Teddy MARKHAM
GTT Communications Switzerland SA
Segny
1
Language
4
Certifications
27
years of professional experience
Senior Manager, Professional Services leading programme delivery and governance for enterprise customers across Europe. Manages cloud, infrastructure, and service transformation programmes, governance and risk management, and cross-functional teams spanning Technical Management, Service Management, Engineering, Operations, and suppliers. Protects service continuity, customer confidence, and portfolio performance across complex multinational environments.
Work History
Senior Manager, Professional Services
4 Years- Manage programme delivery and governance for up to 46 enterprise customers across Europe, driving successful execution of complex infrastructure, connectivity and hosting initiatives.
- Protect and support a customer portfolio that generates approximately $30M monthly recurring revenue.
- Established governance, reporting, and risk management frameworks across 46 customer engagements, improving executive visibility, stakeholder alignment, and programme control.
- Built and Led cross-functional teams spanning Technical Management, Service Management, Engineering, Operations, and strategic suppliers to deliver onboarding, service transition, renewal, and transformation initiatives for enterprise customers.
- Delivered critical recovery, remediation, and service improvement programmes for strategic customers, safeguarding service continuity and strengthening long-term customer relationships.
Principal Service Manager
2 Years 8 Months- Led and developed a team of Project Managers, delivering infrastructure and hosting programmes for strategic enterprise customers and supporting successful business outcomes.
- Achieved and maintained SLA compliance exceeding 98%, enhancing service stability and customer confidence across infrastructure and network services.
- Championed change management and service readiness for complex programmes, ensuring seamless transitions into operational support and sustained service continuity.
- Established governance and risk management disciplines that reduced critical escalations by 20%, strengthening programme oversight and stakeholder confidence.
- Built effective supplier partnerships and governance processes, improving service performance, contractual compliance, and operational accountability
Service Manager
5 Years 9 Months- Delivered the UEFA infrastructure transformation programme, enabling successful service redesign, operational readiness, and contract value realisation following a major contract renewal.
- Led customer onboarding and service transition to a new infrastructure platform, ensuring seamless adoption and minimal business disruption while maintaining service continuity.
- Established governance, KPI reporting, and service management frameworks, improving programme visibility, stakeholder oversight, and delivery control.
- Implemented customer reporting and service improvement initiatives, enhancing service performance transparency, strengthening customer relationships, and supporting long-term retention.
Service Manager
2 Years- Directed the Service Management workstream for BT's strategic Service Delivery Programme, leading distributed teams across multiple international locations.
- Implemented governance, reporting, and KPI frameworks that strengthened executive decision-making and programme control across multi-million-dollar transformation initiatives.
- Reduced operational risk and service disruption through the introduction of quality assurance controls, service governance processes, and proactive incident prevention measures.
- Delivered continuous service improvement initiatives that enhanced operational efficiency, improved service quality, and reduced support costs across critical infrastructure environments.
EMEA Project Manager
1 Year 11 Months- Managed $1.2M-$2M infrastructure transformation programmes supporting the NYSE/Euronext integration, delivering infrastructure deployment, network modernisation, and service transition activities across 19 countries and 32 data centres.
- Successfully coordinated stakeholders, vendors, and cross-functional technical teams to deliver complex transformation programmes within agreed timescales, budgets, and quality objectives.
- Enhanced network resilience, capacity, and performance for one of the world's largest financial market infrastructures, enabling business growth and supporting post-merger operational integratio
Project Manager
2 Years 6 Months- Directed $2M global infrastructure transformation programmes spanning 19 countries, delivering complex technology initiatives that enhanced network performance, resilience, and business continuity.
- Led the successful consolidation of 32 data centres, driving infrastructure rationalisation, reducing operational overheads, and improving service delivery efficiency.
- Delivered large-scale network migration and expansion programmes for global financial institutions, supporting business growth and maintaining uninterrupted service availability for critical trading operations.
- Achieved significant operational efficiencies through legacy platform retirement and infrastructure standardisation, reducing complexity and lowering long-term support costs.
- Managed end-to-end service transition and operational readiness activities, ensuring smooth handover from project delivery to support teams and sustaining high levels of customer satisfaction.
IT Consultant
5 Years- Directed infrastructure transformation and migration programmes across five EMEA locations, delivering modernised platforms that improved scalability, resilience, and operational efficiency.
- Led business-critical migration and service improvement initiatives within regulated financial services environments, ensuring uninterrupted operations and regulatory compliance.
- Delivered business continuity and disaster recovery enhancements that strengthened organisational resilience and reduced exposure to operational disruption.
- Recruited, developed, and managed a high-performing systems administration team, supporting multiple customer environments and improving service reliability.
- Introduced vendor governance and operational service management frameworks, improving supplier performance, accountability, and service delivery outcomes.
- Controlled infrastructure investment and procurement budgets, optimising technology spending while supporting strategic modernisation and growth initiatives.
Education
Master of Science - Business Management
Bachelor of Engineering - Electrical and Electronic Engineering
Skills
Service operations
Program and project management
Change management and service improvement on complex programs
Governance
process
and risk management
Service transition management
Infrastructure services
Cloud transformation
Network infrastructure
Disaster recovery planning
Business continuity planning
Service level management
Stakeholder management
Third-party supplier management
Contract renewals
KPI reporting
Affiliations
- Active member of the Project Management Institute (PMI) Swiss Chapter.
- Coach U15 Boys Football team.
- Active Sports include Football, Golf and Badminton.
Certification
Project Management Institute (PMP & PMI-RMP)
Language Skills
Languages – fluent in French and English.
Timeline
Senior Manager, Professional Services
GTT Communications Switzerland SA
09.2022 - CurrentRead More
Principal Service Manager
GTT Communications Switzerland SA
01.2020 - 09.2022Read More
Service Manager
GTT Communications Switzerland SA
04.2014 - 01.2020Read More
EMEA Project Manager
Alcatel-Lucent
12.2008 - 11.2010Read More
Service Manager
Alcatel-Lucent
12.2008 - 12.2010Read More
Project Manager
BT RADIANZ
05.2006 - 11.2008Read More
IT Consultant
Blue-Infinity S.A
06.1999 - 06.2004Read More
De Montfort University
Bachelor of Engineering from Electrical and Electronic Engineering
Read More
Napier University Business School
Master of Science from Business Management
Read More
Personal Information
- Marital Status: Married with 3 Children
- Work & Residence Permit: Hold Swiss Working Permit G, valid until 2031