STEFAN MUKA
Zürich
Summary
Dynamic leader with proven expertise in team management and service quality, honed across roles at prestigious establishments like Greek Stories. Excelled in elevating customer service standards, achieving significant feedback improvements, and fostering a safe, efficient workplace. Skilled in problem-solving and memory retention, adept at driving customer satisfaction and team cohesion.
Overview
8
8
years of professional experience
Work History
Coffee manager
ZIMCAFFEE
12.2024 - Current
- Oversaw daily operations, ensuring efficient workflow and high-quality customer service.
- Managed inventory levels, placing orders for supplies and controlling waste to optimize profits.
- Recruited, trained, and supervised a team of baristas, fostering a collaborative work environment.
Restaurant Manager
GREEK STORIES, ATHENS, GREECE
04.2023 - 11.2024
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Restaurant Waiter
AMMUDI FISH RESTAURANT, SANTORINI, GREECE
04.2021 - 10.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Restaurant Waiter
MILLE ARTI RESTAURANT, ATHENS, GREECE
01.2019 - 01.2021
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
Restaurant Waiter
GOD'S RESTAURANT, ATHENS, GREECE
09.2017 - 12.2019
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests' needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor - Supply Chain Logistics
Agriculture University of Athens
Thiva01.2024
Skills
- SAP
- WMS (Warehouse Softwares)
- Team Management
- Service Quality
- Memory Retention
- Customer Service
- Problem-Solving
LANGUAGES
Greek
Albanian
English
Italian
Spanish
French
Japanese
German
Timeline
Coffee manager
ZIMCAFFEE
12.2024 - Current
Restaurant Manager
GREEK STORIES, ATHENS, GREECE
04.2023 - 11.2024
Restaurant Waiter
AMMUDI FISH RESTAURANT, SANTORINI, GREECE
04.2021 - 10.2022
Restaurant Waiter
MILLE ARTI RESTAURANT, ATHENS, GREECE
01.2019 - 01.2021
Restaurant Waiter
GOD'S RESTAURANT, ATHENS, GREECE
09.2017 - 12.2019
Bachelor - Supply Chain Logistics
Agriculture University of Athens
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