Soumia AIT AMMOU
Birsfelden
Summary
Experienced and empathetic teleadvisor with extensive customer service background. I possess excellent communication skills and can provide quick and efficient solutions to customer issues. I am comfortable with communication technologies and can work independently while maintaining a high level of customer satisfaction.
Overview
12
12
years of professional experience
Work History
Cleaning Crew Member
ISS
11.2024 - Current
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
Production Worker
Delica
03.2024 - 04.2024
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
VOLUNTEER - LEARNING ENGLISH
Libre TANGIER
09.2020 - 12.2022
- Supporting neighborhood children in primary school throughout the academic year: assisting with homework, practicing French language skills..
- Distributing food and clothing to underprivileged families
- Sorting clothing for redistribution
- Self-learning of English language skills
Telecounselor
ASSURDEC TANGIER
05.2019 - 09.2019
- Prospecting and identifying customer needs by actively listening to their requests
- Adhering to telephone etiquette guidelines
- Organizing work by prioritizing tasks to meet expectations and adhere to deadlines
- Quick adaptation to different individuals and varying situations
Telecounselor
MYOPLA TANGIER
10.2017 - 04.2019
- Assisting clients in their purchases, providing personalized advice, and presenting products that meet their search criteria
- Contributing to problem-solving by providing tailored solutions and suggesting improvement ideas
FRONT DESK OFFICER - CUSTOMER SERVICE REPRESENTATIVE
ASSU2000 TANGIER
02.2015 - 04.2017
- Managing the telephone switchboard, screening calls, taking and relaying messages, responding to inquiries, and transferring communications
- Administrative tasks: computer data entry, updating records, and file management
Sales Assistant
Ceragem TANGIER
08.2012 - 11.2012
- Welcoming customers and presenting products
- Assisting customers and processing orders
Education
Licence Degree - Business Administration
FSJES- RABAT-AGDAL
RabatAssociate's Degree - Economics and Business Administration
Faculty of Sciences RABAT-AGDAL
RabatHigh School Diploma - Management And Accounting Techniques
El Yassamine High School Khmissat
Khmissat07.2007
B1.2 - German Classes
K5
Basel Skills
- Technical skills
- In-depth knowledge of company products and services
- Ability to work independently and as part of a team
- Sales techniques
- Communication skills
- Proficiency in call management software and customer database systems
Languages
Arabic
French
English
German
Hobbies and Interests
Films, Personal development, Work Out and Music
Assets
- Curiosity
- Adaptability
- Analytical skills
- Creativity
Computer skills
Microsoft Package
Timeline
Cleaning Crew Member
ISS
11.2024 - Current
Production Worker
Delica
03.2024 - 04.2024
VOLUNTEER - LEARNING ENGLISH
Libre TANGIER
09.2020 - 12.2022
Telecounselor
ASSURDEC TANGIER
05.2019 - 09.2019
Telecounselor
MYOPLA TANGIER
10.2017 - 04.2019
FRONT DESK OFFICER - CUSTOMER SERVICE REPRESENTATIVE
ASSU2000 TANGIER
02.2015 - 04.2017
Sales Assistant
Ceragem TANGIER
08.2012 - 11.2012
Licence Degree - Business Administration
FSJES- RABAT-AGDAL
Associate's Degree - Economics and Business Administration
Faculty of Sciences RABAT-AGDAL
High School Diploma - Management And Accounting Techniques
El Yassamine High School Khmissat
B1.2 - German Classes
K5
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