Theany Chhamm
Lucerne
Summary
I am a hospitality student seeking a 12 months F&B Service and front office department internship in a hotel in United states of America. I wish to gain more managing knowledge and experiences especially in the field of Food and Beverage training department and front office training department. I am an innovative and motivated person with an ability to work under pressure. I am a fast learning person and flexible in doing anything. I think hospitality major is suited me the most since I am a very friendly person and easy to connect with people. Moreover, this major could teach me in both hard skill and soft skill such as problem solving, teamwork and develop leadership. I always see myself working in a hotel as a General Manager which can teach and lead me to own a hotel as it is one of my big dream.
Overview
4
4
years of professional experience
Work History
Cross Training
B&B Hotel
05.2023 - 11.2023
- Food & Beverage: in charge of setting up and manage the breakfast buffet for visitors
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Communicated repair needs to maintenance staff.
Food & Beverage Service Training
Bad Horn Spa & Hotel
10.2021 - 03.2022
- Connected with customers by asking open-ended questions, recommending solutions and graciously listening to and denoting customer concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Food & Beverage Service Training
Flora Alpina Hotel
05.2020 - 10.2020
- Greeted guests warmly to foster welcoming environment.
- Adhered to health and safety standards while handling food and beverages.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Arts - Hotel And Hospitality Management
Business And Hotel Management School B.H.M.S
Lucerne, Switzerland12.2023
High School Diploma -
Pannasastra International School
Phnom Penh, Cambodia08.2018
Skills
- Leadership Skills
- Customer Service
- Effective Communication
- Problem Solving
- Time Management
- Teamwork and collaboration
Interest
Reading books, Travelling, Listening to music, Playing games, Exercising, and Cooking
Languages
Cambodian
English
German
Computer skills
MS Office: Proficient user (Word, Office, PowerPoint and Excel)
Opera: Basic knowledge (Hotel Reservation System)
Timeline
Cross Training
B&B Hotel
05.2023 - 11.2023
Food & Beverage Service Training
Bad Horn Spa & Hotel
10.2021 - 03.2022
Food & Beverage Service Training
Flora Alpina Hotel
05.2020 - 10.2020
Bachelor of Arts - Hotel And Hospitality Management
Business And Hotel Management School B.H.M.S
High School Diploma -
Pannasastra International School
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