Sylvain Douhaizenet

• Applied various teaching methods to minimize learning gaps and instruct and motivate students
• Optimized learning plans based on student performance and feedback
• Planned and optimized course schedules, simulator use
• Optimized day-to-day instruction to align educational strategies with best practices

• Improved coordination between different actors involved in instruction, and thus helped improving the perceived quality and image of ACC instruction
• Joined different technical projects, or was solicited in order to give feedback and suggestions on a regular basis

• Performed appraisals in line with federal and operational requirements
• Monitored students and managed their stress during tests

• Provided feedback to colleagues when necessary
• Showed a positive and professionnal behaviour
• Identified systemic or interepersonal problems and contributed to adressing them
• Provided empathy and support
• Continuously collected suggestions or requests from colleagues

• Identified skill gaps for trainees and support their progress towards success
• Created clear and efficient communication and trust with the students
• Managed their motivation and self confidence level

• Evaluated staff performance and provided recommendations to address inefficiencies
• Generated reports detailing findings and recommendations
• Participated in various meetings aimed at improving quality of service, procedures and behaviour

• Scrutinized flight patterns to determine available airspace and prevent collisions
• Worked closely with other air traffic controllers to establish safe and productive flow of traffic
• Assisted aircraft in emergency situations, providing guidance and support
• Strong personal discipline, respect of a management line and ability to work in a team towards a goal