact and diplomacy to promote customer loyalty and retention. Knowledgeable in industry terminology, products and services to effectively respond to public and staff inquiries.
Developed organizational and administrative skills in fast-paced office environment. Skilled in managing schedules, coordinating meetings, and streamlining office processes. Looking to transition into new field, leveraging strong communication and multitasking abilities to contribute effectively in diverse settings.
Office professional with track record of enhancing administrative efficiency and supporting management. Known for reliability and adaptability in dynamic environments. Strong focus on team collaboration and achieving results through excellent organizational and communication skills.
Overview
33
33
years of professional experience
16
16
years of post-secondary education
Work History
Office Management, Assistant, Finance Supporter
Egon Zehnder
02.2023 - Current
- Managed office inventory and supplies, ensuring optimal levels were maintained at all times.
- Enhanced team productivity by coordinating schedules, meetings, and appointments for staff members.
- Contributed to positive work atmosphere by providing administrative support as needed while maintaining strong interpersonal relationships among staff members.
- Ensured clean and professional office environment through meticulous attention to detail in maintaining common areas.
- Handled sensitive documents with confidentiality, ensuring data privacy was upheld consistently.
- Assisted in the development of office policies and procedures, contributing to more organized work environment.
- Optimized resource allocation through careful tracking of equipment usage and maintenance needs.
- Facilitated the onboarding process for new employees, leading to smoother transition into the workplace.
- Organized company events and gatherings, fostering positive employee relations and company culture.
- Coordinated with IT support to troubleshoot technical issues, minimizing downtime in the office.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Manage up to 30 + phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Volunteered to help with special projects of varying degrees of complexity.
Office Management, HR Assistant, Finance Supporter
Evooq SA
02.2022 - 12.2022
- Company Overview: Zurich
- Welcomed visitors to front desk and engaged in friendly conversations while conducting check-in process
- Scheduled and confirmed appointments
- Drafted professional business communication, answered phone calls and emails
- Delivered key administrative support to coworkers, taking on additional tasks during peak times
- Directed and oversaw office personnel activities
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs
Reception.HR Assistant, Finance Supporter
Gategroup Switzerland GmbH
05.2018 - 12.2021
- Welcomed visitors to front desk and engaged in friendly conversations while conducting check-in process
- Scheduled and confirmed appointments
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Organized and updated schedules and monthly calendar obligations for various levels of management and staff
- Drafted professional business communication and answered phone calls and emails
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety
- Delivered key administrative support to coworkers, taking on additional tasks during peak times
- Directed and oversaw office personnel activities
- Managed phone calls from clients during executives' absences and delivered informative answers to questions
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs
- Handled data entry tasks with high levels of speed and accuracy
- Organized personal tasks to free up executive to handle professional matters
- Arranged domestic and international travel, hotel and transportation needs for staff
- Maintained positive working relationship with fellow staff and management
Ground Handling Agent
Dnata Switzerland GmbH
02.2007 - 04.2018
- Company Overview: Zurich Airport
- Delivered exceptional service to every passenger through active engagement, effective listening and well-developed interpersonal skills
- Promoted high passenger (VIP) satisfaction by resolving problems with knowledgeable and friendly service
- Provided passengers with assistance in preparing required travel documents and forms, such as tickets, travel insurance policies and itineraries
- Used scanners to track lost luggage or parcel information, condition or receipt
- Followed passenger instructions about placement of luggage and special considerations for handling
- Examined incoming and outgoing luggage with damaged items and appropriately recorded discrepancies
Financial Assistant
Mövenpick Marketing & Technical Ass. Ltd
01.2001 - 08.2002
- Coded invoices and other records to maintain organised and accurate records
- Assessed data and information to check entries, calculations and billing codes for accuracy
- Assisted managers with additional duties during employee absences
- Created various documents and handled correspondence and memos to assist bookkeeping department
- Performed database entry updates to keep information current
- Managed invoicing process
- Reconciled bank and credit card accounts monthly
- Maintained account books and accounting systems with accuracy by entering data precisely and proofreading
- Verified items billed against items received and followed-up with vendors and employees to reconcile variances
- Tracked expenses and entered deposits into system Financials while reconciling monthly bank accounts to verify accuracy
- Processed incoming payments and confirming information to maintain accuracy
Administration Assistant
Mövenpick Marketing & Technical Ass. Ltd
01.2000 - 12.2000
- General office support
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements
- Documented and routed business correspondence to manage office paperwork
- Replenished office supplies, placing new orders for restocking to maintain inventory
- Retrieved stored items and traced lost shipments, when necessary
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
Translator
City Police Department Zürich
06.1998 - 01.1999
- Translate English / German / Arabic
- Proofread English translations to identify and correct punctuation, grammatical and translation errors
- Reviewed and analysed briefing materials before translations
- Offered verbal document translations for professionals
Production
Kubo-Tech AG
04.1994 - 12.1995
- Set up and operated production equipment according to daily work orders and safety procedures
- Examined final products for conformance with quality and design standards
- Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders
- Set up and tended equipment with machine operators to complete runs
- Monitored processes to maintain machinery function
- Sorted and packaged products to prepare for processing or shipment
- Accomplished production goals by working with speed and accuracy
- Boxed, labeled and moved items to keep production lines moving swiftly
- Operate equipment safely and in compliance with company policies and procedures
- Completed product assembly according to standardised procedures
- Recognised defective material and reported issues to management
- Wrapped items, placed in boxes and added proper labeling to prepare for shipment
- Reviewed job specifications to properly set up machines
Production
Autonova Handels AG
06.1992 - 12.1993
- Loaded completed orders on pallets according to delivery numbers
- Managed warehouse receiving, storing and shipping
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity
- Observed inventory allocation to maintain material needs and production deadlines
- Utilized forklift to move inventory items
- Oversaw production processes to determine quality control standards.
- Collaborated with production teams to ensure timely availability of materials, minimizing production delays.
- Acted as liaison between production, delivery and merchandising teams.
Administration
INRA International Research
11.1991 - 06.1992
- General HR administration tasks
- Skilled at working independently and collaboratively in team environment.
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with strong work ethic.
- Proved successful working within tight deadlines and fast-paced environment.
Education
Certificate of Achievement - IT-Security, Social Engineering, Phishing
KnowBe4
Zurich 10.2018 - 11.2018
EFZ Eidgenossenschaft Fähigkeitszeugnis - Coiffeuse
Berufsfachschule Winterthur
Wintertur, Zurich 07.1996 - 01.1999
Zertifikat - Rechnungswesen
Dr. Raebers Handelsschule
Zurich 01.1996 - 04.1996
High School Diploma -
Childrens Haven School
Azrou Morocco 08.1975 - 04.1988
Skills
Detail Oriented
Personal Information
Date of Birth: 02/05/69
Family, Football, Hiking, Watersports
Family first, love the outdoors. Enjoy the football games. Love hiking and water sports
Timeline
Office Management, Assistant, Finance Supporter
Egon Zehnder
02.2023 - Current
Office Management, HR Assistant, Finance Supporter
Evooq SA
02.2022 - 12.2022
Certificate of Achievement - IT-Security, Social Engineering, Phishing
KnowBe4
10.2018 - 11.2018
Reception.HR Assistant, Finance Supporter
Gategroup Switzerland GmbH
05.2018 - 12.2021
Ground Handling Agent
Dnata Switzerland GmbH
02.2007 - 04.2018
Financial Assistant
Mövenpick Marketing & Technical Ass. Ltd
01.2001 - 08.2002
Administration Assistant
Mövenpick Marketing & Technical Ass. Ltd
01.2000 - 12.2000
Translator
City Police Department Zürich
06.1998 - 01.1999
EFZ Eidgenossenschaft Fähigkeitszeugnis - Coiffeuse
Berufsfachschule Winterthur
07.1996 - 01.1999
Zertifikat - Rechnungswesen
Dr. Raebers Handelsschule
01.1996 - 04.1996
Production
Kubo-Tech AG
04.1994 - 12.1995
Production
Autonova Handels AG
06.1992 - 12.1993
Administration
INRA International Research
11.1991 - 06.1992
High School Diploma -
Childrens Haven School
08.1975 - 04.1988
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