Swati Jain
Zurich
Summary
Knowledgeable Project Delivery Manager with robust background in technical management, focusing on streamlining operations and driving project success. Proven ability to manage cross-functional teams and deliver impactful technology solutions. Demonstrated expertise in strategic planning and problem-solving.
Overview
14
14
years of professional experience
Work History
Tech Manager (Product Owner / Scrum Master / Project Delivery Manager)
Tech Mahindra
05.2019 - 11.2024
- Project Management and coordination
- Technologies: Agile Methodology, Core Java, GitHub, SVN, Sql (Oracle, MongoDB), Jenkins, Data & Server Monitoring, Service Now, Hibernate.
- Requirement gathering and working with stakeholders to finalize the design and delivery.
- Project Management demonstrating Leadership & teamwork with team size of 80 associates.
- Key panelist in internal/external hiring for AT&T projects. Involved in team cost calculation based on no. of resources and amount of work.
- Estimation and calculation for ongoing and New Projects. Involved in Project Matrix and CMMI level meetings.
- Maintenance of all Project related documents and updating them as and when required.
- Collaborated with Project Management, R&D, Quality and support teams for Project Management Process Standardization and managed software development processes and project transitions from waterfall to Scrum Kanban frameworks.
- Established criteria for each milestone within the product roadmap as a means to measure developmental progress.
- Setting deadlines and plan for product creation.
Senior Software Engineer
Centurylink Technologies (Lumen Technologies)
01.2013 - 05.2019
- Worked as a Solutions Architect, designing of high level and low-level code for Blue Marble Platform Services (BMPS) which is a Cloud based Business Services Integration Platform (PaaS - Platform as a Service).
- Jobs handled AT&T DirectTV customers from first call till the final billing.
- Maintaining constant alignment between strategy and deliverables. - Always try to bridge gaps with other teams/ projects with more than 1 team or project application at a time.
- Keeping a continuous eye on GIT builds.
- Sanity testing of all the changes made end to end.
- To provide technical support for any failure/ enhancement for: By request, End of day and End of month Batch jobs.
- CenturyLink is transforming its system capabilities through their Digital Transformation Program. Providing the APIs (business micro services) that will integrate to CenturyLink's existing systems, which include a range of legacy systems and commercial-off-the-shelf products. The focus is to deliver APIs to support the customer experience layer, which hosts multiple client applications. In addition, these APIs will support new application development at the customer experience layer using new technologies and/or platforms.
Systems Engineer
Infosys (INDIA) Limited
08.2010 - 08.2012
- Title: Trade Finance Factoring Module Development Client: CFS, UK.
- Title: CST Ticket fixing Description: This was an internal support activity aimed at resolving issues from integration testing of different modules especially from payments and trade finance.
- Title: Recon Project Description: This was an internal support activity aimed at reconciling issues fixed in different Finacle versions latest being version 11.
- Led troubleshooting efforts for critical infrastructure issues, ensuring minimal downtime and service disruption.
Education
B. TECH - Computer Science
Inderprastha Engineering College
UP, India06-2010
Certified SAFe 6 Scrum Master -
Scaled Agile
USA12-2023
Skills
- Project Management
- Project Planning
- Java
- Product Owner
- Client/ Team
- Communication
- Solutions Architect
- Cost Management
- Project management expertise
- IT staff leadership
- Team collaboration
- Training and mentoring
Accomplishments
- Xclusives Club Member in TechM.
- Spot Awards in Tech Mahindra, CTL, Infosys.
- Different research papers on 'Car Expert System' published in IJFCA journal (International Journal on Futuristic Computer Applications) and NGTIM-2009.
- Scholarship recipient in Hindi by Delhi Navyuvak Sansthan for scoring highest marks in Hindi.
- Spot Award from Infosys Finacle for outstanding performance beyond the call of duty.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
German
Elementary (A2)
Timeline
Tech Manager (Product Owner / Scrum Master / Project Delivery Manager)
Tech Mahindra
05.2019 - 11.2024
Senior Software Engineer
Centurylink Technologies (Lumen Technologies)
01.2013 - 05.2019
Systems Engineer
Infosys (INDIA) Limited
08.2010 - 08.2012
B. TECH - Computer Science
Inderprastha Engineering College
Certified SAFe 6 Scrum Master -
Scaled Agile
Personal Information
Visa Status: Valid Switzerland Work Permit (B Visa) , US H1B