Suvamay Panda
Bangalore
Summary
Accomplished RTCC Compute Engineer with over 20 years of experience, known for enhancing both hardware and personnel efficiency through meticulous training and strategic curation. Expertise in maximizing operational transparency to identify and eliminate bottlenecks in asset and employee utilization. Proven track record as a fearless designer of comprehensive technical roadmaps that cover every stage of operations. Dedicated Technical Consultant adept at fostering long-term partnerships with high-value clients. Proficient in server hardware and component configurations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
L2 Technical Consultant
Hewlett Packard Enterprise (HPE)
05.2015 - Current
- Technical Troubleshooting, System/Network Administration, Server Management, Hardware & Software Implementation & Maintenance
- Reduced downtime and improved productivity by providing timely technical support to clients, addressing their concerns and solving problems quickly.
Mentor For L1 Technical Support
Hewlett Packard
01.2008 - 04.2015
- One point of contact for a team of 25 Level 1 engineers for any technical queries, Consult and coordinate with the onsite customer support engineers for unresolved issues and bridge with Level 2 engineers for elevation/replication of the issue, Mentoring the India Server Support, guiding the team with technical issues, and elevating the issues to Level 2 post evaluation of the issue, Review the performance of the team, update the team with process changes and ensure the overall team matrixes are met, Interact with the regional team to ensure that the overall objectives are met as well as coordinate with them in the handling of escalations and work towards a resolution
- Continually assessed own mentoring performance, seeking feedback from peers and mentees to ensure ongoing personal and professional growth.
Team Lead (Customer Engineer)
Vitage infoservices
02.2004 - 05.2008
- Worked as an onsite support engineer for IBM and HPE servers, Lead a team of 7 onsite engineers and assist on unresolved issues, End-to-end responsibilities of all customers in a specific region, Participated on various clients project
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Education
BBA -
Mysore University
MysoreDiploma in computer science & engineering -
Karnataka Board of Technical Education, Bangalore
BangaloreSkills
System/Network Administration
Server Management
Hardware & Software Implementation & Maintenance
Troubleshooting Synergy, Networking, HPE Servers, Blade Infrastructure, Virtualization, and Storage
Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems involving HPE Blades Servers, Blade Switches, HPE Virtual Connect, and HPE OneView
- Technical Guidance
- Technical consulting
Decision making
Multi-tasking
Certification
- VCP certified
- HP ProLiant Support essential for ProLiant Server and Blade Center
- ITIL V3 Certified
Languages
English
Hindi
Bengali
Kanada
Personal Information
Date of Birth: 04/14/81
Hobbies and Interests
- Listening music
- Watching cricket / Football
- Playing games
Timeline
L2 Technical Consultant
Hewlett Packard Enterprise (HPE)
05.2015 - Current
Mentor For L1 Technical Support
Hewlett Packard
01.2008 - 04.2015
Team Lead (Customer Engineer)
Vitage infoservices
02.2004 - 05.2008
BBA -
Mysore University
Diploma in computer science & engineering -
Karnataka Board of Technical Education, Bangalore
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