Tessa Charles
Zurich,Switzerland
Summary
Skilled individual with experience in client relations, strategic partnerships, and process optimization. Proficient in MS Office, social media management, and Salesforce (sCRM). Experienced in building relationships, managing projects, and aligning strategies to achieve goals. Committed to academic and professional growth, seeking opportunities to contribute, develop, and enhance skills in a dynamic university environment.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work history
Account and Partner Relationship Manager
Nokia
Zurich, Switzerland
02.2024 - Current
- Acted as the single point of contact (SPOC) for partners and clients, managing purchasing requests and ensuring seamless communication.
- Fostered a collaborative environment within the Partner Relationship team, boosting productivity and strengthening relationships with clients and partners.
- Secured new business opportunities by identifying potential clients and partners through market research and presenting tailored proposals.
- Crafted and executed promotional campaigns, enhancing brand visibility and driving customer and partner engagement.
- Resolved conflicts, coordinated with internal teams, and liaised with legal departments to ensure contract compliance and satisfaction.
- Conducted customer and partner feedback surveys, providing actionable insights to improve satisfaction and operational efficiency.
- Developed and implemented strategic plans to enhance outreach, streamline purchasing processes, and support business growth.
Account manager
Nokia
Zurich, Switzerland
11.2020 - 02.2024
- Acted as the single point of contact (SPOC) for clients, managing offers, tenders, and organizing and leading meetings and calls.
- Conducted market research to identify potential clients and analyzed sales data to uncover new opportunities and emerging industry trends.
- Negotiated contracts and closed deals, achieving favorable terms and driving corporate objectives.
- Strengthened client relationships by implementing strategic account plans and resolving escalated issues promptly.
- Planned and organized customer events while representing the company at industry functions, fostering relationships and generating leads.
- Trained and mentored new account representatives, improving team collaboration and maintaining high service standards.
- Developed and implemented strategies to drive continuous improvement, customer loyalty, and operational efficiency.
Intern Analysis & Support Systems
POST CH AG
Zurich
04.2019 - 08.2019
- Designed and developed a comprehensive test deck, ensuring accurate and efficient data analysis.
- Clustered and referenced test data to relevant business cases, improving decision-making processes.
- Prepared and analyzed detailed statistics, delivering actionable insights to support business objectives.
Event Promoter
MASCOTTE CLUB
Zurich
05.2018 - 01.2019
- Managed social media accounts and created commercial postings, driving engagement and improving campaign success.
- Resolved customer inquiries promptly, enhancing client satisfaction and fostering long-term customer retention.
- Trained and supervised new employees, streamlining onboarding processes and boosting team performance.
- Developed and implemented innovative event concepts, increasing participation and achieving organizational goals.
Intern Analysis & Support Systems
POST CH AG
Zurich
05.2018 - 08.2018
- Designed and implemented a test deck, ensuring accurate and efficient data evaluation processes.
- Clustered and organized test data by business cases, improving analysis precision and decision-making.
- Prepared and analyzed detailed statistics, providing actionable insights to support business strategies.
Intern Analysis & Support Systems
POST CH AG
Zurich
06.2017 - 08.2017
- Designed and validated program structures and sorting plans, ensuring accuracy and operational efficiency.
- Implemented updates to optimize target destination density, enhancing mail distribution processes.
- Monitored and ensured compliance with quality standards, meeting all project requirements on time.
- Developed and streamlined mail dispatch procedures, improving delivery efficiency and workflow.
Financial Reporting Specialist
UBS SWITZERLAND AG
Zurich
11.2013 - 07.2016
- Managed bilingual correspondence in German and English, ensuring timely and accurate communication.
- Created reports, analytics, and training materials in MS Office to streamline operations and improve workflows.
- Trained and supervised new employees while introducing new work processes, enhancing team productivity.
- Planned production workflows and coordinated diverse projects, consistently meeting deadlines and optimizing efficiency.
- Compiled and submitted tax reports for UK, Spain, and France, maintaining compliance with international regulations.
Commercial Education Services and Administration
JAKOB SCHLAEPFER
St. Gallen
08.2010 - 08.2013
- Completed a three-month role in the bookkeeping division, ensuring accurate financial records and improving data organization.
- Worked six months in the production division, contributing to process improvements and achieving production objectives.
- Handled purchasing operations for six months, ensuring timely delivery of materials and minimizing delays.
- Worked 20 months across multiple sales divisions, managing administrative tasks, coordinating product collections, and co-leading customer meetings.
Education
BACHELOR OF ARTS - INTERNATIONAL BUSINESS AND MARKETING
FLORIDA INTERNATIONAL UNIVERSITY
08.2018 - 04.2020
ASSOCIATE DEGREE - ART – BUSINESS
BROWARD COLLEGE
08.2016 - 05.2018
COMMERCIAL EDUCATION SERVICES AND ADMINISTRATION - E-PROFILE
KAUFMÄNNISCHES BERUFS- UND WEITERBILDUNGSZENTRUM (KBZ)
08.2010 - 08.2013
Skills
- MS-OFFICE
- SOCIAL MEDIA
- ABACUS
- QUOTES
- SORTPLA
- SALESFORCE (sCRM)
Languages
English
Fluent
German
Native
French
Beginner
Affiliations
- Fitness and outdoor activities: Yoga, weight training, biking, swimming, diving Culinary interests: Baking and cooking Intellectual pursuits: Watching documentaries and listening to podcasts
Social Groups
- member of the Mir sind Vo Da community group
Timeline
Account and Partner Relationship Manager
Nokia
02.2024 - Current
Account manager
Nokia
11.2020 - 02.2024
Intern Analysis & Support Systems
POST CH AG
04.2019 - 08.2019
BACHELOR OF ARTS - INTERNATIONAL BUSINESS AND MARKETING
FLORIDA INTERNATIONAL UNIVERSITY
08.2018 - 04.2020
Event Promoter
MASCOTTE CLUB
05.2018 - 01.2019
Intern Analysis & Support Systems
POST CH AG
05.2018 - 08.2018
Intern Analysis & Support Systems
POST CH AG
06.2017 - 08.2017
ASSOCIATE DEGREE - ART – BUSINESS
BROWARD COLLEGE
08.2016 - 05.2018
Financial Reporting Specialist
UBS SWITZERLAND AG
11.2013 - 07.2016
Commercial Education Services and Administration
JAKOB SCHLAEPFER
08.2010 - 08.2013
COMMERCIAL EDUCATION SERVICES AND ADMINISTRATION - E-PROFILE
KAUFMÄNNISCHES BERUFS- UND WEITERBILDUNGSZENTRUM (KBZ)
08.2010 - 08.2013
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