TAKKOLI AKHILA
Experienced Sales Leader
Bangalore
Summary
A Sale’s professional with around 7+ years of proven track record in B2C of driving sales performance. Currently, leading the B2C Inside Sales team for Wakefit India’s leading Home and Décor Brand managing and engaging customer experience at Wakefit. My strategy involves inspiring and successfully leading a group of people while continuously surpassing goals. An enthusiastic, results-oriented professional with excellent strategic planning and coaching abilities who maximizes sales within a specific market or region.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work History
Team Lead
Wakefit Private Limited
10.2023 - Current
- Currently Leading a B2C Sales team of 10 to assist the customer’s reaching out via Inbound Channel and generate revenue
- Generated revenue of 2% of the overall Company - (3 Cr/Month) by building a structured process flow to handle the customer journey node along with several initiatives like sending UTM based personalized WhatsApp messages, Offering Video Calling Option to showcase our product live from store, placing backend orders
- Implemented several initiatives like building Sales Pitch for each category, Cross selling and Up selling process flow to improve organization level P0 metrics
- Improved the conversion% by 17% from 28% to 45%
- Improved the Average order Value (AoV) by 10% from 15K to 16.5K
- Continually work with other department heads like Category, Catalogue, Quality and L&D to increase overall Sales across the organization with the overall goal of increasing customer satisfaction
- Generated and analyzed statistical reports to the leadership team as per the OKR’s and set up KRA for the team to drive the metrics on a quarterly basis
Subject Matter Expert
Wakefit Private Limited
10.2021 - 09.2023
- Lead a B2C Sales team of 15 to generate a revenue of 5% of the overall Company - (5 Cr/Month) - Designed a pilot process of assisting the customer dropping off during checkout stage for Mattress/Furniture category by creating SOP to handle them adequately
- Worked on special projects like sleep expert and Website Pop up to generate potential leads to achieve more revenue and executed the projects successful
- Assigning prospects to the team and maintaining team huddles on a weekly basis
- Auditing & giving Feedback to the members of the team to drive their performance
- Handling Escalations and monitoring the sales call
- Took the charge as an individual contributor of control tower where in my role was to send proactive communication for Delay in delivery & OFD scenarios via SMS blast without any escalation
- I took care of Sales tickets along with preparing SOD & EOD reports, Audited the EOD reports and sent feedback to the respective stakeholders accordingly
Senior Sale Executive
Wakefit Private Limited
09.2019 - 09.2021
- Been an integral part of the Sales team in the early stages of the company
- Worked on the assigned set of potential lead & ensured to achieve monthly targets of 30 Lakh/Month
- Utilize CRM tools to track potential leads, manage sales opportunities, and monitor progress towards sales targets
- Establish and maintain long-term customer relationships through follow-up communication and personalized service
- Assisted walk-in customers at the experience centers with questions about products, applications and pricing
Business Development Associate (BDA)
Specadel Technologies Private Limited (Byju’s)
08.2017 - 12.2018
- Demonstrating the features and benefits of Edurite to potential customers (parents and students) by contacting them via phone calls, emails, and other communication methods to schedule demo sessions and ultimately closing deals by achieving sales targets
- Advised students and parents on suitable learning plans based on their needs and academic goals
- Showcased product features and benefits to drive sales
- Maintained ongoing communication with customers to ensure satisfaction and potential upselling opportunities
- Exceeded revenue projections and growth targets by planning and coordinating product sales
Education
B.Tech (IT) -
Aditya College of Engineering & Technology
Board of Intermediate - undefined
Sri Prakash College
SSC - undefined
Sri Prakash Vidya Niketan
Skills
- Team/People Management
- Sales Planning & Execution
- Ability to work under pressure
- Process improvement
- Coaching and mentoring
- Customer focus
- Stakeholder management
Accomplishments
- Awarded as the Rockstar for OND’23 Quarter at Wakefit Private Limited
- Awarded as the Best Sale’s Team Lead Performer for January’24 at Wakefit Private Limited
- Grabbed the Best Performer Award for achieving the highest revenue for the company at Byju’s (Best Rookie Award: Specadel)
Personal Information
- Father's Name: Takkoli Siva Sankar Reddy
- Mother's Name: Takkoli Usha Reddy
- Date of Birth: 01/29/96
- Nationality: Indian
Language Skills
- English
- Telugu
- Hindi
- Malayalam
Timeline
Team Lead
Wakefit Private Limited
10.2023 - Current
Subject Matter Expert
Wakefit Private Limited
10.2021 - 09.2023
Senior Sale Executive
Wakefit Private Limited
09.2019 - 09.2021
Business Development Associate (BDA)
Specadel Technologies Private Limited (Byju’s)
08.2017 - 12.2018
Board of Intermediate - undefined
Sri Prakash College
SSC - undefined
Sri Prakash Vidya Niketan
B.Tech (IT) -
Aditya College of Engineering & Technology
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