La gastronomie et les vins
Stephan Palazzolo
Commerce De Détail
Echallens
Summary
Prosperous Gérant with proven track record of delivering outstanding customer service and creative solutions to drive sales and profitability. Skilled in developing pricing and promotions and responding to customer inquiries and feedback. Passionate about delivering quality products and services to customers and developing lasting relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
2
2
Certifications
Work History
Gérant De Commerce De Détail
Jubin S.A
1072 Forel
07.2021 - 05.2023
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Created promotional campaigns to boost sales and drive customer loyalty.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Researched and developed new products to meet customer demands.
- Negotiated with suppliers to secure best prices for products.
- Developed relationships with suppliers to facilitate timely delivery of products.
- Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
- Implemented marketing campaigns to increase customer engagement and sales.
Gérant De Commerce De Détail
Landi S.A
Echallens
04.2017 - 04.2021
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Created promotional campaigns to boost sales and drive customer loyalty.
- Managed customer service inquiries and complaints for customer satisfaction.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Monitored trends in online retail to identify new opportunities for growth.
- Researched and developed new products to meet customer demands.
- Negotiated with suppliers to secure best prices for products.
- Developed relationships with suppliers to facilitate timely delivery of products.
- Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
- Implemented marketing campaigns to increase customer engagement and sales.
Indépendant Franchisé
migrolino
Montagny sur Yverdon
09.1996 - 04.2015
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Assisted in recruiting, hiring and training of team members.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained new employees on proper protocols and customer service standards.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Skills
Inventory coordination
Discount negotiation
Client Relationship Development
Active Listening
Decision-Making
Teambuilding
Training and Development
Interpersonal Communication
Planning and Coordination
Written Communication
Excellent Communication
Analytical and Critical Thinking
Self-Motivated
Attention to Detail
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Collaborated with team of Forel in the development of restauration, jusqu'à 35 menus par jour.
- Resolved product issue through consumer testing.
Certification
Licensed GastroVaud
Interests
Timeline
Gérant De Commerce De Détail
Jubin S.A
07.2021 - 05.2023
Gérant De Commerce De Détail
Landi S.A
04.2017 - 04.2021
Indépendant Franchisé
migrolino
09.1996 - 04.2015