Telma Mateus
Montreux
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Customer Sales Consultant
YourBrvnd
01.2024 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues on time.
- Identified new market opportunities through diligent research and analysis, driving business expansion initiatives.
- Evaluated customer feedback regularly to identify areas for improvement or enhancement of existing offerings.
- Manage approximately 100 calls and emails per day.
Administrative Assistant
Haute Ecole De La Source
11.2022 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
COVID-19 Contact Tracer
Etat De Vaud (Contract)
12.2021 - 10.2022
- Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
- Lent daily assessment of health screen and symptom data.
Administrative Assistant to the CFO
SICPA (Contract)
12.2019 - 02.2020
- Collaborated with cross-functional teams to support company-wide initiatives while maintaining focus on departmental goals.
- Supported company-wide employee engagement initiatives by participating in committee meetings and offering input on proposed programs.
- Expedited invoice processing by developing a system for tracking payments and reconciling discrepancies efficiently.
- Improved efficiency in meeting preparation by creating organized agendas and ensuring all necessary materials were distributed in a timely manner.
Administrative Coordinator
UCI Word Cycling Center (Contract)
06.2019 - 11.2019
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Assisted management with special projects to complete all tasks by deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
Client Services Specialist
IMD Business School
02.2015 - 12.2018
- Contributed to the development of a new client onboarding program that expedited the integration process for new customers.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Conducted detailed client assessments, generating personalized recommendations based on individual requirements.
- Developed a standardized process for managing high-priority accounts which increased retention rates among top-tier clientele.
Education
Access To Higher Education - Social Sciences
Matthew Boulton College
Birmingham, United Kingdom08.2004
Skills
- Strong negotiation skills
- Strategic Prospecting
- Cross-selling techniques
- Sales software proficiency
- Performance Analysis
- Problem-Solving
- Administration and management
- Relationship Building
- Customer Service
- Decision-Making
- Data Entry
- Office Administration
Summary of Qualifications
- Diligent and detail oriented with strong communication and task prioritization skills.
- Forward-thinking team player with strong sense of responsibility and high level of discretion.
- Commended for innovation and creative problem-solving to address business challenges.
Languages
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Portuguese
Bilingual or Proficient (C2)
German
Beginner (A1)
Certification
2023 - Content Marketing
2023 - Digital Advertising
2023 - Digital Marketing
2023 - Inbound Marketing
2023 - SEO
2023 - Social Media Marketing
2024 - Frictionless Sales
2024 - Inbound Sales
Timeline
Senior Customer Sales Consultant
YourBrvnd
01.2024 - Current
Administrative Assistant
Haute Ecole De La Source
11.2022 - Current
COVID-19 Contact Tracer
Etat De Vaud (Contract)
12.2021 - 10.2022
Administrative Assistant to the CFO
SICPA (Contract)
12.2019 - 02.2020
Administrative Coordinator
UCI Word Cycling Center (Contract)
06.2019 - 11.2019
Client Services Specialist
IMD Business School
02.2015 - 12.2018
Access To Higher Education - Social Sciences
Matthew Boulton College
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