Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Sudhanshu Sharma

Sudhanshu Sharma

Chandigarh

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Ascend Trainee

ICICI Bank
08.2022 - 09.2023
  • Learned new materials, processes, and programs quickly.
  • Shadowed senior team members to learn all related jobs and tasks.
  • Collaborated with employees from various backgrounds.
  • Supported organizational objectives with help from existing employees.
  • Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
  • Handled day-to-day customer or client questions via telephone or email.
  • Collaborated with subject matter experts to deliver accurate and up-to-date information during training sessions.

Relationship Manager, Business Banking

ICICI Bank
10.2023 - Current
  • Analysis of financial statements (Income & Position) provided by customers to check if their eligibility in the system for their requirement of working capital and accordingly logging in cases under various programs in sync with customers' needs and bank's policies.
  • Complied with established internal controls and policies.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
  • Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
  • Evaluated and negotiated contracts to procure favorable financial terms.

Education

Matriculation -

Kendriya Vidyalaya OCF, Sec 29B, Chandigarh - CBSE
Chandigarh
06.2017

Higher Secondary School Certificate - Commerce

Kendriya Vidyalaya OCF, Chandigarh - CBSE
Chandigarh
05.2019

Bachelor of Commerce -

GGDSD College - Panjab University Chandigarh
Chandigarh, India
07.2022

CMA Foundation - Cost & Management Accounting

The Institute of Cost Accountants of India
06.2021

Skills

  • Coordination and communication
  • Analysis of Financial Statements
  • Problem solving
  • Time management
  • Risk management
  • Strategic planning
  • Customer relationship management

Accomplishments

  • Academic as well as professional succeeder, awarded by the organisation for valuable contribution in business banking.
  • Successful stalwart of Ascend trainee program - ICICI Bank Limited

Languages

English
Hindi
Punjabi

Timeline

Relationship Manager, Business Banking

ICICI Bank
10.2023 - Current

Ascend Trainee

ICICI Bank
08.2022 - 09.2023

Matriculation -

Kendriya Vidyalaya OCF, Sec 29B, Chandigarh - CBSE

Higher Secondary School Certificate - Commerce

Kendriya Vidyalaya OCF, Chandigarh - CBSE

Bachelor of Commerce -

GGDSD College - Panjab University Chandigarh

CMA Foundation - Cost & Management Accounting

The Institute of Cost Accountants of India

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Sudhanshu Sharma