TAAHIRA RAEBER
Customer Experience Specialist
Duebendorf
Summary
Experienced managing client relationships and addressing service concerns. Utilizing effective communication to understand and meet client needs and high sale outcomes.
Professional client service expert with a history of enhancing client satisfaction and loyalty. Known for effective problem resolution and initiative-taking client engagement. Reliable collaborator with a focus on achieving results and adapting to changing needs.
Skilled in communication, relationship management, and customer satisfaction. I am known for reliability and ability to drive positive outcomes.
Overview
23
23
years of professional experience
2020
2020
years of post-secondary education
3
3
Languages
2
2
Certificates
Work History
Fashion Advisor
Mode Bayard AG
Zürich , Zürich
05.2025 - Current
- Advising customers on the latest trends, colors, and ensembles for special occasions.
- Seasonal discounts and special offers for sales.
- Requesting clothing orders from sister branches for shipment to customers.
- Sending sold items for alteration at the customer's request.
- Daily cash handling.
- Provided exceptional customer service by resolving issues promptly and professionally, leading to increased client retention rates.
- Improved store sales by collaborating with team members to create eye-catching displays and merchandise arrangements.
Sales Advisor, Link & CX trainer
Inditex AG
Zürich , Zürich
10.2022 - 05.2024
- Advising customers on the latest trends, colors, and ensembles for special occasions.
- The store layout is changed twice a week with the visual team, and the delivery for the next day's visual layout is prepared.
- Training all new employees on the ZARA brand, product knowledge, IT applications for customer contact, store areas and functions, as well as customer experience training and profiling.
- Feedback to the HR department and various department heads on the progress, strengths, and challenges of new employees.
- Seasonal discounts and special offers for sales.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Project Manager
Sanlam GTI
Cape Town, South Africa
09.2017 - 06.2018
- New business migrations to the company's IT infrastructure.
- The projects included the migration of data centers and call centers, as well as the termination of current IT services and facilities.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Assistant IT Infrastructure Manager ZAR
Adidas ZAR
Cape Town, South Africa
03.2017 - 08.2017
- Managing all network and digital changes, testing new end-user products with the brand department.
- Worked in team-driven environments and communicated effectively with stakeholders.
- Coordinated with vendors on procurement processes, installation schedules, and warranty support services to ensure optimal equipment performance.
- Tested network's performance and created strategies to maintain integrity of overall infrastructure.
Project Consultant
Business Connexion
Cape Town, South Africa
09.2015 - 12.2016
- Changing processes and procedures.
- Planning, coordinating various IT changes, and change management interaction from the perspective of a service provider and reporting on all changes in the network and server environments.
- Built strong relationships with clients through effective communication and understanding their needs, promoting repeat business opportunities.
- Enhanced client satisfaction by providing regular progress updates and addressing concerns in a proactive manner.
- Coordinated with cross-functional teams for the successful execution of complex projects, creating a seamless workflow.
- Led change management efforts by developing comprehensive strategies that ensured smooth transitions during project implementation.
Personal Assistant to RGM
Sanlam
Johannesburg , South Africa
06.2007 - 07.2009
- Organizing and coordinating management and regional meetings, recognition weekends, planning sessions, and golf days with the management team, consultants, and clients.
- Interaction with the finance department (budgets, cost-to-score, monthly goals and financing), the regional HR department (disciplinary procedures, investor-in-people programs, recruitment projects) and marketing (Sanlam Fashion Week, Baba Indaba Expos, Women's Expos, branding and Women's Day breakfasts).
- Daily Reception relief duties.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Project Administrator
Cell C Service Provider
Midrand, South Africa
07.2006 - 03.2007
- Collaborated with cross-functional teams to ensure seamless project integration and alignment with organizational goals.
- Supported senior management in strategic planning activities related to future projects or initiatives within the organization.
- Monitored project progress closely, promptly addressing any deviations from the plan or schedule.
- Efficiently managed incoming requests from stakeholders by prioritizing tasks based on urgency and relevance.
- Established strong relationships with internal departments such as finance and procurement for smooth collaboration in meeting project requirements.
Short Term Medical Claims Administrator
Alexander Forbes Financial Services
Johannesburg , South Africa
06.2002 - 05.2006
- Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
- Conducted thorough investigations into potentially fraudulent claims, reducing company losses.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Developed easy-to-understand reports for management, detailing key metrics and performance indicators of the claims department.
- Ensured timely claim payments by diligently monitoring deadlines and following up on outstanding documents.
- Provided exceptional customer service during stressful situations involving accident victims.
Education
CPBA - Certificate Programme in Business Analysis
Faculty Training Institute
CPT, ZARCCPMP - Certificate Programme in Project Management Practice
Faculty Training Institute
CPT, ZARAdministration and Management
All about X-pert Academy
CPT, ZARMatriculation - Biology, Drama, Art, English, Afrikaans, Geography
Sacred Heart College & Johannesburg Contemporary Art Foundation
Johannesburg, JHB 01.1989 - 01.1991
Skills
Brand awareness
Interests
Animal Protection
Art
Fashion Design
Swimming
Yoga
Citizenship
- CH
- ZAR
Accomplishments
Completed the Sky Data Centre migration on time and within budget with the client saving project budget.
Won the Sanlam GTI Q3 2014 & 2018 Q2 Achiever Award
Migrated the MiWay Life call centre into their own premises with no call centre issues on the Go Live Monday and seven sales made during the testing weekend.
Managing and coordinating the compliance changes with the Data Centre audit and compliance administrator and Information Security team relating to non-compliant built servers, unpatched servers, and vulnerabilities.
Assisting the PMO with the facilitating and managing of the Sanlam Health Management take-on, development of the PID document, review and tracking of the project finance, facilitating the weekly network migration and team meetings and tracking the overall project tasks.
Successfully managed the application owner’s expectations when it came the patch management project and processes, by the second year we could move non-production servers to monthly patch management without application owner approval
Software
Micrsoft Office Suite
MS Projects
MS Visio
Clarity Service Desk
PPO & SharePoint
Certification
CBAP - Certified Business Analysis Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceWork from home optionPaid time offPaid sick leaveLanguages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
German
Intermediate (B1)
Timeline
Fashion Advisor
Mode Bayard AG
05.2025 - Current
Sales Advisor, Link & CX trainer
Inditex AG
10.2022 - 05.2024
CBAP - Certified Business Analysis Professional
09-2018
Project Manager
Sanlam GTI
09.2017 - 06.2018
Assistant IT Infrastructure Manager ZAR
Adidas ZAR
03.2017 - 08.2017
CCPMP - Certified Project Management
09-2015
Project Consultant
Business Connexion
09.2015 - 12.2016
Personal Assistant to RGM
Sanlam
06.2007 - 07.2009
Project Administrator
Cell C Service Provider
07.2006 - 03.2007
Short Term Medical Claims Administrator
Alexander Forbes Financial Services
06.2002 - 05.2006
Matriculation - Biology, Drama, Art, English, Afrikaans, Geography
Sacred Heart College & Johannesburg Contemporary Art Foundation
01.1989 - 01.1991
CCPMP - Certificate Programme in Project Management Practice
Faculty Training Institute
Administration and Management
All about X-pert Academy
CPBA - Certificate Programme in Business Analysis
Faculty Training Institute
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