Tarik Schmidt
Enterprise CRM Account Executive
Opfikon,ZH
Summary
Dynamic Client Director with extensive expertise in driving digital transformation and achieving competitive CRM displacement across diverse sectors, including Life Sciences, CPG, Retail, Manufacturing, and Services. Currently serving as a Senior CRM Enterprise Account Executive at ServiceNow, focused on delivering innovative platform consolidation and AI-enabled workflow solutions for prominent Swiss enterprises such as Roche, UBS, Swiss Re, and Novartis. Proven track record in sales, consulting, and project leadership highlighted by accolades such as Salesforce Rookie of the Year (2015) and a successful tenure as Principal Client Director at Pega with over 110% quota attainment. Deep knowledge in strategic account planning and adept at navigating complex, multi-million-dollar sales cycles while effectively engaging multiple stakeholders.
Overview
13
13
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Enterprise CRM Account Executive - HCLS & FinServ
ServiceNow
11.2023 - Current
- As an Enterprise Solution Sales Manager at ServiceNow, I work closely with leading Swiss life sciences and financial services companies to drive their digital transformation initiatives.
- Proudest moment: Supported by a strong team, I lead and closed the single largest global HCLS R&D (Clinical Trials) deal in ServiceNow history with a top 5 global pharmaceutical company in Basel. The project success story, upon a very successful rollout in July 2025 was shared with all 100k of the client's employees through their intranet highlighting our customer focus and strong project leadership.
- Established incredibly strong relationships with all my clients, resulting in repeat business and increased referrals.
- Continuously refined negotiation strategies, leading to more favorable contract terms for both parties.
- Collaborated with marketing teams to design targeted campaigns for specific industry verticals.
- Identified key metrics to track success rates in all aspects of the sales cycle, providing valuable insights into areas requiring further optimization.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Principal Client Director - Switzerland
Pegasystems
04.2023 - 11.2023
- Promoted to Principle Client Director (Only GAM in DACH at the time)
- Awarded Pega EMEA & DACH Peer-to-Peer Oscar Winner for Client Centricity in Q322 based on my orchestration of a global turnaround at Richemont Group. Planned and executed two global client turnarounds.
- Achieved >110% quota attainment in 2022 under a very challenging legal situation. Was the only Client Director to retire his quota in 2022 in DACH Enterprise.
- Successfully navigated several multi-year contract re-negotiations, extensions and large net new deals.
- Qualified net new pipeline in the high, singe-digit CHF million level.
- Managed and grew most strategic Life Sciences clients with HQ in Switzerland.
Senior Enterprise Sales Manager - EMEA, APAC, US & Named Account Lead
Locatee by Tango – Uncover Workplace Insights
01.2021 - 10.2021
- Internal Promotion
- Heading up Locatee’s Enterprise sales territories, mentoring and managing sales reps and helping Corporate Real Estate, facility and workplace leaders manage their global office portfolio using our leading Workplace Analytics Platform. Locatee is a globally leading Workplace Analytics Platform that transforms complex data into office space utilization insights for enterprises in 100+ countries without the need to install additional hardware or sensors.
- Spearheaded contract negotiations with clients, resulting in favorable terms and conditions that supported company objectives.
- Excelled in competitive selling environments by leveraging knowledge of industry trends and competitor offerings to differentiate products and secure high-value client contracts.
Manager
Accenture
01.2019 - 04.2020
- Global Customer Care Capability Lead - Largest EMEA Salesforce Project (CPG / FMCG Salesforce)
- Focused on enterprise-level Salesforce projects incl. Salesforce Service & Marketing Cloud and team and tribe management
- Designing, implementing and deploying Salesforce.com for clients
- Provide judgement and guidance to determine the right solution
- Achieved Trailhead Ranger status: https://trailhead.salesforce.com/me/tarikschmidt
- Mentoring new joiners
- Manager and Mentor - Salesforce ASGR Business Group
Manager
Netcompany
01.2018 - 11.2018
- Delivery Salesforce Project Manager on a global Salesforce Platform enhancement project for a global pharmaceutical company based out of Basel, Switzerland and Texas, US.
- Delivery Business Analyst on another global project for the largest global pharmaceutical company working on: gathering, analyzing and re-shaping the new requirements into functional and technical epics and tickets for the developers to execute on.
- Lead projects through all phases incl: analysis, design, build, test, and deploy
- Exposed to Pharma FPG, GxP/GMP
- Certified in internal processes and governance
- Completed 25+ on-boarding courses as external contractor
Global Sales Operation & Innovation Manager
Scandinavian Tobacco Group
01.2017 - 12.2017
- Management responsibilities - 3 direct reports (part of the top 50 of 10.000 people in the company)
- Driving global innovation across STG international sales organizations
- Optimizing sales operations and the Sales Academy globally.
- Interacting with MD’s in 15+ markets incl. Europe, Australia, and the US.
- Introduce innovative digital solutions to improve performance and efficiency
- Creating road-maps to make our teams more effective in their market coverage
- Strategically identifying systems and tech for short and long term enhancement and optimization
- Project Manager on global digital innovation projects + People Management
Senior Enterprise Account Executive
Salesforce
05.2014 - 08.2016
- Managed the full enterprise corporate sales cycle in the Nordics
- Engaged C-level executives at C50 enterprises to position Salesforce
- Delivered strategic value-based selling, Business Cases, ROI analyses, and more
- Orchestrated and managed the E2E sales processes through collaboration with appropriate Internal teams such as: Solution Engineers, Professional Services, CSMs, Value Teams, SI partners, and more
- Promoted internally twice incl. international promotion (SR to EBR to AE)
Enterprise Business Executive - Nordics
Salesforce
09.2012 - 04.2014
- Promoted to AE (Copenhagen) April 2014.
Education
No Degree - Disruptive Strategy and Innovation
Harvard Business School Online
Online 04.2001 -
Master of Science - International Business
Coventry University
Coventry, United Kingdom 04.2001 -
Bachelor of Arts - International Business
Coventry University
Coventry, United Kingdom 04.2001 -
Bachelor of Arts - Marketing Management, Marketing/Marketing Management, General
IBA Erhvervsakademi Kolding
Kolding, Denmark 04.2001 -
Skills
Experienced with CRM platforms
Campaign execution
Sales forecasting and strategy
Sales proficiency
Client account management
Sales strategy formulation
Teamwork and collaboration
Account development
Certification
Cerificate of Completion - IMG Standards Training
Timeline
Enterprise CRM Account Executive - HCLS & FinServ
ServiceNow
11.2023 - Current
Principal Client Director - Switzerland
Pegasystems
04.2023 - 11.2023
Senior Enterprise Sales Manager - EMEA, APAC, US & Named Account Lead
Locatee by Tango – Uncover Workplace Insights
01.2021 - 10.2021
Manager
Accenture
01.2019 - 04.2020
Manager
Netcompany
01.2018 - 11.2018
Global Sales Operation & Innovation Manager
Scandinavian Tobacco Group
01.2017 - 12.2017
Senior Enterprise Account Executive
Salesforce
05.2014 - 08.2016
Enterprise Business Executive - Nordics
Salesforce
09.2012 - 04.2014
No Degree - Disruptive Strategy and Innovation
Harvard Business School Online
04.2001 -
Master of Science - International Business
Coventry University
04.2001 -
Bachelor of Arts - International Business
Coventry University
04.2001 -
Bachelor of Arts - Marketing Management, Marketing/Marketing Management, General
IBA Erhvervsakademi Kolding
04.2001 -
Honors-Awards
Top EMEA Sales Representative for Best Overall Achievement in Q4 FY13, 2015 'Rookie of the Year', Peak Performer Miami Club FY16, Discretional Senior Management Award for Excellent Performance, Pega DACH Oscar Award: Client Centricity Q3 2022