SUNDEEP PADAVALA
Bangalore
Summary
Experienced in managing IT operations and enhancing user experience. My expertise lies in Power BI, data automation, vendor management, and end-user support. I pride myself on my analytical skills and ability to coordinate with various teams to drive process improvements and deliver actionable insights. I am committed to continuous improvement.
Overview
10
10
years of professional experience
Work History
Sr. IT Executive and Data Analyst
Quess Corp.
08.2022 - Current
- Asset management for Major locations to ensure better control on device life cycle
- Vendor management for IT accessories, devices
- Coordinate with Asset Management team on quarterly refresh, stock management for site and asset disposal for leasing partner
- Coordinating with device manufacturers for order, delivery and service and escalations
- Making sure the Incidents and Service requests are actioned without SLA breach
- Coordinating with respective Teams to fulfil requests
- Process improvements with service desk and asset management teams
- Helping finance team on the audit of IT accessories, assets
- To ensure insurance claim for laptops that are eligible
- Preparing daily reports and sharing with team to ensure they are actioned on time
- Reviewing monthly KPI along with team members
- Print service management
- Purchase requests tracking to ensure services are delivered within timelines
- Working closely with teams on product roll outs and ensure the roll out is completed within the timelines
- Creating awareness for end users on latest trends in cybersecurity with campaigns in association with Cyber team
- Site SPOC for different IT functions and Cyber team
- Providing IT support during VIP visits
- Coordinating with SAM team for remediation of unauthorized installations for PAN India
- Reviewing and reclassifying O365 license for PAN India user’s half yearly for effective utilization and add savings to organization
- Effective utilization of the budgets allocated for handling multiple activities related to logistics, IT services, device services and make sure they do not cross the threshold
- Sharing updates related to IT for PAN India users via Comms
- To act as a catalyst for resolving issues that are faced by senior management where different teams are involved in handling the issue
Sr. Data Analyst
IP Soft Global Services Pvt Ltd.
01.2015 - 07.2022
- Publishing daily, monthly, quarterly reports as per requirement
- Prepare and automate monthly KPI and Incident reports, increasing productivity
- Conduct ad hoc data analysis and create insightful visual reports
- Automating routine tasks to increase productivity
- Automated reports for information Security Team
- Communicate with teams for data collection and report quality assurance
- Suggest process improvements for operational simplification and Standardization
- Develop enhanced Power BI visualizations and secured data access
- Install and configure Power BI gateway for efficient report scheduling
- Perform data cleansing and transformation using Power BI
- Create interactive Power BI apps for streamlined reporting
Education
Electrical, Electronics And Communications Engineering
JNTUA
04-2013
Skills
- IT Operations
- Cybersecurity
- IT Asset Management
- Power BI
- Advanced Excel
- SQL
- Analytical Skills
- Risk Assessment
Accomplishments
- Successful in achieving reduced costs and maintaining compliance
- Able to achieve saving with respect to IT assets, accessories and O365 licensing for end users.
- Automated Information Security dashboard for monthly compliance report and received appreciation from management post automation of daily dashboards.
- Detailed analysis of incidents improved management decision-making
- Created IT peripheral ordering app using Power Apps
- Successful roll outs of products for all end users based on eligibility criteria.
- Automated CUC Power BI report by collecting responses from MS FORMS using MS Flow.
- Developed reports like CUC Tracker, COVID-19 notification Dashboard, Project status Dashboard, PayGo, Incident analysis, Unauthorised Software in the Estate Tracker, User Satisfaction, Joiner Satisfaction using Power BI.
Timeline
Sr. IT Executive and Data Analyst
Quess Corp.
08.2022 - Current
Sr. Data Analyst
IP Soft Global Services Pvt Ltd.
01.2015 - 07.2022
Electrical, Electronics And Communications Engineering
JNTUA
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