Thao Nhi Le
Leysin
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems. As a part of my education, I am looking for a Front Office internship from February 2024.
Overview
2
2
years of professional experience
Work History
Guest Service Agent Trainee
Intercontinental Danang Sun Peninsula Resort
03.2023 - 07.2023
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded efficiently and professionally to incoming guests, telephone calls, and email inquiries.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Provided guest assistance and recommendations for tourist attractions.
Intern
Restaurant Chez Kei
09.2021 - 01.2022
- Collaborated with other food and beverage attendants to provide prompt, smooth, and excellent service.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide a friendly and welcoming experience.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Opened, poured, and served hot and cold beverages to customers to complement the food and dining experience.
- Processed customer payments and balanced cash drawers.
F&B Student Trainee
Swiss Hotel Management School
02.2021 - 05.2021
- Communicate and collaborate with the kitchen and service team
- Prepare "Mise en place"
- Practice fine dining service in Caux Palace restaurant
- Practice buffet service for over 100 students and staff daily in Four Seasons restaurant
- Deal with guests' complaints and meet guests' special requests
Education
Bachelor of Arts - International Hospitality and Events Management
Swiss Hotel Management School
Leysin, Switzerland 01.2024
High School Diploma -
School No2033 With Profound English Education
Moscow, Russia 06.2020
Skills
- Guest Check-In
- Teamwork
- Guest Services
- POS Transactions
- Promoting Services and Amenities
- Telephone Reception
- Paperwork Handling
- Listening Skills
- Computer Skills: Opera PMS
Additional Information
Carlos Walter
Internship & Career Coach
Swiss Hotel Management School cwalter@shms.com
Languages
English
Upper intermediate (B2)
Russian
Bilingual or Proficient (C2)
Vietnamese
Bilingual or Proficient (C2)
Timeline
Guest Service Agent Trainee
Intercontinental Danang Sun Peninsula Resort
03.2023 - 07.2023
Intern
Restaurant Chez Kei
09.2021 - 01.2022
F&B Student Trainee
Swiss Hotel Management School
02.2021 - 05.2021
Bachelor of Arts - International Hospitality and Events Management
Swiss Hotel Management School
High School Diploma -
School No2033 With Profound English Education
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